The Supervisor, Environmental Services, LTCSS, is responsible for overseeing the Housekeeping, Utility, and Laundry Departments, and providing operational support to the Maintenance Department in the daily operations of the facility. The Environmental Services Supervisor, LTCSS, ensures the delivery of effective and efficient programs in infection control, housekeeping, laundry, and general maintenance services across assigned properties and surrounding grounds, in accordance with County policies and relevant legislation. As a valued member of Long-Term Care and Seniors Services, the Supervisor, Environmental Services demonstrates a commitment to resident safety by providing high-quality care in alignment with the organization’s mission, vision, and values.
1. Oversee all housekeeping, utility and laundry department responsibilities and issues.
2. Provide operational support to the Maintenance Department by directing daily activities, prioritizing tasks, and responding to emergency repairs; escalate complex projects and issues to the Centralized Supervisor of Maintenance.
3. Monitor the Service Request System (SRS) daily, ensuring work requests are reviewed and prioritized appropriately.
4. Develop and implement systems and processes that ensure these departments are compliant with all elements of the Long Term Care Act and other relevant legislation.
5. Maintain an active presence in the home to ensure the safety and quality of service provision, adherence to policies and procedures, and the effectiveness of systems and processes.
6. Coordinate and maintain the fire safety procedures, security and emergency preparedness program for the Home as per legislation and related expectations.
7. Develop and promote safe work practices and adhere to requirements of health and safety legislation and policies. Act as Safety Officer. Maintain compliance with all applicable Federal, Provincial and Municipal standards, regulations and codes.
8. Meet with residents, clients, and/or families to resolve concerns related to the housekeeping, utility, and laundry departments.
9. Implement risk management related activities for these departments to optimize resident safety and mitigate risk related to training, physical plant, equipment, systems and processes, regulations and legislation.
10. Coordinate the ordering, inventory management, distribution, and appropriate and safe use of supplies and equipment for these departments.
11. Chair/attend various meetings as required.
12. Coordinate and implement the infection control program for the departments.
13. Monitor the Department budget to ensure compliance and identifies any variances to the Administrator as they arise.
14. Purchase materials, supplies and equipment according to needs, budget limitations and purchasing policy as approved by the Administrator.
15. Ensure all equipment and tools are maintained and repaired promptly to eliminate breakdown and safety hazards.
16. Implement effective team-oriented communication processes that involve all aspects of service delivery to ensure that focus is service excellence, communication/transparency, innovation, data integrity and work flow integration.
17. Work collaboratively to ensure consistent housekeeping, utility and laundry policies, procedures and programs across all County Homes.
18. Provide leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities.
19. Provide orientation and training of staff, and oversee their day-to-day scheduling and activities according to County policies and guidelines.
20. Assist in the recruitment, evaluation, discipline and termination of personnel.
21. Accountable for the management of an employee Attendance Management Program for the Environmental Services Department to ensure effective human resource management and day to day operations and delegating as necessary.
22. Ensure staff has the information and resources to make successful plans and decisions.
23. Ensure all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
24. Help to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department.
25. Ensure Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
26. Ensure all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.
27. Investigate and report accidents/incidents, and actions hazard mitigation measures.
28. Develop, implement and maintain best practices, policies, procedures, continuous improvements, and education programs (orientation, training, performance evaluations, special education events) for safe cleaning and equipment use, and ensures staff comply with standards.
29. Monitor laundry equipment and operations. Conduct/supervise quality and risk management audits. Implement and communicate corrective actions.
30. Provide input to the Administrator regarding annual goals, objectives and standards for environmental services in Long Term care.
31. Collect statistical data and prepares reports as required.
32. Develop and maintains effective relationships with other departments and community partners.
33. Participate in Energy Management Initiatives.
34. Lead and facilitate specific projects and participates in committees as required.
35. Participate in and demonstrate an understanding of resident safety principles and practices into all day to day activities. Follows all safe work practices and procedures and immediately communicates any activity or action which may constitute a risk to resident safety.
36. Effectively utilizes all electronic systems provided.
37. Perform other duties as assigned, including redeployment in emergency situations.
38. Works in compliance with the Occupational Health & Safety Act and the Long Term Care Homes Act, and their regulations in performing duties in a safe manner and follows all County of Simcoe Health & Safety policies, procedures and legislation.
39. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act.
40. Respond to 24-hour emergency situations within their assigned long-term care home and applicable seniors services facilities and make corrective decisions. Provide on-call coverage on a rotational basis with other LTCSS leaders.
Has knowledge of and demonstrated ability in our leadership competencies:
- Acts with the Customer in Mind
- Continuously Seeks to Improve Work Processes
- Post-secondary diploma in Healthcare Environmental Services Management or related field of study. This job may be considered for educational equivalency in accordance with County Policy.
- Professional HealthCare Housekeeper Certificate or equivalent - Certification and member of OHHA member (Ontario Healthcare Housekeepers’ Association).
- Completion of technical courses related to institutional, housekeeping, and linen management is preferred.
- Knowledge of evidence-based practices, or prevailing practices relating to Housekeeping and Laundry, in a health care setting.
- Proved knowledge and expertise in standard Housekeeping and Infection Prevention and Control (IPAC) Practices.
- Certification in Infection Control (CIC) through Infection Prevention and Control Canada (IPAC) preferred.
- Valid G class drivers license and access to reliable vehicle.
- Criminal Records Check with Vulnerable Sector Screening that is less than six (6) months old at time of hire.
- As a condition of employment, candidates are required to submit documented results of TB testing, as per Public Health requirements.
- A minimum of three (3) years current related experience in a Long Term Care Home, plus a minimum of two (2) years supervisory experience.
- Experience in the supervision of staff and the administration of employment policies and collective agreements.
- Good supervisory skills and ability to interpret and apply employment policies and collective agreements.
- Strong interpersonal and oral communication skills.
- Working knowledge of word-processing and spreadsheet application skills.
- Demonstrated leadership and communication skills.
- Knowledge of computer software applications, including word processing and spreadsheets, preferably Microsoft Office applications.
- Knowledge of electronic documentation software.
- Knowledge of the Ministry of Health and Long Term Care Homes Act and Regulations; Occupational Health and Safety Act; and the Accreditation Process.
- Occasional sitting, sedentary – working on computer.
- Light to moderate activity such as standing and walking on even surfaces, moving or lifting light weights.
- Will be part of On-Call rotation for the long-term care home and applicable seniors services facilities.
- The Environmental Services Supervisor may have a limited exposure to garbage, cleaning chemicals, solvents, grease, fumes, dirt, dust, etc. while supervising others. Little direct exposure.
- Work is mainly performed in a Long-Term Care Home setting, and has the potential exposure to bodily fluids, contagious residents, responsive behaviors from residents, and frustrated families and residents.
- While more time at work will be during normal business hours, there will be a need to be available on weekends and nights due to the 24 hour a day, 7 day a week nature of the business. The laundry department operates over two shifts seven days per week.
- Ongoing interruptions are continuous from residents, family, staff, and volunteers/visitors.
- 24-hour emergency response and off-shift support (tracking this data to support if needed).
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