Lead, Inspire, and Elevate Wellness Every Day | COP West
Are you passionate about health and wellness and energized by creating exceptional experiences? Cedar & Steam is looking for a hands-on Spa Manager to help lead our new location and bring our vision for elevated wellness experiences to life.
This is an opportunity to step into a key leadership role where you will help shape the culture, operations, and guest experience of a growing wellness destination. You will lead and inspire a talented team, oversee daily spa operations, and create an environment where both guests and team members feel supported, valued, and connected.
The ideal candidate is a confident, people-focused leader who thrives in a dynamic environment, takes ownership, and is passionate about building strong teams and delivering operational excellence. Your ability to coach, collaborate, and create exceptional service experiences will directly influence the way every guest feels from the moment they walk through our doors.
If you are passionate about wellness, committed to developing people, and motivated by the opportunity to help build and grow a new location, we invite you to bring your leadership, energy, and experience to Cedar & Steam.
Company Overview
Cedar & Steam is dedicated to integrating health and wellness into daily life, emphasizing both mental and physical well-being through natural healing methods to foster relaxation and rejuvenation. Our boutique spa offers an affordable and convenient way to unwind daily while enhancing social interaction and personal connection. We provide sauna, steam, massage, and cold plunge services in thoughtfully designed spaces that cater to various needs - whether seeking engaging conversation and community or moments of re-energizing and relaxation. We are currently hiring a full-time Spa Manager to join our COP | West Location team.
We require a candidate with flexible, open availability. Ideally, you will be available for opens and closes, including mornings, afternoons, evenings, weekends, and holidays. Scheduling will be discussed further with selected candidates during the recruitment process. As Spa Manager, there is always an expectation to be available to support the team and the operations when needed.
Role Overview
The Spa Manager is a dynamic, team focused, leadership role at Cedar & Steam, where you'll inspire and lead a motivated team while overseeing daily operations and ensuring an exceptional guest experience. You’ll play a key part in driving both short-term and long-term goals, fostering a culture of excellence, and maintaining strong service and safety standards.
In this hands-on role, you'll mentor staff, manage training and scheduling, conduct performance reviews, and troubleshoot challenges, ensuring your team has the support they need to succeed. You’ll also drive sales, promote retail products and memberships, and maintain a clean, organized environment. Your leadership will be pivotal in delivering a 5-star guest experience and cultivating a positive, team-focused culture. Working closely with the Facility Operations Lead and Guest Experience Lead, you will ensure smooth operations and consistent service.
Key Responsibilities
Sales & Financial Performance Collaborate with leadership to meet or exceed sales targets, motivate the team to promote retail products and services, and oversee financial reporting to ensure performance aligns with revenue goals.
Customer Satisfaction & Guest Experience Ensure the spa delivers a 5-star guest experience by anticipating needs, resolving concerns quickly, and using feedback to improve service and retain guests.
Oversee Staff & RMTs Ensure the success of the spa by training, developing, and holding staff and contractors accountable, using tools like scorecards and Evolve Reviews. Collaborate with HR to recruit top talent, and ensure smooth onboarding, training, and team integration.
Leadership & Team Support Coach and mentor team members, fostering a collaborative and supportive team culture. Provide continuous feedback, set clear expectations, and model professionalism and strong customer service standards.
Administrative & Operational Duties Manage staffing schedules, ensure accurate documentation, assist with inventory, monitor operational flow, and utilize tools to track team performance and maintain efficiency.
Facility Maintenance & Safety Oversee the cleanliness, safety, and functionality of the facility, addressing any maintenance issues promptly and ensuring compliance with Occupational Health and Safety standards.
Continuous Improvement Identify and implement operational improvements, gather feedback from guests and team members, and work with leadership to enhance the guest experience and spa culture.
Qualifications
Education:
- No specific formal education required, but a general understanding of health and wellness is an asset.
- Leadership or Management training is considered an asset.
- AGLC Proserve certificate is required.
- Standard | Intermediate First Aid and CPR [SFA|CPR] is required.
- Police Information Check [PIC] is required.
*Applicants who do not have these are encouraged to apply. If you join our team, you will be required to provide current and valid documentation of Proserve, Standard First Aid/CPR Level C, and Police Information Check within 30 days of hire into this position.
Experience:
- Minimum of 2-3 years’ experience in a management or leadership role in a spa, wellness center, hospitality, or related industry is required.
- Experience with MindBody software is required.
- Experience with Monday.com is required.
- Previous knowledge of massage therapy, essential oils, and wellness services is an asset.
- Coaching or team involvement is an asset.
Skills & Knowledge:
- Proactive leadership with the ability to train, motivate, and develop staff, ensuring alignment with the spa’s goals and fostering a positive, collaborative team culture.
- Excellent verbal and written communication skills, with the ability to build rapport and foster long-term relationships with guests, team members, and vendors.
- Strong organizational skills with the capacity to multitask in a fast-paced environment, ensuring smooth operations and achievement of sales and guest satisfaction targets.
- Expertise in customer service and problem-solving, with the ability to effectively engage with guests, personnel, contractors, vendors, and the public.
- Experience with software programs such as Monday, Google Docs, Sheets, Gmail, and Mindbody, along with the ability to quickly learn new systems and tools.
Personal Attributes:
- Highly motivated with a strong passion for wellness, customer service, driving business success and maintaining high levels of guest satisfaction.
- A keen eye for detail and excellent time management skills, ensuring efficient operations and the successful achievement of objectives.
- Ability to quickly adapt to new systems and tools, demonstrating flexibility and a commitment to continuous improvement in a dynamic environment.
- Strong leadership qualities, able to coach and inspire the team to achieve sales and service goals while maintaining a positive, professional, and productive atmosphere.
Why Join Us?
- Impact: Be an integral part of a wellness-focused environment that aims to help people unwind, relax, and rejuvenate.
- Environment: Work in a space that promotes well-being and relaxation for both guests and staff.
- Perks: Enjoy unlimited sauna and steam [as capacity allows], paid breaks, staff pricing on massages, discounts on products, and additional perks with partnerships.
Job Types: Full-time, Permanent
Pay: $25.00-$30.00 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Application question(s):
- This role oversees team leadership, daily operations, guest experience, facility standards, and business performance. Please describe your previous management experience and the scope of your responsibilities (team size, operations, scheduling, training, sales goals, etc.).
- This role will help lead and grow a new Cedar & Steam location. Tell us about your experience creating processes, improving operations, or supporting the growth of a new or evolving business environment.
- Cedar & Steam is focused on creating an elevated, five-star wellness experience. Describe how you have helped build a strong team culture and ensure your team consistently delivers service experiences aligned with a brand’s values and standards.
Work Location: In person
