Thunder Bay, On Service manager Jobs – 67 Openings This Week

Customer Service Manager (CSM)
Reid's Furniture / Ashley Homestore —Thunder Bay, ON
- $45,000–$55,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Store discount
- Dental care
Quick apply
5d
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
District Manager (Arborist)
The Davey Tree Expert Company —Ontario
- $80,000–$120,000 a year
- Full-time
- Bachelor's
- In-person
- Communication skills
- Employee stock purchase plan
- Dental care
Quick apply
Store Manager
Tokyo Smoke —Thunder Bay, ON
- $45,000–$60,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Full-time
- Bilingual
- CRM software
- Sales
Service Manager, Huntsville
Fountain Tire —Ontario
- $75,000 a year
- Day shift
- Leadership
- Communication skills
- Mechanical knowledge
- Dental care
- Vision care
9d
Sales Development Manager, Large Store
Coca-Cola Canada Bottling Limited —Thunder Bay, ON
- $61,800–$68,000 a year
- Monday to Friday
- Sales
- Customer service
- Analysis skills
- Employee assistance program
Assistant District Manager (Arborist)
The Davey Tree Expert Company —Ontario
- $70,000–$90,000 a year
- Full-time
- Bachelor's
- In-person
- Leadership
- Employee stock purchase plan
- Dental care
Quick apply
Department Manager, Food Services - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Business Services Manager (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $56,000–$73,000 a year
- Full-time
- Administrative experience
- Business
- Communication skills
- Dental care
Quick apply
Environmental Services Manager (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $56,000–$80,000 a year
- Full-time
- Communication skills
- Dental care
Quick apply
Culinary Services Supervisor (Belleville/Madoc/Desseronto)
Neighbourhood Better Living Belleville —Ontario
- $48,000–$59,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Communication skills
- Dental care
Quick apply
Business Services Manager (Desseronto)
MBQ LTC Home —Ontario
- $56,000–$83,000 a year
- Full-time
- Administrative experience
- Business
- Communication skills
- Dental care
Quick apply
3d
Manager Court Services (Full-Time)
City of Thunder Bay —Thunder Bay, ON
- $112,128.29–$131,915.60 a year
- Full-time
- Supervising experience
- Business
- Designated paid holidays
- Dental care
Shift Supervisor - Municipal Enforcement Services (Full-Time)
City of Thunder Bay —Thunder Bay, ON
- $92,657.73–$109,009.09 a year
- Overtime
- Administrative experience
- Supervising experience
- Business
- Designated paid holidays
- Dental care
Manager of Administration & Vocational Services
Thunder Bay Indigenous Friendship Centre —Thunder Bay, ON
- $82,500 a year
- Weekends as needed
- CPR Certification
- Microsoft Office
- Databases
Quick apply
Project Manager
TCAT Div of Toromont Industries Ltd —Thunder Bay, ON
- $85,265–$106,580 a year
- Bilingual
- Customer service
- English
- Flexible schedule
Quick apply
Office Manager
Nu-Steel Door Systems —Thunder Bay, ON
- $22–$30 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Accounting
- Dental care
- Vision care
Quick apply
Service Delivery Manager
GardaWorld Security Screening Inc. —Thunder Bay, ON
- $63,000–$70,000 a year
- Management
- No university degree
- Leadership
Quick apply
Sales Development Manager, Large Store
Coca-Cola Canada Bottling —Thunder Bay, ON
- $61,800–$68,000 a year
- Monday to Friday
- Sales
- Customer service
- Analysis skills
- Employee assistance program

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service manager jobs near thunder bay, on

Customer Service Manager (CSM)

Reid's Furniture / Ashley Homestore
Thunder Bay, ON

Quick apply

Job details

Permanent | Full-time
$45,000–$55,000 a year
5 days ago

Qualifications

Customer service
English
Microsoft Office
Administrative experience
Certified Scrum Master
Computer skills
Communication skills

Full job description

Customer Service Administrator – Service Department

Location: Reid's Furniture – Thunder Bay, ON

Position: Full-Time

About the RoleJoin a locally owned business that has proudly served the Thunder Bay community since 1968.

Reid's Furniture is looking for a highly organized, customer-focused Customer Service Administrator to join our Service Department.

This role is responsible for answering incoming customer calls, coordinating service appointments, scheduling technicians, communicating with manufacturers, and ensuring service issues are handled professionally from start to finish.

We're looking for someone who enjoys solving problems, stays calm under pressure, and takes ownership of their work without needing constant direction.

Key Responsibilities

Answer incoming customer calls and emails regarding service requests.
Gather accurate information and determine the best course of action.
Schedule in-home service appointments for technicians.
Coordinate service orders with manufacturers and suppliers.
Order replacement parts and monitor outstanding orders.
Maintain accurate customer records and service notes.
Communicate with customers regarding appointment times, parts availability, and service updates.
Prioritize multiple service requests while meeting deadlines.
Work closely with the warehouse, sales team, and service technicians to resolve customer concerns.
Follow established procedures while exercising good judgment when unique situations arise.

We're Looking for Someone Who

Is a self-starter who doesn't wait to be told what to do.
Has excellent common sense and strong problem-solving skills.
Works independently and takes ownership of responsibilities.
Is highly organized and able to manage multiple priorities.
Communicates professionally and confidently with customers and coworkers.
Remains calm and positive when dealing with difficult situations.
Learns new computer systems quickly.
Has excellent attention to detail.
Is dependable, punctual, and accountable.
Can make sound decisions and knows when to ask for guidance.
Enjoys helping customers and finding practical solutions.

Qualifications

Previous customer service or administrative experience is preferred.
Experience in scheduling, dispatching, or service coordination is considered an asset.
Strong computer skills, including Microsoft Office.
Experience working with customer management, order entry, or service scheduling software is an asset. Training will be provided on our internal systems.
Excellent verbal and written communication skills.

What You'll Bring

The ideal candidate is someone who naturally takes initiative. They look for solutions instead of problems, stay organized even when busy, and can confidently manage their workload without constant supervision. They understand that outstanding customer service comes from clear communication, empathy, and following through on commitments.

What We Offer

Competitive compensation based on experience.
Comprehensive health and dental benefits after three months of employment.
Company pension plan after one year of employment.
Employee discount on furniture and home furnishings.
Paid vacation.
On-the-job training and ongoing support.
Opportunities for growth within the company.
The opportunity to build a rewarding career with a locally owned business that has proudly served the Thunder Bay community since 1968.

Application Screening QuestionPlease answer the following question when submitting your application:

A customer calls because their furniture repair has been delayed, and they're frustrated. How would you handle the conversation, and what steps would you take before ending the call?

If you're someone who enjoys solving problems, working independently, and making a positive impact on the customer experience, we'd love to hear from you.

Please submit your resume along with your answer to the screening question.

We thank all applicants for their interest in joining Reid's Furniture. Only those selected for an interview will be contacted.

Pay: $45,000.00-$55,000.00 per year

Benefits:

Company pension
Paid time off
RRSP match
Store discount

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in thunder bay, on

Customer Service Manager (CSM)

Department Manager, Food Services- Northern Canada 16175321

District Manager (Arborist)

Store Manager

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

Service Manager, Huntsville

Sales Development Manager, Large Store

Assistant District Manager (Arborist)

Department Manager, Food Services - Northern Canada

Business Services Manager (Orillia)

Environmental Services Manager (Orillia)

Culinary Services Supervisor (Belleville/Madoc/Desseronto)

Business Services Manager (Desseronto)

Manager Court Services (Full-Time)

Shift Supervisor - Municipal Enforcement Services (Full-Time)

Manager of Administration & Vocational Services

Project Manager

Office Manager

Service Delivery Manager

Sales Development Manager, Large Store

I want to receive the latest job alerts for service manager in thunder bay, on

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