Ab Inbound call center representative Jobs – 6 Openings This Week

Call Center Representative
KTI Limited —Chestermere, AB
- $41,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Work from home
Quick apply
14d
Client Services Representative
Smart Start Canada ULC —Sherwood Park, AB
- $17.50 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
4d

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Call Center Representative
KTI Limited —Chestermere, AB
Handle incoming calls and make outbound calls to offer support to callers. Collaborating with various KUS projects, the representative handles both inbound and…
$41,000 a year
Quick apply
14d

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Call Center Representative

KTI Limited -
Chestermere, AB

Quick apply

Job details

Full-time | Fixed term contract
$41,000 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Post-secondary education
Windows
Microsoft Office
Data entry
Organizational skills
Microsoft Project
Communication skills

Full job description

KTI Utility Services Inc. (KUS) is excited to announce that we are growing! If you’re an individual with a passion for customer service, with experience working in a call center, and is looking to be a part of exciting upcoming projects, apply now!

The Call Center Representative reports to the Call Center Manager working both at home and in our Calgary head office! Collaborating with various KUS projects, the representative handles both inbound and outbound calls to assist customers with scheduling appointments for water, electric, and gas meter changes. This role demands excellent communication skills, the ability to multitask independently, effective time management, attention to detail for accurate data entry, adaptability in a fast-paced setting, and strong organizational skills.

What’s in it for you?

Salary: $41,000 annually
Full-time employment, with a growing organization
Hybrid role – both work from home and in our Calgary Head Office
Call Centre Hours of Operation: Monday to Friday 6am-8pm MT; Saturday 6am-6pm MT
Contract for 4yrs, with a possibility of permanent
Company issued laptop/technology
1 week in office training period

What would your day look like as a call center associate with KUS?

Handle incoming calls and make outbound calls to offer support to callers
Assist callers to book, reschedule, and cancel appointments for our infield technicians
Troubleshoot issues with missed appointments, provide solutions and escalate appropriately as needed
Maintain a thorough understanding of each project requirements
Stay updated on policy changes to provide accurate information for customers
Work closely with other departments to ensure customer needs are met
Participate in team meetings and training sessions to enhance service quality and knowledge
Provide insight into trends, problems, and potential solutions to aid in call center growth
Any other duties which may be assigned to you from time to time by your manager

Who is our ideal candidate?

Post secondary degree with at least 1 year of call center experience
A person with excellent interpersonal skills, the ability to multitask, adaptability, and a strong capacity to thrive in dynamic environment
A people-person who likes interacting with others and can work independently

What would take your candidacy to the next level?

Extensive call center experience
Comfortable with MS Windows, and MS Office capabilities (Excel, Word, PowerPoint, MS Project)
Previous experience in the utilities industry

KTI Utility Services Inc. is an equal opportunity employer that thrives on a diverse, barrier-free, and inclusive environment welcoming applications from all.

As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.

*This job posting is for an existing vacancy*

Pay: $41,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
RRSP match

Application question(s):

Are you comfortable working in a hybrid setting (work from home and in office)?
Do you have experience in the utilities industry? If yes, please note here.

Experience:

Call center: 1 year (required)

Work Location: Hybrid remote in Chestermere, AB

Quick apply

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