Brampton, On Technical support rogers Jobs – 10 Openings This Week

IT Service Technician
Flynn Group of Companies —Mississauga, ON
- $55,000–$65,000 a year
- Weekends as needed
- Windows
- Analysis skills
- Continuous improvement
- Dental care
- Employee assistance program
Quick apply
5d
Assistant General Manager
Gate Group —Mississauga, ON
- Full-time
- ServSafe
- Customer service
- Sanitation
- Dental care
- Employee assistance program
Lead Network Architect (DNS/DHCP)
Rogers Communications —Brampton, ON
- Day shift
- Maintenance
- Analysis skills
- Travel
- Dental care
- Paid time off
5d
IT Project Manager
Flynn Group of Companies —Mississauga, ON
- $100,000–$130,000 a year
- Full-time
- PMP
- ERP systems
- Team management
- Dental care
- Employee assistance program
Quick apply
Estimator - Civil Infrastructure
NuBuild —Concord, ON
- $85,000–$110,000 a year
- Full-time
- Engineering
- Analysis skills
- Construction Management
- Dental care
- Paid time off
Quick apply
2d
Product Manager
Rogers Communications —Brampton, ON
- Full-time
- Analysis skills
- Product management
- Travel
- Dental care
- Paid time off
Category Lead
Rogers Communications —Brampton, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer Science
- Dental care
- Paid time off
13d
Sr Manager PMO Cyber Security
Rogers Communications —Brampton, ON
- Full-time
- PMP
- Mentoring
- Agile
- Dental care
- Paid time off
Sr. Developer
Rogers Communications —Brampton, ON
- Full-time
- Azure
- Oracle
- Computer Science
- Dental care
- Paid time off
Sr. Financial Analyst
Rogers Communications —Brampton, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook

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IT Service Technician

Flynn Group of Companies -
Mississauga, ON

Quick apply

Job details

Full-time
$55,000–$65,000 a year
5 days ago

Qualifications

Jira
Desktop support
Bluebeam
SAP SuccessFactors
Defect resolution root cause analysis
Incident management
Windows
Analysis skills
Continuous improvement
Computer hardware
Customer service orientation
ServiceNow
Customer support
Root cause analysis
Communication skills
PowerShell
Intune
Mobile devices
Analytics
Information Technology

Full job description

At Flynn, it's not just a job, it's a career

Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an IT Service Technician to join our team in our Mississauga office, reporting to the Helpdesk Manager.

The primarily focus of this role will be on handling day today end user tickets and user queries, end user computing hardware and application management and troubleshooting (Including mobile device, printers, and computers). The role will require a mix of technical, strong communication, and customer service skills.

We are a collaborative and innovative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer experience. We stand proudly for our people and support their success through career development and advancement.

What we offer:

Funded training and development program
Subsidized in-house cafeteria and gym
Dental and supplemental medical plan
RRSP contributions
Employee and Family Assistance Program
Free parking and EV Charging facility
Family Events and Flynn Fest
Sports Sponsorship Program
Rogers Preferred Program
Perkopolis Retailer Discounts

A Day in the Life:

Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.

Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.

Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.

Deliver in-person support for local office users, conference rooms, and site technology needs.

Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.

Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.

Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.

Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.

Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development.

Assist with the evaluation, deployment, and support of end-user hardware, software, and services.

Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.

Technical Skills Include:

Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications.

Proficiency supporting Windows operating systems and mobile platforms.

Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications.

Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset.

Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems.

Understanding of ITIL best practices and IT service management principles.

What we are Seeking:

- Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
- 3+ years of IT support experience in a corporate or enterprise environment.
- Industry certifications (Microsoft or equivalent) are an asset.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service, communication, and interpersonal abilities.
- Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments.
- Experience working within ITIL-aligned service management environments and ticketing systems.
- Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions.
- Experience with incident response, major incident management, and root cause analysis is an asset.
- Collaborative team player with a continuous improvement mindset and the ability to work independently when needed.

#LI-AD1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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technical support rogers jobs in brampton, on

IT Service Technician

Assistant General Manager

Lead Network Architect (DNS/DHCP)

IT Project Manager

Estimator - Civil Infrastructure

Product Manager

Category Lead

Sr Manager PMO Cyber Security

Sr. Developer

Sr. Financial Analyst

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