JOB SUMMARY
Under general supervision of and reporting to the Site Supervisor and Service Delivery Manager, the Corporate Security Guard is responsible for maintaining a safe, secure and welcoming environment within a busy corporate head office setting. This role places a strong emphasis on exceptional customer service, professionalism and discretion, while consistently enforcing corporate security policies and procedures.
The Corporate Security Guard serves as both a security professional and a frontline ambassador, supporting employees, executives, vendors and visitors while contributing to the protection of people, property and sensitive corporate assets.
SPECIFIC DUTIES
SCHEDULES:
Full Time: Monday-Friday 0700-1500
Customer Service & Frontline Support
- Provide a service-first, concierge-style security presence within a corporate office environment
- Greet employees, visitors, vendors and executives in a professional, courteous and approachable manner
- Assist with visitor management and general inquiries while maintaining access control protocols
- Troubleshoot access card issues and provide timely, respectful assistance
- Communicate clearly and calmly with individuals at all levels of the organization
- De-escalate concerns or conflicts using tact, empathy and professionalism
Security Operations
- Monitor CCTV systems and access control alarms for interior and exterior areas
- Respond promptly and professionally to alarms, access issues and security concerns
- Conduct interior and exterior patrols, including office spaces, executive areas and parking facilities
- Perform focused inspections of restricted and higher-risk areas
- Identify, document and report safety hazards, security vulnerabilities and suspicious activity
- Review CCTV footage and access reports to identify irregular activity or policy violations
- Escalate incidents and concerns to supervisors and Service Delivery Manager as required
Reporting & Administrative Responsibilities
- Complete clear, accurate and professional shift logs, patrol reports and incident reports
- Maintain confidentiality when handling sensitive information and internal matters
- Perform additional security-related or administrative duties as assigned
EDUCATION, SKILLS & EXPERIENCE – What you will bring?
- Valid Ontario Security Guard Licence
- Minimum 2 years of security experience ideally in a corporate, commercial or high-profile environment
- Previous SOC experience required
- Minimum 1 year of concierge
- Post secondary education in Law Enforcement or a related discipline is considered an asset.
- Hold a valid Ontario G-class license with a clean abstract.
- Exceptional customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Demonstrated ability to prepare clear, concise and professional security reports
- Strong situational awareness and attention to detail
- Proven ability to de-escalate situations calmly and professionally
- Strong judgment and decision-making skills
- Ability to work independently with minimal supervision
- High level of discretion, reliability and professionalism
Why become a part of Synergy family?
We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.
Perks we offer:
- We are all about our people and we show it!
- Competitive pay and comprehensive benefits
- Extended benefits after completion of one year of employment
- Corporate discounts through GoodLife Fitness and Perkopolis
- Responsive management team
- We offer industry leading training programs
- Accommodate to your flexible schedules.
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
- Get paid whenever you need with wages on demand via ZayZoon. No need to wait until the payday!
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.
AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience.
Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.
Job Types: Part-time, Permanent
Pay: Up to $20.00 per hour
Experience:
- security : 2 years (required)
- concierge : 1 year (required)
Licence/Certification:
- Class G Licence (required)
- Security Guard Licence (required)
Work Location: In person
