Reporting to the Vice President, Retail, the Branch Manager provides strategic leadership and operational oversight to ensure the delivery of exceptional member experience and compliance with all internal controls and regulatory standards. The Branch Manager leads, coaches, and mentors a high-performing Consultant team, with a strong focus on relationship banking and personalized financial advice.
Working collaboratively with other branch leaders and internal partners, the Branch Manger drives branch performances, supports organizational goals and ensures members receive seamless, quality advice and service. This position champion and supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity in all decisions.
KEY ACCOUNTABILITIES
Leadership, Coaching & Culture Building
- Build and lead a strong advice culture, with a focus on relationship banking and providing proactive financial guidance.
- Coach, mentor, and empower employees; assign appropriate discretionary limits aligned with their experience and level of competency.
- Promote a positive and respectful work environment, fostering collaboration, accountability and continuous learning through providing effective, consistent and constructive coaching and communication to all employees.
- Act as a change leader, championing cultural shift towards proactive advice and service delivery.
- Communicate ACU’s vision, mission, and strategic priorities in ways that inspire and engage employees.
Strategy, Operations, and Risk Management
- Translate organizational goals and objectives into actionable strategies and performance targets for the branch and employees.
- Champions a digital-first mindset by encouraging adoption of digital tools and services through education and leadership.
Member & Community Engagement and Industry Awareness
- Actively engage in community initiatives, sponsorships, and volunteer opportunities to strengthen ACU’s local presence and foster trust among members
- Identify and pursue business development opportunities, including outreach to potential members, referral partnerships, centers of influence, and financial education programs.
- Resolve complex member complaints with professionalism, ensuring the needs of members, employees and the credit union are met.
- Maintain current and relevant knowledge of industry trends, competitor products and strategies.
- Ensure branch operations, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.
QUALIFICATIONS
Education and Experience
This position requires the completion of a post-secondary program in a related field, plus 6 to 10 years of job-related experience, or an equivalent combination of both education and experience. Minimum of 3 years of leadership experience within a financial institution, overseeing branch operations, budgets, reporting, and service standards. Leadership/Coaching Certificate and/or CFP/PFP designation would be considered an asset.
Key Occupational Skills:
- Minimum 3-5 years of experience advising and providing financial products (consumer and small business loans, lines of credit, mortgages, deposit and investment products).
- Skilled in adjudicating credit applications and making lending decisions aligned with policy and risk guidelines.
- Strong leadership skills with ability to lead, coach, mentor, delegate and foster a respectful, high-performance team culture
- Strong communication and interpersonal skills, with the ability to build and maintain relationships
- Excellent strategic thinking, problem-solving and decision-making skills
- Strong attentions to details and ability to meet strict deadlines while managing multiple priorities simultaneously
- Digital literacy using a variety of systems and tools
- Knowledge of credit union philosophies, principles, legislation, regulations, and understands credit union operations is an asset
Work Location
This position works in our McTavish Branch - 562 1st St, Brandon, Manitoba. Working Hours are Monday-Friday, 37.5 Hours Per Week.
Who we are
As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.
Choosing to work at Assiniboine means that you’ll be working for a uniquely Manitoban credit union that…
- puts people, planet and prosperity first,
- values diversity and inclusion,
- is committed to serving its urban, rural, agricultural, and Francophone communities,
- supports employees through training programs and long-term career development,
- offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.
- is focused on social and environmental responsibility.
If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align. If you are interested in applying for the position, please submit your application by Monday, September 7th at 4:00pm. We thank everyone who applies, but only candidates selected for an interview will be contacted.
We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.
