GUEST EXPERIENCE ASSOCIATE
What’s in it for you:
This role is a physically active, guest‑facing role supporting luggage handling, valet operations, and lobby hospitality. If you thrive in a fast‑paced, guest‑facing environment and enjoy being on the move, this role puts you at the heart of the arrival and departure experience. You’ll be part of the team that shapes a guest’s first and last impression, assisting with luggage, valet parking, lobby support, and personalized service from curb to room. Your warm welcome and professionalism set the tone for every stay.
Benefits and Perks:
- Explore Travel Program
- Ongoing Associate Appreciation Events
What your day will look like
- Warmly welcome and assist guests to and from their room and with luggage when necessary.
- Load and unload bags into guest vehicles and tour busses.
- Maintain organized, clean and orderly lobby, courtyard and storage areas.
- Provide quick delivery of packages, outside food orders, mail, and complete room checks as needed.
- Offer knowledgeable guidance on local attractions, restaurants, transportation, and walking/biking paths as part of concierge support.
- Promote the Marriott Rewards program with our guests.
- Valet park guest vehicles.
- Assist with guest inquiries and requests, including occasional support answering Front Desk telephones
Your experience and skills include:
- Valid Class 5 BC driver’s license and clean abstract; ability to drive automatic and manual vehicles.
- Ability to lift up to 75 lbs. and push/pull up to 250 lbs. regularly.
- Strong English communication skills; second language an asset.
- Strong communication skills; second language an asset.
- Knowledge of Richmond/Vancouver attractions and transportation options.
- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
To note:
- Complete job description will be presented at the time of job offer
ABOUT US
The Westin Wall Centre, Vancouver Airport and Sheraton Vancouver Wall Centre provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
The Westin Wall Centre, Vancouver Airport Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Westin Wall Centre, Vancouver Airport Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Job Types: Full-time, Permanent
Pay: $21.45-$23.90 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Vision care
Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?
Licence/Certification:
- Class 5 BC Driver's License (required)
Work Location: In person
