St. Thomas On Help desk support Jobs – 17 Openings This Week

Technology Support Specialist – Help Desk
Western University —London, ON
- $67,680–$96,590 a year
- Computer Science
- Presentation skills
- Bachelor's
9h
IT Support Technician
Waste Solutions Canada —London, ON
- $45,000–$50,000 a year
- Full-time
- Maintenance
- Windows
- Communication skills
Quick apply
Desktop Support Engineer (Dispatch /On-call)
Axiom Technologies —London, ON
- On call
- Windows
- Microsoft Office
- Communication skills
Technical Support Analyst (Temporary – up to 9 months)
Thames Valley District School Board —London, ON
- $31.10 an hour
- Temporary
- Google Suite
- Windows
- Microsoft Office
9d
Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)
Info-Tech Research Group International —London, ON
- Inventory management
- English
- Windows
Quick apply
20h
Senior Analyst, IT Quality Applications
PowerCo SE —St. Thomas, ON
- $88,390–$110,496 a year
- Computer science
- Azure
- Computer Science
- Paid time off
- Employee assistance program
Specialist, Modern Endpoint
Miller Thomson —London, ON
- $88,397–$108,041 a year
- Full-time
- Maintenance
- Windows
- Analysis skills
- Disability insurance
- Dental care
Receptionist/Administrator
Royal LePage Triland Realty Brokerage —London, ON
- $32,032–$40,000 a year
- Full-time
- Google Suite
- Microsoft Outlook
- Administrative experience
- Dental care
- Paid time off
Quick apply
Bilingual IT Support Analyst - Tier 1
EMCO Corporation —London, ON
- $50,000–$55,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Windows
Quick apply
Senior Analyst, IT Energy & HSE Applications
PowerCo SE —St. Thomas, ON
- $88,390–$110,496 a year
- Azure
- Computer Science
- PMP
- Paid time off
- Employee assistance program
Office Administrator
The Shutters Canada —London, ON
- From $17.60 an hour
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
IT Technician - Head Office - London
OpenRoad Auto Group —London, ON
- $45,000–$50,000 a year
- Full-time
- Engineering
- Maintenance
- Windows
- Dental care
Quick apply

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Diamond & Diamond Lawyers LLP —Ontario
Respond to prospective client inquiries by telephone, email, and other communication channels in a timely manner. Job Type:* Full-time and Part-time.
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RIBO Licensed Insurance Sales Representative - Property & Casualty
Best Buy Insurance Brokers —Ontario
Provide excellent customer service by addressing client inquiries and resolving issues. Stay updated on industry trends, regulations, and new products.
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Technical Support Specialist (Bilingual)
Variablegrid Adaptive Power Inc. —Toronto, ON
You'll be the frontline support for our customers and field technicians, troubleshooting EV charging equipment, networking issues, and power management systems.
$60,000–$90,000 a year
Quick apply
IT Support Specialist (Chinese Speaking Preferred)
Kiokii and … Inc. —Markham, ON
Serve as the first point of contact for ERP and POS support requests,troubleshootingand resolving day-to-day system issues.
$44,000–$48,000 a year
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Technology Support Specialist – Help Desk

Western University -
London, ON

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Job details

$67,680–$96,590 a year
9 hours ago

Qualifications

Jira
LMS usage (Educational software)
Telephony
System administration
Operating systems
Computer Science
Coaching
Content management systems
VoIP
Presentation skills
Bachelor's
Confluence
Client services
Mentoring
Customer service orientation
Customer support
VoIP phone system
LMS
College diploma
Communication skills
Client interaction
Teaching
Team coordination
Help desk
Identity & access management
Information Technology

Full job description

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 14

The base salary will be $67,680 - $96,590 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and administrative units to leverage centrally-supported technology solutions and services where appropriate.

The WTS Services & Application Support Team is responsible for providing a broad range of 1st and 2nd level technical support for all WTS services and applications available to clients using Western services and applications.

Responsibilities

The Technology Support Specialist – Help Desk is a key member of the Services & Application Support Team. The role is responsible for providing mentoring and coaching to more junior Help Desk staff and assisting to coordinate their daily tasks and activities. The role is the first escalation point within the team for more complex issues submitted to the Help Desk. The role provides 1st level technical support for all Western Technology Services (WTS) services and applications such as Western Identity Management (IDM), Telephony, Microsoft 365, Atlassian Jira & Confluence, Web Content Management System (WCMS) and Learning Management System (LMS).

The Technology Support Specialist – Help Desk ensures that all clients who use these services and applications have any technical questions resolved in a timely fashion either by themselves, by junior staff within the Help Desk or with assistance from 2nd level support within the team or from others within WTS.

Qualifications

Education:

College diploma in an information technology field or a university degree with a minor in an information technology field
Relevant Information Technology certifications an asset (e.g. Microsoft 365 certifications, Atlassian certifications, WTS project management courses, etc.) preferred
University Degree Majoring in Computer Science or an Information technology field preferred

Experience:

4 years experience providing technical and customer support in a higher education IT environment
3 years experience providing technical and customer support with Western’s major WTS supported services and applications such as Identity Management, Telephony, Microsoft 365, Atlassian Jira and Confluence, LMS and CMS preferred

Knowledge, Skills & Abilities:

In depth knowledge of commonly-used concepts, practices, and procedures to support campus wide applications including computer accounts, corporate data, email, Jira, Confluence, LMS, IDM and WCMS
In depth knowledge and expertise with Western IDM
In depth knowledge of VoIP telephony technologies
In depth knowledge of Jira and Confluence
In depth knowledge of email delivery technologies such as SPF records
In depth knowledge of computer system administration, including computer networks, operating systems, and application software
Ability to work independently and collaboratively in a team environment
Seeks and shares relevant information, opinions, and judgments
Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors
Strong presentation skills with demonstrated ability to conduct training sessions and instruct others
Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations
Ability and willingness to stay abreast of technological developments in all IDM applications
Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities
Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
Ability to write clear, concise procedural documentation
Ability to build and maintain lasting relationships with other departments and key business partners
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Apply Now

Refine Your Search

help desk support jobs in st. thomas on

Technology Support Specialist – Help Desk

IT Support Technician

Desktop Support Engineer (Dispatch /On-call)

Technical Support Analyst (Temporary – up to 9 months)

Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)

Senior Analyst, IT Quality Applications

Specialist, Modern Endpoint

Receptionist/Administrator

Bilingual IT Support Analyst - Tier 1

Senior Analyst, IT Energy & HSE Applications

Office Administrator

IT Technician - Head Office - London

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Classification & Regular Hours

About Western

About Us

Responsibilities

Qualifications

Western Values Diversity

Please Note:

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