Client Services Associate
Service Plus Aquatics Inc —Burlington, ON
- $55,000–$60,000 a year
- Full-time
- Microsoft Outlook
- English
- Databases
Quick apply
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Athletic Therapist -> Field Coverage needed Immediately
Dynamic Health and Performance —Oakville, ON
- $25–$30 an hour
- Immediate opening
- Customer service
- English
- Bachelor's
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RTE Tree service —Waterdown, ON
- $39,483.01–$104,293.93 a year
- Full-time
- CPR Certification
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Michael St. Jean Realty —Ancaster, ON
- From $100,000 a year
- Weekends as needed
- Hybrid work
- Sales
- Presentation skills
- In-person
- Work from home
- Flexible schedule
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Lakeshore orthotics & wellness centre —Burlington, ON
- $40–$89 an hour
- Overtime
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- High school diploma or GED
- Patient care
- Store discount
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Inside Sales Representative
Acorn Stairlifts (Canada) Inc. —Burlington, ON
- $75,000–$90,000 a year
- Full-time
- English
- Microsoft Office
- Data entry
- Dental care
- Paid time off
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Licensed 310S Automotive Technician
Sil's Auto Care Centre —Oakville, ON
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- Full-time
- Heavy lifting
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- Employee assistance program
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Shop Supervisor
VAC AERO INTERNATIONAL —Burlington, ON
- $80,000–$85,000 a year
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Disability insurance
- Dental care
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Toyota Technician, Red Hill Toyota
Red Hill Toyota —Hamilton, ON
- $70,000–$100,000 a year
- Immediate opening
- Maintenance
- Driving
- Automotive diagnostics
- Dental care
- Employee assistance program
Quick apply
Sales & Leasing Specialist, Parkway Nissan
Parkway Nissan —Hamilton, ON
- $70,000–$100,000 a year
- Full-time
- CRM software
- Customer service
- Driving
- Disability insurance
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Occupational Therapist
Telus Health —Mississauga, ON
- $45,000–$51,000 a year
- Part-time
- Master's degree
- Experience working with children
- Mentoring
- Paid time off
4d
Sales & Leasing Specialist, Upper James Toyota
Upper James Toyota —Hamilton, ON
- $40,000–$90,000 a year
- Full-time
- CRM software
- Customer service
- Disability insurance
- Dental care
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Outside Sales Representative – Industrial Services (Eastern Canada)
INNOVATOR INDUSTRIAL SERVICES —Hamilton, ON
- $75,000–$85,000 a year
- Full-time
- CRM software
- Sales
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Quick apply
Arborist/Tree service worker
RTE Tree service —Waterdown, ON
- $30–$40 an hour
- Full-time
- Customer service
- Maintenance
- Mentoring
- Dental care
- Vision care
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Protein Outside Sales Representative
World Meats —Mississauga, ON
- From $40,000 a year
- Full-time
- Customer service
- Salesforce
- Business development
- Store discount
- Dental care
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Nurse Practitioner
Critical Trauma Therapy —Oakville, ON
- $60–$85 an hour
- Part-time
- Hybrid work
- Nursing
- Master's degree
- Travel
- Dental care
- Paid time off
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OSL Hello Fresh Field Sales Agent - Burlington & Surrounding Area *$750 Signing Bonus!*
OSL Direct Services —Burlington, ON
- $18 an hour
- Full-time
- Customer service
- Driving
- Marketing
- Dental care
- Vision care
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
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Mechanic - Windshield/window repair technician
Sparkle Clean and Restore —Hamilton, ON
- $30–$37 an hour
- Full-time
- Maintenance
- Quality Control
- Computer skills
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Barber/Stylist
Superstar Barbershop —Burlington, ON
- $18–$23 an hour
- Part-time
- Customer service
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- Hair styling
- Store discount
- Flexible schedule
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Client Services Associate

Service Plus Aquatics Inc -
Burlington, ON

Quick apply

Job details

Full-time
$55,000–$60,000 a year
9 days ago

Qualifications

Client onboarding
Microsoft Outlook
Customer retention
Customer appointment booking
Client inquiry handling
Accounting software
Process improvement
English
Technical support
Databases
Schedule management
Bachelor's
Client services
Customer service orientation
Organizational skills
Customer support
College diploma
Business
Account management
Work order management
Accounting
Communication skills
Client interaction
Team coordination

Full job description

Client Services Associate

Full-Time Permanent Position

Exceptional Customer Service | Fast-Paced Environment | Long-Term Career Opportunity

About Service Plus Aquatics Inc.

Service Plus Aquatics Inc. is a rapidly expanding and progressive company dedicated to providing exceptional service to the commercial recreational aquatic industry. Since 1989, we have been recognized as a leader in commercial pool design/build services, restoration and repair, preventative maintenance, and facility management throughout Ontario.

Our success is built on quality, innovation, teamwork, ongoing training, and delivering an exceptional client experience.

We are seeking a Client Services Associate to join our team and become a key member of our Client Services Department.

Position Overview

The Client Services Associate is a customer-focused role responsible for providing exceptional service while coordinating daily operations between clients, field technicians, vendors, subcontractors, and internal teams.

This position is ideal for an individual who enjoys working with people, solving problems, staying organized, and managing multiple priorities in a busy service environment.

Customer service is the foundation of this role. The successful candidate must be professional, responsive, detail-oriented, and able to communicate clearly and confidently with clients throughout the service process.

This is a fast-paced position requiring excellent organizational skills, strong written and verbal communication abilities, attention to detail, and the ability to remain calm and effective while managing a high volume of daily requests.

Hours of Work: Monday to Friday, 8:00 a.m. – 5:00 p.m.
Occasional Early Starts: 7:00 a.m. for meetings, training, and operational requirements.

Key Responsibilities

Client Service & Communication

Act as the primary point of contact for clients, providing professional, courteous, and timely customer service.
Build and maintain strong relationships with new and existing clients.
Manage a high volume of daily communication, including approximately 200+ client emails per day during peak operating periods, in addition to approximately 100+ daily service work order communications.
Respond to client inquiries, service requests, follow-ups, and technical support requests.
Provide accurate updates and ensure clients are informed throughout the service process.
Resolve customer concerns professionally and escalate issues when required.
Maintain accurate client records, site information, service agreements, and customer databases.
Coordinate communication between clients, technicians, supervisors, vendors, and internal departments.

Service Coordination & Operations Support

Coordinate daily service activities and work orders.
Assist with dispatch operations and technician scheduling.
Review, update, and maintain work orders and weekly schedules.
Coordinate client appointments, technician visits, subcontractor requirements, and vendor support.
Prepare service reports, purchase orders, operational documentation, and client updates.
Support seasonal operations, including pool openings, ongoing maintenance programs, and seasonal closings.
Assist with troubleshooting coordination between clients and field teams.
Support the Client Services Manager and internal departments with operational requirements.

Client Account Support

Support assigned client accounts and ongoing service requirements.
Maintain client profiles, contracts, site documentation, and service records.
Assist with new client onboarding and transition of new projects into active accounts.
Support quotations, service agreements, renewals, invoicing inquiries, and customer follow-up.
Assist with client satisfaction initiatives and retention programs.

Administrative & Technology Support

Maintain accurate electronic records and company databases.
Use Microsoft Office, Outlook, accounting software, client management systems, and other business platforms.
Quickly learn new software systems, technology platforms, and AI-supported business tools.
Support process improvements that enhance efficiency and customer experience.

Qualifications & Skills

The successful candidate will have:

Previous customer service experience.
Excellent written and verbal English communication skills.
Strong professional phone and email communication skills.
Ability to communicate clearly and effectively with clients, vendors, and internal teams.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a high-volume environment.
Strong problem-solving skills and the ability to take ownership of tasks.
Excellent computer skills and the ability to quickly learn new software systems.
Professional, positive attitude with strong interpersonal skills.
Ability to work independently while contributing effectively as part of a team.
Dependability, adaptability, and willingness to learn.

Assets

College diploma or university degree in Business Administration, Customer Service, Accounting, or a related field.
Experience with Sage 100 or similar business software.
Experience in the aquatic, construction, maintenance, or service industry.

Employment Requirements

This is a full-time permanent career opportunity for an individual seeking a long-term position with a growing company.

Candidates must be legally eligible to work in Canada and provide appropriate documentation confirming their eligibility to work.

The successful candidate must be available for the required Monday to Friday schedule and be committed to meeting the ongoing responsibilities and expectations of this role.

Training & Development

Comprehensive training will be provided, including:

Company policies, procedures, and client service standards.
Internal software systems and operational processes.
Client management and service coordination procedures.
Field training with Preventative Maintenance Technicians.
Equipment, maintenance, and operational knowledge.
Ongoing professional development and cross-training opportunities.

Why Join Service Plus Aquatics?

Join a growing and respected Ontario company.
Work in a role where customer service makes a direct impact.
Be part of a supportive, professional, and team-focused environment.
Develop valuable skills in client relations, operations, and service coordination.
Enjoy a stable, full-time permanent career opportunity.

Service Plus Aquatics Inc. is committed to providing a respectful, welcoming, accessible, and inclusive workplace for all employees and clients. We are dedicated to maintaining a barrier-free environment and complying with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, and all applicable accessibility legislation.

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Client Services Associate

Exceptional Customer Service | Fast-Paced Environment | Long-Term Career Opportunity

About Service Plus Aquatics Inc.

Position Overview

Key Responsibilities

Client Service & Communication

Service Coordination & Operations Support

Client Account Support

Administrative & Technology Support

Qualifications & Skills

Assets

Employment Requirements

Training & Development

Why Join Service Plus Aquatics?