Bilingual service desk analyst Jobs

Bilingual IT Service Desk Analyst
Yum! Brands —Vaughan, ON
- $55,000–$72,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No experience needed
- Designated paid holidays
- Disability insurance
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
11d
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Analyste Support IT / IT Support Analyst (Bilingual)
Keyloop —Montréal, QC
- Bilingual
- Azure
- Organizational skills
Sr. Analyst Operational Technology- Bilingual
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Bilingual
- PMP
- English
Bilingual IT Support Analyst - Tier 1
EMCO Corporation —London, ON
- $50,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Microsoft Outlook
Quick apply
Payment Operations Center Analyst - Level 1
Payments Canada —Toronto, ON
- $51,000–$85,000 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Research
- Dental care
- Paid time off
Quick apply
7d
Benefit Analyst-Estate Desk
Royal Bank of Canada —Mississauga, ON
- Full-time
- Bilingual
- English
- Human resources
- Dental care
- Life insurance
3d
Bilingual Senior Detection Analyst (part-Time)
Scotiabank —Scarborough, ON
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Excel
Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $58.63–$67.97 an hour
- Full-time
- Bilingual
- Azure
- Computer Science
- Disability insurance
- Dental care
Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) —Richmond, BC
- $80,000–$90,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply
Senior Analyst, North American Securities Lending Operations
Royal Bank of Canada —Toronto, ON
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply

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Bilingual IT Service Desk Analyst

Yum! Brands -
Vaughan, ON

Apply Now

Job details

Full-time
$55,000–$72,000 a year

Qualifications

Bilingual
French
Computer operation
ITIL Certification
Customer service
No experience needed
Zendesk
IT support
ServiceNow
Communication skills

Full job description

Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.

Provide Level 1 Restaurant Support (95%):

Provide efficient and courteous customer service via telephone, email or online
Provide process related training to users, as necessary
Adhere to departmental processes and procedures
Contribute to improve the maturity of current operating processes and procedures

Cross-Functional Collaboration (5%):

Work with other support teams and/or 3rd party support partners to troubleshoot and resolve complex issues
Actively participate in team training sessions (formal /informal)

Education/Certifications
Preferred:
- ITIL Certification V4 or higher
Required:
- Technical College degree or equivalent work experience
Experience
This role must have…
- 1-2 years of IT support services experience
- Bilingual- French Canadian language skills, both written and verbal
- Working knowledge and experience supporting a wide variety of hardware, software platforms, including POS servers, terminals and peripherals
- Strong Customer Service orientation with excellent listening skills, interpersonal, written and oral communication skills
- Solid analytical and problem-solving skills with the ability to recognize difficult situations and respond accordingly
- Working knowledge of ITSM tools (ServiceNow, Zendesk)
General work conditions
Meal and rest breaks in accordance with ESA
Access to workplace accommodations under the Human Rights Code
Safe working conditions, including policies for harassment and violence prevention
Access to necessary technology and equipment (laptop, software, etc.)
Work typically performed at a desk/computer workstation
Standard office environment (clean, well-lit, temperature-controlled)
Full-time hours
Job demands
Regular communication (in-person, virtual meetings, phone, email)
Requires extended periods of sitting and computer use
Travel
This role does not require any travel

What makes KFC a great place to work?

Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.

Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.

Why you’ll love working here

Hybrid work model (2–3 days per week in office)
Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays.
Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums
Family-inclusive Employee Assistance Program (EAP) and virtual care
Paid parental leave with salary top-up
RRSP and DPSP retirement programs with employer matching
Annual tuition reimbursement program
Employee referral rewards
And so much more!

Additional Information

This posting is for an existing vacancy.

We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.

KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.

The expected salary range for this role is $55,000 to $72,000 CAD. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.

KFC Canada uses artificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers

Apply Now

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