Airdrie, Ab Technology infrastructure & security Jobs – 29 Openings This Week

IT Service Desk Analyst Level II
Lux Windows and Glass Ltd —Calgary, AB
- Full-time
- Azure
- Customer service
- Windows
- Dental care
- Life insurance
Quick apply
3d
Network Infrastructure Technician, Global Network Deploy- YYC
Amazon Data Services Canada, Inc. —Airdrie, AB
- $32–$42 an hour
- Full-time
- Bar
- High school diploma or GED
- AWS
- Paid time off
Junior IT & Audio Visual Installer
First Response Technical Services Inc —Airdrie, AB
- $22–$25 an hour
- Full-time
- Schematics
- Travel
- IT
- Dental care
- Vision care
Quick apply
Data Center Cluster Manager
Amazon Data Services Canada, Inc. —Airdrie, AB
- $130,300–$187,700 a year
- Full-time
- Bilingual
- Bar
- Computer Science
- Profit sharing
- Dental care
Senior Strategic Account Manager
Wesco —Calgary, AB
- $129,350–$161,688 a year
- Immediate opening
- CRM software
- Sales
- Microsoft Office
- Dental care
- Paid time off
Junior POS Technical Analyst
Iconic POS —Calgary, AB
- $20–$22 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Field Service Representative (Technologist / Technician)
Eaton —Calgary, AB
- $69,000–$87,000 a year
- Overtime
- Engineering
- Microsoft Office
- Analysis skills
- Designated paid holidays
- Dental care
Manager IT, Cyber & Transformation Audit ( 12 months contract )
Sobeys —Calgary, AB
- $89,000–$127,000 a year
- Full-time
- Hybrid work
- ERP systems
- Databases
- Leadership
- Store discount
- Dental care
Quick apply
4d
Senior Campus Manager
Hexagon —Calgary, AB
- Full-time
- PMP
- Engineering
- Project management
9d
Journeyman Electrician - Telecommunications & Security Systems
Tridon Communications —Calgary, AB
- Schematics
- Communication skills
Quick apply
Senior IT Auditor ( 12 months contract )
Sobeys —Calgary, AB
- $89,000–$127,000 a year
- Full-time
- Computer Science
- Databases
- Project management
- Store discount
- Dental care
Quick apply
6d
Cloud Engineer - SServ
SMART Technologies —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
Intermediate IT Professional
Pure IT —Calgary, AB
- Weekends as needed
- Azure
- Customer service
- Windows
- Dental care
- Life insurance
Research Scientist, Water Resources
InnoTech —Calgary, AB
- Full-time
- Doctoral degree
- Master's degree
- Business development
- Dental care
Intermediate Database Administrator
Shane Homes —Calgary, AB
- Full-time
- Microsoft Excel
- Databases
- SQL
- Profit sharing
- Dental care
Senior Legal Counsel
EnGlobe Corp. —Calgary, AB
- Bilingual
- English
- Travel
MAS 9 Developer
XCIS AI —Canada
- $90,000 a year
- Temporary
- Remote
- Oracle
- Computer Science
- DevOps
Quick apply
3d
Senior Project Manager, Scarborough Subway Extension (Capital Project Delivery)
Metrolinx —Canada
- $140,764 a year
- Full-time
- PMP
- Engineering
- Master's degree
4d

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IT Service Desk Analyst Level II

Lux Windows and Glass Ltd -
Calgary, AB

Quick apply

Job details

Full-time
3 days ago

Qualifications

ITIL Certification
Azure
Operating systems
Customer service
DEC
Windows
Microsoft Office
Computer networking
College diploma
Cybersecurity
Associate's degree
CompTIA A+
Intune
VPN

Full job description

Lux Windows and Glass Ltd. was founded in 1969 with just five employees in a small shop in Calgary. Today, we operate out of a 105,000 sq. ft. state-of-the-art manufacturing facility and employ more than 300 engineers, installers, craftsmen, carpenters, and sales professionals.

As a family-owned business, our success has always been built on care, attention to detail, and an unwavering commitment to customer satisfaction - values that continue to guide everything we do.

Position Summary

You are a customer service and technical troubleshooting star!

We are looking for someone with excellent customer service skills to join our IT Service Desk team. Your primary role is to support users and resolve technical issues across the company. This covers a wide range of IT service tickets requiring both remote support and desk-side support expertise. As a mid-sized company, you will have exposure to many different technologies and opportunities to apply your skills beyond a typical IT Service Desk role. This is a perfect opportunity for someone looking to get rapid experience and wanting to grow into the next level of their IT career.

Responsibilities

Deliver exceptional customer experiences to end users through active listening, problem-solving, root cause identification, timely service delivery, and follow-up.
Prioritize issues based on severity and immediacy, communicating, and collaborating with team members to proactively solve problems and escalating issues as required.
Provide technical support for hardware and software issues to employees at all levels of the organization including onsite staff and field staff.
Diagnose hardware and software issues with a focus on root cause analysis. Document findings when appropriate and formulate the root cause fix to avoid similar issues from recurring.
Resolve technical issues via phone, email, remote tools or in-person & deskside support.
Provision and maintain IT Equipment including setup and tracking of hardware & software.
Configure, maintain and update existing and new user profiles.
Document relevant procedures and processes related to IT Service Desk, cloud administration, and cybersecurity administration.
Stay current with emerging trends and technologies related to IT support, cloud computing, and cybersecurity.

Qualification and Skills

Min 2-year diploma in a computer-related field that included practical hands-on experience.
Maintain relevant industry certifications or be actively working towards them (Examples: A+, Microsoft certifications, Cisco, ITIL, etc.).
2–4 years of experience in an IT Service Desk & Desk-side Support environment.
Ability to easily prioritize email requests, phone calls, and walk-ins and comfortable using IT service desk ticketing systems.
Comfortable managing standard tier-2 escalations and escalating complex issues in a timely fashion.
Proven problem solver and options generator.
2–4 years of experience installing, configuring, and troubleshooting hardware and software, with networking and virtualization fundamentals considered a strong asset.
2–4 years of working experience with one or more of the following:
Office 365 and Azure services, Windows 11
Mobile phones and telephone support
Systems and applications designed for Microsoft OS, Intune, tools, and utilities.
Patching, software distribution, and security baseline support.
Service desk systems for monitoring, ticketing, and asset tracking.
You love working on a team and helping teams accelerate forward with technology.
You have a great personality and are ready for an opportunity to take on more responsibility and work independently.
You have excellent customer service skills and are technically curious and solutions-focused.
You possess strong troubleshooting skills and enjoy wearing multiple hats across a variety of technologies. You are creative, consider multiple options, and are open to new ideas.

Why Work for Lux Windows and Glass?

Established & Respected Company – Over 50 years of industry leadership and innovation
Family-Owned Culture – A supportive, respectful workplace where employees are valued
Valuable Experience – Gain hands-on experience with a leading manufacturer and trusted brand
Work-Life Balance – We support professional and personal well-being
Competitive Compensation – Competitive wages, RRSP program, and comprehensive health and dental benefits
Collaborative Team – Work alongside experienced professionals across multiple disciplines

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
RRSP match

Application question(s):

This role is fully onsite and requires hands-on IT support on a manufacturing shop floor (including physically troubleshooting hardware). Are you comfortable performing this type of work daily?
Are you able and willing to work onsite full-time in a hands-on IT support role?
This role is primarily hands-on IT support with some exposure to infrastructure (not a primarily infrastructure or cloud engineering role). Does this align with your experience and interests?

Education:

DCS / DEC (preferred)

Experience:

IT Service Desk Support: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

technology infrastructure & security jobs in airdrie, ab

IT Service Desk Analyst Level II

Network Infrastructure Technician, Global Network Deploy- YYC

Junior IT & Audio Visual Installer

Data Center Cluster Manager

Senior Strategic Account Manager

Junior POS Technical Analyst

Field Service Representative (Technologist / Technician)

Manager IT, Cyber & Transformation Audit ( 12 months contract )

Senior Campus Manager

Journeyman Electrician - Telecommunications & Security Systems

Senior IT Auditor ( 12 months contract )

Cloud Engineer - SServ

Intermediate IT Professional

Research Scientist, Water Resources

Intermediate Database Administrator

Senior Legal Counsel

MAS 9 Developer

Senior Project Manager, Scarborough Subway Extension (Capital Project Delivery)

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