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EMS Communication Training Coordinator

Ministry of Health -
Toronto, ON

Apply Now

Job details

Permanent
$80,089–$115,402 a year
13 days ago

Qualifications

Data analysis skills
English
Research
Quality assurance
Data-driven outcome evaluation
Continuous improvement
Instructional materials development
Budgeting
Training & development
Learning and development experience
Communication skills

Full job description

Back to search results

Apply By: Wednesday, September 9, 2026 11:59 pm EDT

EMS Communication Training Coordinator

Job ID:

248189

Posting status:

Open

Organization:

Ministry of Health

Division:

Emergency Health Services Division / Emergency Health Program Management and Delivery Branch

City:

Toronto

Position(s) language:

English

Job term:

1 Permanent

Job code:

5A002 - HumanResources05

Salary:

$80,089.00 - $115,402.00 Per year

Turn your passion for training into a province-wide impact!

Join the Ministry of Health as an Emergency Medical Services (EMS) Communication Training Coordinator and help shape how emergency calls are handled across Ontario. You'll lead the development of training programs that support Ambulance Communication Officers (ACOs) in delivering fast, effective, and life-saving responses.

About the job

In this role, you will:

Advise trainers and stakeholders on communication training standards and best practices
Research and assess training needs based on public safety priorities
Update training programs to reflect changes in legislation, technology, and service standards
Develop curriculum, materials, and train-the-trainer resources
Implement evaluation tools to measure training quality and impact

What you bring to the team

Technical knowledge and experience

You have:

knowledge of Ontario's Emergency Health Services programs, policies, and legislation
expertise in adult education and instructional design
experience developing training aligned with organizational goals
understanding of quality assurance and continuous improvement
budgeting and resource planning skills

Communication and relationship building skills

You're great at:

communicating clearly, whether writing briefing notes or delivering presentations
building strong relationships with internal teams, subject matter experts, and external partners
collaborating and consulting to develop effective training solutions
influencing decisions and sharing insights that improve training outcomes

Analytical and problem-solving skills

You can:

conduct research and analyze data to inform training strategies
identify training needs and recommend effective learning approaches
develop evaluation tools to measure program success
prepare clear, concise briefing materials for senior leadership

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
many employee networks offering support for and education about underrepresented groups
tailored work arrangements, including opportunities like flex hours, self-funded leave and more

Our comprehensive compensation and benefits package includes:

a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
group health, dental, life and disability benefits
a range of vacation and leave options
an Employee and Family Assistance Program, which provides confidential counseling services

Additional information:

Apply by:

Wednesday, September 9, 2026 11:59 pm EDT

Position details:

1 English Permanent, 5700 Yonge St, Toronto, Toronto Region

Compensation group:

Association of Management, Administrative and Professional Crown Employees of Ontario

Work hours:

Schedule 6

Category:

Human Resources

Posted on:

Tuesday, August 25, 2026

Note:

The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
C-HL-248189/26

How to apply:

You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

Apply Now

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EMS Communication Training Coordinator

About the job

What you bring to the team

Technical knowledge and experience

Communication and relationship building skills

Analytical and problem-solving skills

Don't meet every qualification?

How we support diversity, inclusion and accessibility

What we offer

Additional information:

How to apply:

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