Your role is to inspire and inform our community by sharing who we are, what we stand for, and how we are doing things differently in the clothing industry. Very often you are the first touch point for many customers and members of our community to the Ecologyst brand.
You are responsible for delivering product knowledge, connecting with (y)our community, upholding merchandising protocols, providing exceptional customer service, meeting or exceeding sales targets, keeping inventory accurate and engaging in both thoughtful and helpful conversations. Your days will also include customer service, shipping & receiving, and inventory organization.
Our goal is to have our customers leave our spaces having learned something new from their experience and empowered to make choices in their lives because of it. They walk away with a piece from Ecologyst they will love for life. You go the extra mile to make someone’s day, and understand all the ins and outs of our product offering built to support an intentional way of living.
About Ecologyst
Ecologyst is more than a clothing company. We are on a mission to decarbonise our supply chain by evolving how we manufacture apparel in North America. With an aim of leaving it better for future generations, we’re creating systems to support people and brands alike in the transition to a lower carbon world. We can’t wait for you to join us!
Educator
- Product Knowledge: You are proficient in all Ecologyst and aligned products, able to identify and share information from design to finished piece. You’re eager to engage with the product and explore new ways to add value to each item. You take initiative to learn about new arrivals and ask questions to close any product knowledge gaps. You gather real-time feedback from customers as they interact with products and share it appropriately with the team. You communicate the features and benefits of our assortment powerfully and authentically through storytelling and connection. You understand fit, functionality, and design, and are passionate about learning more about the process of making clothing. What you learn, you pass on to customers—whether it’s care instructions, our repairs program, or how to store and maintain products to extend their longevity.
- Culture: You are committed to leaving it better than you found it. You bring fun, respect, authenticity, energy, passion, and knowledge to the floor. You show up ready to engage with humans and eager to accomplish goals for the day. You treat our customers the same as you would a guest at a party in your home, greeting them warmly, introducing them to the space and demonstrating hospitality and attention to their needs. You welcome and thank every customer entering and leaving the store.
- Availability and Accountability : You honour your commitments and show up reliably for your team. You adhere to scheduling policies, arrive on time, and communicate promptly and find coverage if adjustments are needed. You maintain open availability to support the needs of the business, unless otherwise approved by your hiring manager. You take ownership of your responsibilities and follow through on tasks with integrity, contributing to a dependable and supportive store environment. You are solution focused and see issues as opportunities to be solved.
- Community and Traffic-building: You love people and you love our planet. You're excited to connect with new individuals and build lasting relationships through genuine curiosity and a desire to share our products and values. You’re always on the lookout for opportunities to host in-store events, engage in local collaborations, and partner with like-minded people and businesses in our community. You proactively seek out new relationships that support the growth of the store and the brand. You’re known for your ability to network, think creatively, and find innovative ways to drive traffic and increase sales.
- Team Work: You work well in a team, sharing tasks, product knowledge, and customer service strategies to support collective success. You engage in role-playing to refine service skills and collaborate with others to ensure every customer feels seen and supported. You contribute to a positive, energetic atmosphere by working alongside teammates to stay focused, complete tasks, and keep the momentum high, all while prioritizing the customer experience. You understand that great teamwork creates a fun, effective, and connected environment for both the team and our customers.
- Adaptability: You can respond quickly and seamlessly to change and understand the need for change to create growth. You work collaboratively with others to create innovative solutions to encountered obstacles.
- Action-oriented and self-development: You welcome coaching and contribute to a feedback culture focused on growth and development for you as an individual and the team as a whole. You take initiative to identify areas to grow new skills and understanding, and commit to continuously improve service and knowledge.
- Sales Performance and Goal Setting: You consistently meet and exceed sales targets by setting clear goals and creating thoughtful action plans. You track sales throughout the day and adjust your strategy in real time to stay on course. You understand that while we are a slow fashion brand, our pace at work remains intentional and energized. Each sale represents more than a transaction—it’s a step toward shifting the fashion industry, expanding our community, and supporting products made with care, natural fibers, and ethical practices. You recognize that our efforts directly reflect our impact: the more people we reach, the more we move toward a better future. You balance performance with purpose, striving not only to achieve targets but to educate customers about the value, longevity, and environmental impact of their choices. Unlike conventional brands that drive urgency through artificial need, you foster meaningful connections that lead to informed, values-based purchases.
- Customer Experience: You support each customer in making confident, informed decisions to find the right products for their needs. This is achieved through education, identifying the best fit and size, and connecting each item to the value it will add to their daily life. You aim to ensure every customer leaves the store with something meaningful that enhances their lifestyle and aligns with their values. Every interaction is an opportunity to provide an authentic experience where customers learn something new about our brand, our products, or the broader world—ultimately empowering them to make thoughtful, informed choices in all aspects of their day-to-day lives.
- Sense of Urgency: When you're not actively engaging with customers, you’re hustling—resetting merchandise, restocking products, picking orders, preparing garments to be floor-ready, and completing daily tasks that set the stage for the next great customer experience. You move with intention and momentum, understanding that every action contributes to the overall success of the store. When assisting customers, you maintain that same energy while shifting your full focus to them, offering an experience that feels both attentive and seamless.
- Email Customer Service: Providing exceptional customer service via email, live chats, phone, and in-person in a timely manner so we maintain our communication standards.. Supporting clientele outreach, appointments and company events.
- Shipping & Receiving: Meeting online order fulfillment timelines, processing exchanges and returns in a timely manner. Meeting customer needs, processing repairs, and accepting arriving packages.
- Inventory Organization: Assisting with organizing inventory, conducting cycle counts, and stock takes when needed while maintaining an organized and clean space. Order fulfillment and customer inquiries, and working closely with our factory team to maintain organization and clear communication for our repairs program.
What you bring
- You are passionate, respectful, outgoing and genuinely like helping people.
- You are a great communicator. You are self-motivated but also work well as part of a team.
- You love to build things; communities, teams, systems, and more.
- Organization is your jam and you are known for your attention to detail.
- You are always looking to do more with less. Your philosophy on life is fewer things, more experiences.
- You love our natural world and are motivated to respect, honour, and value life on earth. You are an advocate for positive environmental impacts and are always looking to make a difference in your personal and professional life.
- You are an individual as a part of an ecosystem, understanding that your choices have an impact on others. You are self-aware, confident and take responsibility for your actions while remaining open to feedback and learning.
- You have availability to work Monday to Sunday, including evenings and weekends.
Wage Range: $18.25 and up based on experience plus bonus opportunities and additional perquisites
Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with customers, co-workers, and vendors.
Encouragement: Indigenous candidates and candidates residing within our local communities are highly encouraged to apply.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Location: Lekwungen Territory / Victoria, BC
Pay: $18.25-$20.00 per hour
Expected hours: No more than 29.0 per week
Benefits:
Ability to commute/relocate:
- Victoria, BC V8W 1M3: reliably commute or plan to relocate before starting work (preferred)
Language:
Location:
- Victoria, BC V8W 1M3 (required)
Work Location: In person
