Télétravail Bilingual investigator Jobs – 16 Openings This Week

Bilingual Finance Case Assessment Specialist- Hybrid
Beyond Bilingual Inc. —Toronto, ON
- Up to $66,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
5d
Clinical Research Associate - Sponsor Dedicated - Bilingual
Syneos - Clinical and Corporate - Prod —Remote
- Full-time
- Remote
- Bilingual
- In-person
3d
Bilingual Sr. Clinical Research Associate
Alimentiv —Toronto, ON
- $78,000–$130,000 a year
- Full-time
- Remote
- Bilingual
- English
- Travel
Quick apply
Clinical Trial Coordinator - Finance - Montreal, Canada
ICON Plc —Montréal, QC
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- English
- Disability insurance
- Dental care
9d
Chair in Regional and Remote Cardiology (Vacant)
Department of Medicine —Ottawa, ON
- $450,000–$600,000 a year
- Full-time
- Remote
- Bilingual
- Medicine
- English
- Disability insurance
- Dental care
Chair in Regional and Remote Cardiology
University of Ottawa Heart Institute —Ottawa, ON
- $450,000–$600,000 a year
- Full-time
- Remote
- Bilingual
- English
- Leadership
- Disability insurance
- Dental care

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Clinical Research Associate - Sponsor Dedicated - Bilingual
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3d
Clinical Operations Specialist (Sponsor Dedicated) – Remote, Quebec (Bilingual English/French)
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Bilingual Finance Case Assessment Specialist- Hybrid

Beyond Bilingual Inc.
Toronto, ON

Quick apply

Job details

Permanent | Full-time
Up to $66,000 a year
5 days ago

Qualifications

Bilingual
French
Customer service
English
Administrative experience
Computer skills
Financial services
Phone etiquette
Communication skills
Time management

Full job description

Bilingual Case Assessment Officer
FULL-TIME | PERMANENT

Salary: Up to $66,000
Location: Toronto Office – Hybrid

Workplace Structure

For training and onboarding purposes, this role will be onsite 4 days/week for up to 6 months. Following the onboarding period, the role will transition to a hybrid schedule of 2 days/week in office.

Hours

Monday to Friday
35-hour work week

About the Organization

Our client is a national, independent, and not-for-profit organization dedicated to helping consumers and financial services firms resolve disputes fairly and efficiently. They are recognized for their commitment to fairness, integrity, professionalism, and public service.

This organization offers a collaborative and supportive workplace culture where employees are encouraged to grow professionally while making a meaningful impact within the financial services industry.

Perks & Benefits

Company-paid benefit plan starting from Day 1
Dental coverage
Vision care coverage
Paramedical coverage
Drug plan
Life insurance
Pension plan
Generous vacation allotment
Casual dress code
Excellent training and onboarding program
Supportive and family-oriented work environment
Opportunity to contribute to meaningful public-service work
Professional growth and development opportunities

Job Summary

Bilingual Case Assessment Officers are the first point of contact for consumers and an important resource for firms. They respond to consumer and firm inquiries, assess cases, determine whether matters fall within mandate, and prepare files for assignment to investigators.

Duties & Responsibilities

Responding to Inquiries & Case Intake

Answer live inbound calls and place outbound calls to consumers and firms
Respond to email inquiries from consumers and firms
Refer consumers to the appropriate firm, regulator, or agency when applicable
Provide information regarding mandate and complaint-handling processes
Collect relevant information from consumers to support mandate decisions

Case Assessment

Assess complaints and determine whether they fall within mandate
Prepare case summaries for each file
Identify cases appropriate for expedited investigation
Determine products, issues, and complexity ratings for cases
Identify and escalate potential systemic issues to management
Draft out-of-mandate letters and communicate findings to consumers
Review and explain consent letters to consumers
Request documentation from firms and prepare electronic case files
Collect demographic information for open cases

Organizational Contributions:

Maintain accuracy of template responses and referral information
Support onboarding and training of new employees
Participate in projects relating to organizational improvement and corporate objectives
Assist with French translations when required
Participate in stakeholder events and organizational initiatives
Other duties as assigned

Qualifications

Strong written and verbal communication skills in both English and French
Excellent phone etiquette and customer service skills
Strong interpersonal skills with the ability to work independently and collaboratively
Ability to communicate tactfully, diplomatically, and professionally while maintaining confidentiality
Strong organizational and time-management skills
High attention to detail and accuracy
Sound judgment with a strong sense of fairness and ethics
Strong research, analytical, and problem-solving abilities
Strong computer and administrative skills
Knowledge of the financial services sector is considered an asset
Previous customer service or financial services experience is preferred

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company pension
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Work from home

Application question(s):

Do you have 2+ years’ related experience in Financial Services?

Language:

Bilingual in French and English (written, verbal and oral). (required)

Work Location: Hybrid remote in Toronto, ON

Quick apply

Refine Your Search

bilingual investigator jobs in télétravail

Bilingual Finance Case Assessment Specialist- Hybrid

Clinical Research Associate - Sponsor Dedicated - Bilingual

Bilingual Sr. Clinical Research Associate

Clinical Trial Coordinator - Finance - Montreal, Canada

Chair in Regional and Remote Cardiology (Vacant)

Chair in Regional and Remote Cardiology

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