Hotel front desk supervisor Jobs

Guest Services Manager (Required relocation)
Arctic Co-operatives Limited —Baker Lake, NU
- $60,000–$63,000 a year
- Full-time
- Serving
- Hospitality
- Heavy lifting
- Disability insurance
- Dental care
Quick apply
Night Audit Supervisor
The Westin Wall Centre, Vancouver Airport —Richmond, BC
- $30.25–$33.60 an hour
- Full-time
- English
- Hotel
- Front desk
- Dental care
- Employee assistance program
Quick apply
Guest Services Agent
Sudbury Regent Street Inc (Niagara Fallsview Hotel & Suites) —Niagara Falls, ON
- $19 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
13d
Front Desk Supervisor
Rodd Crowbush Golf & Beach Resort —Morell, PE
- From $19.50 an hour
- Weekends as needed
- Customer service
- Hotel
- Supervising experience
- Life insurance
Quick apply
7d
Guest Service Agent
JW Marriott The Rosseau Muskoka —Minett, ON
- From $20 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
- Commuter benefits
Quick apply
Front Desk Agent/Réceptionniste
Amsterdam Inn & Suites-Grand Falls —Grand Falls, NB
- $15.90–$16.90 an hour
- Hospitality
- Customer service
- English
- Dental care
- Vision care
Quick apply
Night Auditor - Fairfield by Marriott
Bona Hospitality —Ottawa, ON
- $26.11 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
2d
Guest Services Representative
Holiday Inn Express & Suites Kingston Central —Kingston, ON
- $20 an hour
- Part-time
- Customer service
- Writing skills
- English
- Dental care
- Paid time off
10d
Campground Attendant
Basecamp —Kananaskis, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Campground Attendant
Basecamp —Whistler, BC
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Campground Attendant
Basecamp —Toronto, ON
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1025 - Night Auditor
Holiday Inn & Suites —Oakville, ON
- $18.00–$19.50 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Campground Attendant
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Guest Services Agent - 1011
Holiday Inn Express & Suites Timmins —Timmins, ON
- $17.60–$20.00 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Guest Service Agent / Night Auditor - 1031
Holiday Inn Express —Brantford, ON
- $17.60–$17.80 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Spa Concierge
Basecamp —Canmore, AB
- $20 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
Front Desk Supervisor
Sonesta —Toronto, ON
- $55,000–$60,000 a year
- Weekends as needed
- Basic math
- English
- Microsoft Office
- Disability insurance
- Dental care
Front Desk Service Representative
University of British Columbia —Vancouver, BC
- $4,670–$5,107 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
7d
Front Desk Manager
Marriott International, Inc —Toronto, ON
- $66,000–$94,000 a year
- Weekends as needed
- No experience needed
- Hotel
- High school diploma or GED
6d
Front Desk Clerk
Marriott International, Inc —Toronto, ON
- $24.42–$27.13 an hour
- Full-time
- No experience needed
- Hotel
- High school diploma or GED

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Guest Services Manager (Required relocation)

Arctic Co-operatives Limited -
Baker Lake, NU

Quick apply

Job details

Permanent | Full-time
$60,000–$63,000 a year

Qualifications

Serving
Hospitality
Heavy lifting
Sales
Customer service
Food Handler Certification
Basic math
Sanitation
Filing
Microsoft Office
Cashiering
Food service
Food industry
Guest services

Full job description

Position: Guest Services Manager

Reporting To: Hotel Manager

Position Summary:

Reporting to the Hotel Manager, the Guest Services Manager is responsible for assisting with the daily supervision of the front desk, dining room and housekeeping operations. In addition, he/she will work with the manager and other staff to ensure that the front operations are managed at an optimal level.

Duties and Responsibilities:

Although the Hotel Manager is ultimately responsible, the Guest Services Manager is responsible for supporting the front desk, the dining room and housekeeping services. Coordination of staff is required to ensure that guests experience a superior stay.

Effectively organize and assist with hotel office duties including all filing (reservations, bookings, lease information, invoices, statements etc.), ordering adequate office supplies, preparing and sending customer invoices and basic office procedures;

Assists with assigning duties and responsibilities to the Housekeeping Supervisor to ensure daily and monthly deadlines are met;

Manage the reservation system;

Conduct day end closing procedures. Report all shortages or reconciliation issues with Hotel Manager;

Process all incoming and outgoing transfers, invoices and charges;

Ensure optimal customer relations by responding effectively to customer requests;

Assist with organizing payroll records including timesheets, schedules and related payroll files and employee records;

Discuss reservation information to the Hotel Manager at least weekly but whenever a significant change occurs;

Ensure that the office and general workplace meets the highest of standards for cleanliness and organization. Delegate clean-up activities as required;

Ensure excellent service to customers entering the restaurant;

As required, assist with restaurant operations including serving guests, cleaning tables, etc;

Respond to customer questions and issues and advise the Hotel Manager of any issues s/he is not able to respond to, ensuring customer satisfaction.

Ensure that the restaurant and hotel operates in a professional manner at all times and that all regulations and legislated standards are adhered to;

Perform other duties as required so as to ensure the effective operation of the co-operative;

Qualifications:

3-5 years experience in the hospitality and/or food service industry

Valid food handling certificate

Ability to operate cash register

Ability to read and follow instructions

Basic mathematical skills in adding sales, giving changes, etc

Strong customer service skills in greeting customers, determining service expectations and recommending promotions to increase sales

Maintain valid drivers licence

Ability to manage in a cross-cultural environment

Ability to lift items weighing up to 50 pounds

Ability to stand, climb, stoop, push and crouch for extended periods of time

Working knowledge of the rules of sanitation and safety as applied to kitchen and food service areas

Working knowledge of correct serving practices and industry standards relative to service

Ability to perform effectively under conditions of fluctuating workload

Skill in overseeing and supervising staff, including organizing work flow to accomplish objectives, delegating responsibility and training

Skill in prioritizing assignments to complete work in a timely manner

Ability to interact courteously and professionally with diverse groups of guests and co-workers

Demonstrated knowledge and experience in customer service

Proficient in application software – ideally Microsoft Office and POS

Superior interpersonal skills as well as the ability to work independently and as part of a team

Solid understanding of co-operative principles and philosophies

Job Types: Full-time, Permanent

Pay: $60,000.00-$63,000.00 per year

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

Are you legally entitled to work in Canada for this position?
Number of years supervising staff in hospitality environment?

Experience:

hospitality/food service: 3 years (required)

Licence/Certification:

Food Handling Certification (required)

Work Location: In person

Quick apply

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