Baddeck, Ns Concierge Jobs – 4 Openings This Week

Guest Services Agent
Inverary Resort —Baddeck, NS
- From $18.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Store discount
Quick apply
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- CPR Certification
- First Aid Certification
- Flexible schedule
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Guest Services Agent

Inverary Resort -
Baddeck, NS

Quick apply

Job details

Full-time
From $18.50 an hour

Qualifications

Microsoft Word
Computer operation
Microsoft Excel
Customer service
Upselling
Filing
English
High school diploma or GED
Negotiation
Hotel experience

Full job description

Job Summary:

If you love making someone's day, we want to work with you!

As a Guest Services Agent at Inverary Resort, you will provide a service that is outstanding; always ensuring guests’ needs are exceeded and their experience is memorable. We greet each other and our guests with a smile and will be treated with the utmost professionalism, whether in-person, or via phone or e-mail. Primary responsibilities include registering and checking-out guests, inputting, checking and modifying reservations and concierge duties. Must be detail-oriented and have the ability to multi-task, problem solve and communicate effectively with guests and other hotel departments.

Duties and Responsibilities:

Provide prompt and exceptional service to our guests in person or on the phone to ensure guests expectations are fulfilled to Inverary Standards
Process guest accounts to ensure all charges and payments are accurate
In partnership with team members, complete office or administration style tasks (reports, forms, filing, etc.) to ensure all daily duties and responsibilities have been achieved
Actively drive sales through up-selling strategies to enhance the guest experience and to contribute to the company’s success
Act as an Inverary brand ambassador by presenting a warm and hospitable personality that captures guests
Resolve customer concerns immediately to ensure total satisfaction
Be active in advocating for and maintaining a safe and secure environment
Maintain familiarity with all Inverary products and services, as well as local attractions and events
Maintain open communication with all team members and other departments
Be continually aware of, and enforce, the highest standards of etiquette, personal hygiene and dress
Attend meetings and training courses as required
Any other duties as required

Qualifications:

High school diploma or GED required
A certificate or diploma in a related field preferred
Strong customer service and troubleshooting skills
Customer service experience in a hotel setting a definite asset
Proactive, takes initiative, and a problem solver
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills
Able to effectively communicate in the English language both verbally and in writing
Continuous learner
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including proficiency in MS Word, Excel and e-mail

Working Conditions:

Manual dexterity required to use desktop computer
Shifts include mornings, evenings, weekends and occasionally holidays
Lifting or moving up to 20lbs may be required

Equity, Diversity & Inclusion Statement:

Inverary Resort welcomes and encourages applications from Indigenous peoples, women, 2SLGBTQI+ individuals, Black and racialized people, persons with disabilities, newcomers to Canada, members of official language minority communities, and all individuals from equity-deserving groups. We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. Accommodations are available throughout the recruitment and hiring process upon request.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 35 – 48 per week

Benefits:

Company events
Discounted or free food
Store discount

Ability to commute/relocate:

Baddeck, NS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

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concierge jobs in baddeck, ns

Guest Services Agent

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