Banff Ab Guest service agent Jobs – 24 Openings This Week

Guest Service Agent/Night Audit Relief
Banff Collection by InnVest Hotels —Banff, AB
- $20.18 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
5d
Switchboard Agent
Pomeroy Kananaskis Mountain Lodge —Banff, AB
- From $18 an hour
- Weekends as needed
- Microsoft Outlook
- Inventory management
- Computer literacy
Quick apply
Guest Service Agent - Casual Contract
Basecamp —Canmore, AB
- $18 an hour
- English
- Research
- Hotel
Quick apply
Front Desk Agent - Black Diamond Club
Pomeroy Kananaskis Mountain Lodge —Banff, AB
- $20 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Cashiering
Quick apply
1d
Guest Service Agent
Everwild —Canmore, AB
- $20 an hour
- Weekends as needed
- Hotel
- Front desk
- Guest services
- Dental care
- Vision care
Quick apply
Wellness Guide
Everwild —Canmore, AB
- $25 an hour
- Weekends as needed
- Sales
- Hotel
- Organizational skills
- Dental care
- Vision care
Quick apply
Guest Services Agent
Banff Park Lodge Resort and Conference Centre —Banff, AB
- $17.75–$19.50 an hour
- Weekends as needed
- English
- Microsoft Office
- Hotel
- Disability insurance
- Dental care
Quick apply
5d
Booking & Adventure Agent
Banff Adventures —Banff, AB
- From $20 an hour
- Weekends as needed
- Sales
- Cashiering
- Cleaning
Quick apply
Guest Experience Agent, Banff Gondola
Pursuit Collection —Banff, AB
- $18 an hour
- Full-time
- Sales
- Hotel
- Cashiering
2d
Front Desk Agent
FAIRMONT —Banff, AB
- $20.18–$25.65 an hour
- Weekends as needed
- Hotel
- Communication skills
- Dental care
- Vision care
Quick apply
Front Desk Agent
Canadian Hostelling Association —Banff, AB
- $18.14 an hour
- Temporary
- Bar
- Hotel
- Front desk
Quick apply
13d
Overnight - Front Office Reception Agent
FAIRMONT —Banff, AB
- $21.31–$27.68 an hour
- Weekends as needed
- Hotel
- Communication skills
- Dental care
- Vision care
Quick apply
Assistant Front Office Manager
EMBLEMS —Banff, AB
- $60,000–$63,000 a year
- Full-time
- Hotel
- Analysis skills
- Leadership
- Dental care
- Vision care
Quick apply
Contact Centre Sales Agent (Remote - BC/AB)
The Travel Corporation —Canmore, AB
- $19.35 an hour
- Overtime
- Remote
- Salesforce
- Guest services
Quick apply
Guest Experience Supervisor
Pursuit Collection —Banff, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hotel
Front Desk Agent
Douglas Fir Resort & Chalets —Banff, AB
- From $17.50 an hour
- Full-time
- Customer service
- Hotel
- Cashiering
- Dental care
- Life insurance
Quick apply
7d
Golf Services Agent
Stone Creek Resorts —Canmore, AB
- From $17 an hour
- Weekends as needed
- High school diploma or GED
- Cleaning
- Guest services
Quick apply
12d
Front Office Supervisor
FAIRMONT —Banff, AB
- $29.43–$32.21 an hour
- Full-time
- Hotel
- Dental care
- Vision care
Quick apply
Front Office Manager, Banff Lodging
Pursuit Collection —Banff, AB
- Weekends as needed
- Inventory management
- Computer literacy
- Microsoft Office
Bike Banff Rental Agent -- Summer 2027
Mount Norquay —Banff, AB
- $15.50–$17.50 an hour
- Evenings as needed
- Sanitation
- Cleaning
- Guest services
- Store discount
Quick apply

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guest service agent jobs near banff ab

Guest Service Agent/Night Audit Relief

Banff Collection by InnVest Hotels -
Banff, AB

Quick apply

Job details

Permanent
$20.18 an hour
5 days ago

Qualifications

Computer operation
Workplace safety policies
Filing
English
High school diploma or GED
Sales orientation
Customer service orientation
Computer skills
Guest services
Phone etiquette
Suggestive selling
Cash handling
Communication skills
Team coordination

Full job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Pay: $20.18 per hour

Quick apply

Refine Your Search

guest service agent jobs in banff ab

Guest Service Agent/Night Audit Relief

Switchboard Agent

Guest Service Agent - Casual Contract

Front Desk Agent - Black Diamond Club

Guest Service Agent

Wellness Guide

Guest Services Agent

Booking & Adventure Agent

Guest Experience Agent, Banff Gondola

Front Desk Agent

Front Desk Agent

Overnight - Front Office Reception Agent

Assistant Front Office Manager

Contact Centre Sales Agent (Remote - BC/AB)

Guest Experience Supervisor

Front Desk Agent

Golf Services Agent

Front Office Supervisor

Front Office Manager, Banff Lodging

Bike Banff Rental Agent -- Summer 2027

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