Thunder Bay On Development team Jobs – 804 Openings This Week

Patient Experience & Communications Coordinator
Modern Medical Hyperbaric Clinic - Northwestern Ontario —Thunder Bay, ON
- $59,000–$68,000 a year
- Full-time
- Hospitality
- Google Suite
- Medical office experience
- Dental care
- Paid time off
Quick apply
10d
Truck & Coach Technician - Shop
Wajax —Thunder Bay, ON
- Customer service
- Maintenance
- Automotive diagnostics
- Wellness program
- Dental care
Quick apply
Half-Way Motors Sales Consultant
Half-Way Motors —Thunder Bay, ON
- $75,000–$150,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Nurse Practitioner
Harbourview Family Health Team —Thunder Bay, ON
- $68.04–$73.29 an hour
- Full-time
- Bilingual
- English
- Patient care
- Dental care
- Paid time off
Quick apply
Registered Dental Hygienist
Kingsway DPO —Thunder Bay, ON
- $30–$60 an hour
- Full-time
- Patient care
- In-person
- Communication skills
- Dental care
Quick apply
Member Advisor 2
Northern Credit Union Limited —Thunder Bay, ON
- $33 an hour
- Sales
- Finance
- High school diploma or GED
Lead Business Counsellor – Northern Ontario
PARO Centre for Women's Enterprise —Thunder Bay, ON
- $62,356.47 a year
- Full-time
- CRM software
- Project management
- Mentoring
- Paid time off
- Work from home
Quick apply
Aircraft Maintenance Engineer (AME)
SkyCare Air Ambulance —Thunder Bay, ON
- Up to $60 an hour
- Full-time
- Heavy lifting
- Maintenance
- In-person
- Disability insurance
- Dental care
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
Board Certified Behavior Analyst (BCBA)
Action Behavior Centers —Ontario
- $110,200–$161,403 a year
- Full-time
- Applied behaviour analysis
- Master's degree
- Mentoring
- Profit sharing
- Disability insurance
Quick apply
5d
Pharmacy Assistant Instructor (3+ years experience)
Thompson Career College, London —Ontario
- $35–$45 an hour
- Part-time
- Remote
- CPR Certification
- Google Suite
- Inventory management
- Paid time off
Quick apply
Journeyman Millwright
Mobil Grain Ltd. —Thunder Bay, ON
- Full-time
- Welding
- In-person
- Communication skills
- Paid time off
Quick apply
10d
Respiratory Therapist - Relocation to Kirkland Lake, ON Required
Blanche River Health —Ontario
- $38.35–$53.28 an hour
- Full-time
- Bilingual
- Travel
- Patient care
- Relocation assistance
- Dental care
Quick apply
10d
Customer Service Representative
Dufresne Furniture and Appliances —Thunder Bay, ON
- From $18 an hour
- Part-time
- Data entry
- Guest services
- Phone etiquette
Quick apply
Nurse Practitioner – Chronic Pain
NICHE Pain Care —Thunder Bay, ON
- $135,636–$158,371 a year
- Full-time
- Caregiving
- Travel
- Patient care
- Dental care
- Paid time off
Quick apply
Travel Agent
Maritime Travel —Thunder Bay, ON
- $42,447–$45,297 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Project Technologist
Pinchin Ltd —Thunder Bay, ON
- $50,000–$55,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Engineering
- Travel
Quick apply
Registered Social Worker
Harbourview Family Health Team —Thunder Bay, ON
- From $44 an hour
- Full-time
- Hybrid work
- Writing skills
- English
- Master's degree
- Dental care
- Paid time off
Quick apply
Occupational Therapist
FunctionAbility Rehabilitation Services —Ontario
- $45–$70 an hour
- Full-time
- Master's degree
- Bachelor's
- Patient care
- Wellness program
- Disability insurance
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
Quick apply

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Patient Experience & Communications Coordinator

Modern Medical Hyperbaric Clinic - Northwestern Ontario
Thunder Bay, ON

Quick apply

Job details

Full-time
$59,000–$68,000 a year
10 days ago

Qualifications

Hospitality
Google Suite
Trauma-informed care
Electronic medical records
EHR systems
Customer appointment booking
Medical office experience
Healthcare Administration
Post-secondary education
De-escalation techniques
Patient service
Bachelor's
Continuous improvement
Motivational interviewing
Client services
Customer service orientation
Front desk
AI
Business
Managing patient records
Communication skills
Client interaction
Team coordination
Community resource coordination
Business process improvement

Full job description

Join Us in Building a Better Patient Experience

Modern Medical Hyperbaric Clinic is a growing healthcare organization providing hyperbaric oxygen therapy to patients throughout Northwestern Ontario. As we continue to grow, we are creating a new Patient Experience & Communications Coordinator position to help shape our patient experience, front-end operations and communications.

This newly created role brings together exceptional patient experience, communication, coordination and continuous improvement.

We are looking for someone who wants to learn the operation, take ownership of the role and its outcomes, improve repeatable processes and help build systems that make the organization stronger.

Position Purpose

The Patient Experience & Communications Coordinator owns the front-end patient experience and serves as a central communication and coordination link between patients, families, referring providers, the clinical team, hyperbaric chamber operations and clinic leadership. The role combines patient service, referral coordination, workflow ownership, communication, technology, knowledge management and continuous improvement.

The Coordinator is expected to learn the operation, earn trust, take ownership of outcomes, strengthen repeatable processes and help build reliable systems as Modern Medical grows.

<Every patient feels seen. Every inquiry is met with care. Every commitment is followed through. Patients are supported through each step of their journey.>

The Opportunity

Many of our patients attend treatment five days per week for several weeks. Relationships matter. We want patients to feel welcomed, known and supported from their first contact with Modern Medical through treatment and follow-up.

The successful candidate will combine exceptional customer service with strong organization, critical thinking, technology, communication and personal accountability. They will notice opportunities to support patients and colleagues, follow commitments through, ask thoughtful questions and bring forward ideas.

What You Will Do

Create a warm, professional and approachable experience for patients and visitors.
Manage telephone, email, voicemail and front-end clinic communications.
Coordinate appointments, registration, confirmations, cancellations, payments and general treatment logistics.
Manage referrals, including OCEAN eReferral, and support efficient coordination through the clinic.
Maintain accurate patient charts, statuses, follow-ups and next steps in TELUS CHR.
Communicate with referring providers and internal teams to coordinate patient care and support continuity throughout the patient journey.
Maintain visibility of open requests and next steps, carrying commitments through to completion.
Develop strong proficiency in TELUS CHR and other digital technologies.
Help create and maintain SOPs, FAQs, onboarding resources and front-end workflows.
Identify opportunities to improve processes, communication and efficiency.
Support Modern Medical's social media presence and patient-facing communications.
Help connect patients with practical community resources, including transportation and accommodation, to support access to care.
Maintain a welcoming, organized and ready patient-facing environment, including reception, signage, patient materials and overall clinic presentation.
Maintain privacy and discretion in the reception area, with thoughtful attention to confidential conversations, voice level and patient comfort.
Use approved AI and digital tools responsibly while recognizing when human or clinical review is required.
Clinical eligibility and treatment decisions remain the responsibility of the Medical Director and clinical team.

<We value complete follow-through: communication, commitments and next steps are carried through to completion.>

What Success Requires

We are looking for someone who demonstrates exceptional ownership and follow-through, strong critical thinking and situational awareness, warmth and emotional intelligence, professionalism, initiative, resourcefulness, strong organization, excellent communication, good judgement, curiosity, coachability, integrity, attention to detail and a strong work ethic.

The successful candidate will be comfortable learning new systems, working in a growing environment, taking pride in professional presentation and respectfully bringing forward solutions when they see opportunities to improve.

<Progress over perfection. Learn, assess, pivot and improve.>

Education & Experience

Post-secondary diploma in healthcare administration, office administration, business, communications, hospitality/customer experience or a related field, or an equivalent combination of education and relevant experience.
Approximately 2-3 years of experience in healthcare, hospitality, customer experience, administration, operations or another high-touch service environment preferred.
Strong digital aptitude and demonstrated ability to learn new software and systems.
Excellent written and verbal communication skills.
Experience working with the public in a professional service environment.
Healthcare experience is considered an asset but is not required. We are intentionally open to exceptional candidates from other industries who can demonstrate strong customer experience, judgement, ownership and the ability to learn.

Preferred Skills & Experience

Experience or training in healthcare/private-clinic operations, medical office administration, TELUS CHR or another electronic medical record system, OCEAN eReferral, Google Workspace, social media coordination, workflow/SOP development, process improvement, patient navigation, hospitality, trauma-informed communication, de-escalation, motivational interviewing or AI-enabled productivity tools would be considered an asset. A university degree in a related discipline is an asset but is not required.

How We Work

Modern Medical is a fast-growing organization. We value people who are energized by growth, communicate clearly, learn from experience and look for thoughtful ways to improve. Team members are encouraged to ask questions, bring ideas forward and help build strong, repeatable systems as we grow.

Learn -> Own -> Systemize -> Improve -> Teach -> Strategize

Interested?

Please send us your resume and answer one short question:

In a few sentences, tell us about a time you noticed something that needed attention or improvement at work, even though no one had specifically asked you to handle it. What did you do?

We want to understand not only what you have done, but how you think, how you solve problems and how you make people feel.

Modern Medical is committed to an inclusive recruitment process. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Pay: $59,000.00-$68,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
Vision care

Application question(s):

In a few sentences, tell us about a time you noticed something that needed attention or improvement at work, even though no one had specifically asked you to handle it. What did you do?

**We want to understand not only what you have done, but how you think, how you solve problems and how you make people feel.**

Work Location: In person

Quick apply

Refine Your Search

development team jobs in thunder bay on

Patient Experience & Communications Coordinator

Truck & Coach Technician - Shop

Half-Way Motors Sales Consultant

Nurse Practitioner

Registered Dental Hygienist

Member Advisor 2

Lead Business Counsellor – Northern Ontario

Aircraft Maintenance Engineer (AME)

NetSuite Service Delivery Consultant

Board Certified Behavior Analyst (BCBA)

Pharmacy Assistant Instructor (3+ years experience)

Journeyman Millwright

Respiratory Therapist - Relocation to Kirkland Lake, ON Required

Customer Service Representative

Nurse Practitioner – Chronic Pain

Travel Agent

Project Technologist

Registered Social Worker

Occupational Therapist

Department Manager, Grocery - Northern Ontario 15887540

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