Job Title: International Imports & Exports Supervisor
Location: Barrie, Ontario
Shift Time: 8:00am to 4:30pm (In-Office)
Terms: Permanent Full-Time
Salary: Competitive, based on experience
Reports To: Operations Manager
Open Vacancy: Yes
Salary Range: $70,000.00 to $85,000.00
About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose:
The international Imports & Exports Supervisor is responsible for leading the day-to-day operations of our international freight department while developing a high-performing team that consistently delivers world-class service to our customers and global partners.
This is a hands-on leadership role that balances operational execution with continuous improvement. The successful candidate will oversee international air, ocean, ground, and rail freight operations, ensuring shipments move efficiently from origin to destination while maintaining compliance, profitability, and an exceptional customer experience.
Working closely with our customers, overseas agents, carriers, vendors, customs partners, sales, and internal departments, this role is responsible for building strong relationships, improving operational processes, developing team capability, and driving business performance. Success in this position requires someone who enjoys solving problems, leading people, improving processes, and taking ownership of results while contributing to the continued growth of the organization.
Duties & Responsibilities:
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Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
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Live our company core values and support a well-organized, respectful, and service-focused work environment
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Champion continuous improvement Identifying opportunities to improve efficiency, quality service, and employee engagement
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Support organizational quality, compliance, health and safety, and continuous improvement initiatives
People & Leadership:
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The day-to-day activities of the international imports and exports team across all transportation modes including air, ocean, ground, and rail
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Plan, prioritize, and delegate workloads to ensure service commitments, productivity targets, and customer expectations are consistently achieved
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Coach, mentor, motivate, and develop team members through ongoing feedback, training, cross-training, and performance development
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Build team capability by ensuring adequate cross-training and succession across key functions
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Recruit, onboard, train, and integrate new employees as required
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Conduct performance reviews, establish development plans, and provide regular coaching and constructive feedback
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Foster a culture of accountability, collaboration, continuous learning, and operational excellence
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Support the implementation of organizational initiatives and effectively lead the team through change
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Enforce company policies, procedures, and operational standards
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Assist in resolving employee concerns, conflicts, and escalated issues in partnership with management
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Ensure appropriate staffing coverage and effective allocation of departmental resources
Process & Operations:
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Oversee Complete life cycle of international shipments from quotation through final delivery, ensuring accuracy, compliance, and world class customer service
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Coordinate import and export shipments including booking, documentation, customs clearance, tracking, delivery, invoicing, and issue resolution
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Prepare and provide competitive freight quotations for commercial customers, overseas offices, and international agents
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Arrange transportation services and provide routing guidance to customers and team members
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Monitor shipment activity using transportation management systems (TMS) and track and trace tools to proactively identify and resolve issues
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Develop, maintain, and continuously improve standard operating procedures (SOPs), workflows, and best practices based on customer requirements and operational needs
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Identify opportunities to improve operational processes, service consistency, efficiency, accuracy, automation, and system utilization
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Become departmental subject matter expert for the transportation management system (TMS), driving adoption and continuous improvement
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Manage departmental inboxes and ensure timely communication with customers, international agents, carriers, customs brokers, and internal stakeholders
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Collaborate with customer solutions, sales, and management, to successfully onboard new customers and business opportunities
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Review and process shipment billing, ensuring timely invoicing, accurate charges, and prompt resolution of billing discrepancies
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Monitor carrier invoices and payables to ensure timely processing And adherence to contractual agreements
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Maintain compliance with domestic and international shipping regulations customs requirements, and company operating procedures
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support other operational departments as business needs require
Business & Client Performance:
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Deliver an exceptional customer experience by ensuring timely communication, proactive problem resolution, and consistent service excellence
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Develop and maintain strong working relationships with customers, carriers, vendors, suppliers, and internal departments
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Negotiate carrier pricing, transportation capacity, and service agreements while maintaining strong vendor relationships
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Monitor vendor performance, service levels, and freight costs, recommending improvements where appropriate
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Participate in establishing departmental KPI's and performance objectives while monitoring results and driving continuous improvement
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Review operational metrics and team productivity to identify trends risks and opportunities for improvement
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Identify operational risks and implement corrective and preventative actions (CAPA) to reduce errors, claims, and service failures
Mindset & Personality:
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Problem Solving: Strives to understand contributing factors and works to resolve complex situations
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Team Oriented: A focus on working as a team to help achieve common company goals
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Customer Service Oriented: Client focused and providing exceptional experience for our customers
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Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
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Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs
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Initiative: Takes action and seeks new opportunities while seeing tasks through to completion
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Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes
Professional & Educational Background:
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10+ years in transportation or freight forwarding experience required
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Post Secondary education in Supply Chain Management considered an asset
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Knowledgeable in CargoWise or SoluShip considered an asset
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Experience working with Transportation Management Systems (TMS) and EDI Systems
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Strong knowledge of Canada & USA Customs cross border practices & procedures
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General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset
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Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset
Skills & Ability:
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Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
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Management: Coaching and mentoring team members for professional growth
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Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.
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Productivity: Manages workload, works efficiently and meets the roles goals and company objectives
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Organization: Information is well organized, manages time effectively, and detail-oriented
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Interpersonal Skills: Builds strong relationships and works well with others
Effort & Working Conditions:
Why Join Us?
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Opportunity to shape client success and operational excellence in a dynamic logistics environment
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Collaborative and supportive team culture with a focus on continuous improvement
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Casual work environment
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Engaging social activities and events throughout the year
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Competitive salary and above-standard benefits with opportunities for professional growth
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Extended health benefits
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Dental care
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Vision care
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Employee Assistance Program
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Life insurance
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RRSP program
North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.
Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.
Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.
