Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program, in the Ministry of Children, Community and Social Services.
As a customer service provider and member of the program delivery team, you will:
- provide clerical and administrative support services to the team;
- greet visitors, answer incoming calls and respond to electronic inquiries;
- sort and distribute incoming mail;
- establish and maintain electronic and hard copy filing systems;
- validate, assess and determine the release of social assistance payments;
- make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
- coordinate and maintain team schedules and calendars;
- utilize databases, to gather/enter client information and data for reports and assignments.
- You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
- You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
- You can provide financial payment/reimbursement processing and monitoring services.
- You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.
- You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
- You demonstrate interpersonal and listening skills to elicit information and support team members.
- You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.
- You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
- You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner.
- You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.
- You are able to organize and coordinate workflow, assess priorities and meet deadlines.
- You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.
We offer:
- A career that can grow across ministries and job functions
- Flexible learning and developmental opportunities, including education and mentorship programs
- A comprehensive compensation and benefits package
- Base salary that aligns to market trends with performance-based pay and scheduled salary progression
- Tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- A modern, friendly and accessible physical work environment
