Burnaby, Bc Patient access occupations Jobs – 263 Openings This Week

Patient Experience Representative
Prenuvo —Vancouver, BC
- $54,000–$58,000 a year
- Weekends as needed
- Sales
- Customer service
- AI
- Dental care
- Vision care
Quick apply
Dental Receptionist for Orthodontic office
Pacificwest Dental Group —Surrey, BC
- $27–$32 an hour
- Full-time
- Administrative experience
- Dental care
Quick apply
Dental Administrator
Confidential Clinic —Burnaby, BC
- $28–$35 an hour
- Full-time
- Organizational skills
- In-person
- Communication skills
- Dental care
- Paid time off
Quick apply
Dental Receptionist
Kensington Square Dental —Burnaby, BC
- $25–$30 an hour
- Full-time
- Administrative experience
- Front desk
- In-person
- Dental care
Quick apply
Medical Office Assistant
AI CARDIO —Vancouver, BC
- $18.25–$22.00 an hour
- Full-time
- Medical office experience
- English
- Administrative experience
Quick apply
Front Desk Dental Admin
Vancouver Dental —Vancouver, BC
- $30–$40 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Dental care
- Paid time off
Quick apply
12h
Dental Receptionist - FT in Surrey, BC
Family Dental —Surrey, BC
- $25–$32 an hour
- Full-time
- Customer service
- Front desk
- In-person
- Dental care
Quick apply
Senior Dental Receptionist - Seawall Dental, West Vancouver, BC
123Dentist —West Vancouver, BC
- $30–$35 an hour
- Full-time
- Organizational skills
- Communication skills
Quick apply
Specialty Dental Treatment Coordinator
Core Dental Specialty Group (Periodontics and Prosthodontics) —Langley, BC
- $32–$45 an hour
- Full-time
- Sales
- Customer service
- English
- Paid time off
- Life insurance
Quick apply
Dental Receptionist
Phoenix Dental —Vancouver, BC
- $25–$36 an hour
- Full-time
- Organizational skills
- In-person
- Communication skills
- Dental care
- Paid time off
Quick apply
Patient Care Coordinator
Wellness Pharmacy —Vancouver, BC
- From $23 an hour
- Medication administration
- Patient care
- Typing
- Dental care
- Employee assistance program
Quick apply
Dental Receptionist
Dr. Falsafi Inc. —West Vancouver, BC
- $25–$35 an hour
- Part-time
- Medical office experience
- Administrative experience
- High school diploma or GED
- Dental care
Quick apply
Dental Receptionist - Burnaby City Dentist
123Dentist —Burnaby, BC
- $27–$32 an hour
- Full-time
- Microsoft Excel
Quick apply
Dental Receptionist ( Tues/Wed/Thur/Fri/Sat)
Dr Aidin Ghotbi —Port Moody, BC
- $25–$34 an hour
- Part-time
- Customer service
- Medical office experience
- Administrative experience
- Dental care
- Vision care
Quick apply
Dental Receptionist
Balsam Dental Centre —Vancouver, BC
- $19–$29 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Dental care
Quick apply
Dental Receptionist/Chairside Assistant, Part Time
Quay Dental Centre —New Westminster, BC
- From $22 an hour
- Part-time
- Spanish
- Front desk
- In-person
- Dental care
- Paid time off
Quick apply
Dental Receptionist
Northshore Endodontic Centre —West Vancouver, BC
- $30–$37 an hour
- Full-time
- Bachelor's
- In-person
- Epic
- Dental care
Quick apply
3d
Medical Office Assistant
Zen Medical Clinic —Port Moody, BC
- $18–$24 an hour
- Full-time
- Medical office experience
- In-person
- Communication skills
Quick apply
Dental Receptionist
Grand Dental —Surrey, BC
- $23–$30 an hour
- Full-time
- Medical office experience
- Administrative experience
- Front desk
- Dental care
Quick apply
Experienced Dental Receptionist
West 9th Dental Clinic —Vancouver, BC
- $28–$38 an hour
- Immediate opening
- Typing
- In-person
- Communication skills
- Dental care
Quick apply

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Patient Experience Representative

Prenuvo -
Vancouver, BC

Quick apply

Job details

Full-time
$54,000–$58,000 a year

Qualifications

Sales
Customer service
Customer support
AI
Communication skills
Time management

Full job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for a full time Patient Experience Representative to join our growing team! based out of our Vancouver Head Office.

This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests. As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients' well-being is our top priority!

To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

Provide excellent customer service to patients through various phone, email, and chat channels.
Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner.
Educate patients on the organization's services, policies, and procedures.
Assist patients with account setup and management, including login issues, password resets, and billing questions.
Escalate complex issues to appropriate departments for resolution.
Maintain accurate records of patient interactions and follow up on outstanding issues.
Identify opportunities to improve patient satisfaction and retention.
Participate in training and professional development activities to stay up-to-date on company products and services.
Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience.
Assist in scheduling patient appointments for scans
Guide patients with their medical intake forms and troubleshoot related issues
Act as a primary contact to manage and resolve incoming complaints with products or services
Remain calm and use supportive language when dealing with upset patients and stressful situations
Engage in new patient calls and milestone patient retention calls
Use established systems and structures to record and report on patient satisfaction
Have a willingness to take on other tasks and projects as they arise

What You'll Bring

Industry experience in customer support, service, and success is an asset
You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
You're reliable and self-motivated - excited by fast-paced work, and can work well under pressure
Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
Excellent written and verbal communication skills - interpersonal and collaborative skills
Ability to multitask and prioritize in a fast-paced environment.
Professionalism - you will personify the welcoming face of our clinics and services
Understanding and exhibiting a high emphasis on patient privacy and confidentiality
Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount.
Ability to work flexible hours, including weekends and holidays.
You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

First: we are Pioneers

Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

What We Offer

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
The base salary for this role ranges from $54,000 - $58,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].

Quick apply

Refine Your Search

patient access occupations jobs in burnaby, bc

Patient Experience Representative

Dental Receptionist for Orthodontic office

Dental Administrator

Dental Receptionist

Medical Office Assistant

Front Desk Dental Admin

Dental Receptionist - FT in Surrey, BC

Senior Dental Receptionist - Seawall Dental, West Vancouver, BC

Specialty Dental Treatment Coordinator

Dental Receptionist

Patient Care Coordinator

Dental Receptionist

Dental Receptionist - Burnaby City Dentist

Dental Receptionist ( Tues/Wed/Thur/Fri/Sat)

Dental Receptionist

Dental Receptionist/Chairside Assistant, Part Time

Dental Receptionist

Medical Office Assistant

Dental Receptionist

Experienced Dental Receptionist

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