Helpdesk technician Jobs

Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener-Waterloo, ON
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
5d
Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener, ON
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
5d
User Support Technician
Carry Telecom Inc —North York, ON
- $37 an hour
- Full-time
- Windows
- Microsoft Office
- Computer networking
- Dental care
- Vision care
Quick apply
Junior IT Helpdesk Technician
Spectrum Health Care —Mississauga, ON
- $45,000–$48,000 a year
- Full-time
- Windows
- Master's degree
- Bachelor's
- Paid sick leave
Quick apply
IT Support Technician/HelpDesk
Resyst Inc. —Toronto, ON
- $38,500–$42,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
13d
IT Helpdesk Support Specialist
BC Pavco —Vancouver, BC
- $57,000–$71,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
HelpDesk Supervisor
University of Toronto —Toronto, ON
- $91,677–$117,242 a year
- Full-time
- Remote
- PMP
- Windows
- Presentation skills
13d
Helpdesk Technician
Hospital Employees' Union —Burnaby, BC
- $88,133.76 a year
- Temporary
- Inventory control
- Windows
- High school diploma or GED
- Wellness program
- Dental care
Quick apply
13d
Helpdesk Technician
Verve Senior Living —North York, ON
- $59,000–$70,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
6d
IT Helpdesk Technician (Evening Shift)
ICON Creative Studio —Vancouver, BC
- $50,000–$55,000 a year
- Full-time
- Software troubleshooting
- Linux
- In-person
- Dental care
- Vision care
Quick apply
IT Service Desk Technician - Mississauga
King-O-Matic Industries Limited —Mississauga, ON
- $50,000–$60,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Databases
Quick apply
IT Support Technician
The Madison Group —Vancouver, BC
- $60,000–$80,000 a year
- Hybrid work
- Azure
- Management
- English
- Mileage reimbursement
- Dental care
IT Support & Business Systems Technician
Kinetic Custom Trailers Ltd. —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
L1 Support Hero
GAM Technical Services —Toronto, ON
- $45,000–$60,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- English
- Microsoft Office
- Dental care
Quick apply
IT Support & Business Systems Technician
Kinetic Custom Trailers —Penticton, BC
- $70,000–$80,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Designated paid holidays
- Paid time off
Quick apply
Lead Automotive Technician – Red Seal | Gas & Diesel
2428843 AB LTD o/a Grande Prairie Auto Repair South —Grande Prairie, AB
- Up to $60 an hour
- Full-time
- Customer service
- Maintenance
- In-person
- Store discount
- Disability insurance
8h
Installation Technician
Aqua Production Systems Inc. —Westville, NS
- $24–$30 an hour
- Full-time
- Heavy lifting
- Plumbing
- Travel
- Dental care
- Paid time off
Quick apply
Systems Administrator - Managed Services
Myriad Information Technology Solutions —Chilliwack, BC
- From $65,000 a year
- Full-time
- Azure
- Analysis skills
- Scripting
- Mileage reimbursement
- Dental care
Quick apply
8d
Aircraft Maintenance Engineer (AME)
CAE Inc. —Saskatchewan
- Up to $45.06 an hour
- Overtime
- Maintenance
- English
- Travel
- Employee stock purchase plan
- Designated paid holidays
Quick apply
Senior IT Service Desk Technician
Reis Informatica Inc. —Calgary, AB
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
5d

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Senior IT Service Desk Technician

Reis Informatica Inc. -
Kitchener-Waterloo, ON

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Job details

Permanent | Full-time
5 days ago

Qualifications

Microsoft Windows Server
Azure
iOS
Microsoft Office
DNS
SharePoint
Active Directory
Driving Licence

Full job description

Job Title
Senior Service Desk Technician

Location
Kitchener, ON,

Role Overview
You are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.

This role is part of our main Service Desk team. The work is primarily reactionary client support, with the expectation that you apply senior-level thinking to every ticket you touch.

You are trusted to do things properly the first time.

What You Will Do
You will:

Respond to client service requests and incidents as part of the Service Desk
Troubleshoot and resolve complex issues across cloud, server, network, and endpoint systems
Execute and support on-prem to Microsoft 365 email migrations and setups
Support Microsoft cloud environments and identity systems
Assist clients with MFA rollout, troubleshooting, and adoption
Support Apple, Windows, and mobile environments
Maintain accurate, detailed ticket updates and documentation
Follow and enforce IT best practices consistently
Desktop and application support
Maintain technical documentation, create how-to procedures for future use
Go to client offices if required

Technical Expertise Required
You must be highly skilled in:

Microsoft 365, Office 365, Entra ID, Azure
Windows Server, Active Directory, DNS
On-prem to Microsoft 365 email migrations
SharePoint, OneDrive, Google Workspace
MFA systems and client support
Firewalls, switches, routers, Cisco and Meraki equipment
Enterprise and SMB WiFi systems
File servers and storage
macOS, iOS, iPhone, iPad
Android devices

You are expected to understand root cause, not just symptoms.

Service Desk Expectations
You:

Keep tickets updated in real time
Document clearly and consistently
Leave environments better than you found them
Communicate clearly with clients by phone and in person
Manage your time and priorities without constant oversight

If you dislike documentation or ticket hygiene, this role is not a fit.

Experience Profile

Senior-level IT experience required
Prior MSP experience strongly preferred
Broad generalist skill set with deep hands-on experience

Professional Mindset
You:

Are curious and driven to figure things out
Test changes before deploying them
Care about standards, structure, and best practices
Take ownership of your work and your communication

Having a home lab is an asset. We can help you build one.

What We Offer

Competitive compensation
Benefits package
Paid time off
A team that values doing things properly

Hiring Process Notice
AI-based tools will be used to assist in screening and evaluating candidates as part of our hiring process.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Experience:

IT: 10 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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