Banff, Ab Guest experience leader Jobs – 72 Openings This Week

Guest Service Agent
Banff Collection by InnVest Hotels —Banff, AB
- $20.18 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
Revenue & Marketing Manager
Clique Hotels & Resorts —Canmore, AB
- Full-time
- CRM software
- Management
- Hotel
- Wellness program
- Mileage reimbursement
Quick apply
Back of House Field Training Specialist
Stacked Franchising Ltd. —Alberta
- $60,000–$75,000 a year
- Weekends as needed
- Microsoft Excel
- Heavy lifting
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Banquet & Event Manager
Banff Park Lodge —Banff, AB
- $58,000–$62,000 a year
- Overtime
- Hospitality
- Customer service
- Restaurant management
- Disability insurance
- Dental care
Quick apply
5d
Room Attendant
Banff Collection by InnVest Hotels —Banff, AB
- $19.60 an hour
- Writing skills
- No experience needed
- Hotel
Quick apply
Head Chef
Basecamp —Canmore, AB
- Weekends as needed
- Serving
- Bar
- Cooking
- Dental care
- Vision care
Quick apply
Chief People Officer
Basecamp —Canmore, AB
- Full-time
- Hospitality
- Hotel
- Human resources
- Dental care
- Vision care
Quick apply
Assistant Housekeeping Manager
Banff Collection by InnVest Hotels —Banff, AB
- Hotel
- Cleaning
- Communication skills
Quick apply
13d
Hotel Sales Manager
Holloway Lodging Corporation —Alberta
- $55,000–$60,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
- Store discount
- Dental care
Quick apply
Front of House Manager - Hunter Canmore
Concorde Entertainment Group —Canmore, AB
- Overtime
- Hospitality
- English
- Microsoft Office
- Paid time off
Executive Sous Chef – Hunter Canmore
Concorde Entertainment Group —Canmore, AB
- $70,000–$80,600 a year
- Hospitality
- Sales
- Basic math
- Paid time off
Sous Chef – Hunter Canmore
Concorde Entertainment Group —Canmore, AB
- $60,400–$65,400 a year
- Hospitality
- Sales
- English
- Paid time off
Chef de Partie - Hunter Canmore
Concorde Entertainment Group —Canmore, AB
- $23–$25 an hour
- Hospitality
- Sales
- English
Line Cook - Hunter Canmore
Concorde Entertainment Group —Canmore, AB
- $21–$24 an hour
- English
- Restaurant
- Communication skills
Cook/Meat Butcher - Hunter Canmore
Concorde Entertainment Group —Canmore, AB
- $23–$25 an hour
- English
- Restaurant
- Communication skills
14d
Events Manager
EMBLEMS —Banff, AB
- $60,000–$65,000 a year
- Weekends as needed
- Bar
- Hotel
- Recruiting
- Dental care
- Vision care
Quick apply
Senior Tour Leader and City Guide
Vancouver Toonie Tours Ltd —Banff, AB
- $16–$40 an hour
- Immediate opening
- Customer service
- Public speaking
- English
Quick apply
Manager of Operations
Epic Views Vacations —Canmore, AB
- $80,000–$95,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Management
- Dental care
- Paid time off
Quick apply
9d
Guest Services Supervisor
Banff Centre for Arts and Creativity —Banff, AB
- $47,989–$68,629 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Customer service
- Dental care
- Employee assistance program
5d
Guest Experience Supervisor, Brewster Transportation
Pursuit Collection —Banff, AB
- Full-time
- Management
- Hotel
- Organizational skills

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guest experience leader jobs near banff, ab

Guest Service Agent

Banff Collection by InnVest Hotels -
Banff, AB

Quick apply

Job details

Permanent
$20.18 an hour

Qualifications

English
High school diploma or GED
Guest services
Phone etiquette
Communication skills

Full job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Pay: $20.18 per hour

Quick apply

Refine Your Search

guest experience leader jobs in banff, ab

Guest Service Agent

Revenue & Marketing Manager

Back of House Field Training Specialist

Banquet & Event Manager

Room Attendant

Head Chef

Chief People Officer

Assistant Housekeeping Manager

Hotel Sales Manager

Front of House Manager - Hunter Canmore

Executive Sous Chef – Hunter Canmore

Sous Chef – Hunter Canmore

Chef de Partie - Hunter Canmore

Line Cook - Hunter Canmore

Cook/Meat Butcher - Hunter Canmore

Events Manager

Senior Tour Leader and City Guide

Manager of Operations

Guest Services Supervisor

Guest Experience Supervisor, Brewster Transportation

I want to receive the latest job alerts for guest experience leader in banff, ab

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