Calgary, Ab Customer experience agent Jobs – 41 Openings This Week

Customer Care Agent
Grand & Toy —Calgary, AB
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
13d
WAH Call Center Agent (Immediate Need)
The Sydney Call Centre —Alberta
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Customer Service Agent
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Work From Home Inbound Contact Centre Agent
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
Remote Inbound Call Center Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Work From Home Inbound Contact Centre Agent
The Sydney Call Centre —Alberta
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
Bilingual Customer Service Agent / D'agent(e) de service à la clientèle bilingue
Boardwalk —Calgary, AB
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
- Profit sharing
- Dental care
Quick apply
2d
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —Alberta
- $15 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Service Agent
Mattress Omni —Calgary, AB
- $16–$18 an hour
- Weekends as needed
- Bilingual
- Sales
- English
- COVID-19 protective measures
Customer Service Agent (REMOTE POSICION - LatinAmerica)
Di Leone Group —Calgary, AB
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Call Center Agent - 12 Month Contract
Rejuvenation Medical Group —Calgary, AB
- $19–$22 an hour
- Temporary
- Microsoft Office
- EMR systems
- In-person
Quick apply
6d
Call Centre Agent
Public Storage —Calgary, AB
- From $18 an hour
- Full-time
- Bilingual
- Customer service
- English
- Work from home
Quick apply
Owner Relations Agent - 26237D
Enverus —Calgary, AB
- Microsoft Office
- High school diploma or GED
- Organizational skills
- Disability insurance
- Dental care
Associate Owner Relations Agent - 26106
Enverus —Calgary, AB
- Full-time
- Remote
- CRM software
- Customer service
- High school diploma or GED
- Disability insurance
- Dental care
Casual Control Centre Operator
GardaWorld —Calgary, AB
- $22–$23 an hour
- 12 hour shift
- Customer service
- High school diploma or GED
- Typing
Quick apply
1d
Airline Support Specialist - Calgary, Alberta
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Remote
- Spanish
- Customer service
- Writing skills
Quick apply
13d
Retail Support Agent (6-months)
Alberta Motor Association —Calgary, AB
- Full-time
- Sales
- Customer service
- Administrative experience
Workforce Management Manager, Customer Support
Fullscript —Calgary, AB
- $90,000–$105,000 a year
- Full-time
- Remote
- Communication skills
- Paid time off
Quick apply
Hotel and Sports Management, Customer Success Agent (AB)
EventConnect —Calgary, AB
- $50,000–$60,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Hotel
Quick apply
10d

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Customer Care Agent

Grand & Toy -
Calgary, AB

Quick apply

Job details

Full-time
$45,000–$55,000 a year
13 days ago

Qualifications

Bilingual
French
English
Communication skills

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As a Customer Care Agent at Grand & Toy, you’ll be a key voice for our business customers across Canada, ensuring every interaction is professional, accurate, and easy.

You’ll work within a hybrid support model (Canadian‑based and offshore teams), handling a mix of order inquiries, returns, delivery issues, and product questions across phone, email, and chat.

Reporting to the Manager of Customer Care, you’ll play a critical role in delighting our customers, supporting account growth, and reinforcing our reputation for exceptional service, while helping us continuously elevate how we serve our customers.

Key Responsibilities

Support customers & resolve issues - Respond to customer inquiries across phone, email, and chat, providing accurate information and resolving issues while delivering a professional, positive experience.
Manage orders & transactions - Process orders, changes, returns, and related transactions with a high level of accuracy, proactively monitoring status and communicating updates as needed.
Be a trusted customer partner - Build strong relationships by offering timely, knowledgeable, and solution‑oriented support that drives customer satisfaction and loyalty.
Collaborate to get things done - Work closely with Sales, Supply Chain, Operations, Pricing, Merchandising, Inventory Management and offshore teams to resolve service issues and ensure a seamless customer experience.
Drive continuous improvement - Share customer feedback and recurring issues, and stay current on products, services, and systems to help improve our processes and overall customer experience.

Who You Are

Customer‑First Mindset – You genuinely care about solving problems and creating a great experience for customers, even when situations are challenging or complex.
Strong Communicator – You’re clear, professional, and confident in your written and verbal communication, and comfortable supporting customers over phone, email, and chat.
Detail‑Oriented & Accurate – You work carefully within systems and processes, with a strong focus on accuracy when entering orders, processing returns, and documenting interactions.
Problem Solver – You use sound judgment to assess situations, ask good questions, and identify practical solutions that balance customer needs and business realities.
Collaborative Team Player – You build positive working relationships with teammates and cross‑functional partners, and you’re comfortable working in a hybrid onshore/offshore environment.
Adaptable & Curious – You’re comfortable working in a fast‑paced environment, learning new systems, and adapting as customer needs and priorities evolve.

Bonus points for being Bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – With a hiring range between $45,000 - $55,000 reflecting your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

Ready to Apply?

Join Grand & Toy as a Customer Care Agent and help us deliver an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

customer experience agent jobs in calgary, ab

Customer Care Agent

WAH Call Center Agent (Immediate Need)

WAH Customer Service Agent

Work From Home Inbound Contact Centre Agent

Remote Inbound Call Center Representative

Remote Inbound Customer Service Representative

Work From Home Inbound Contact Centre Agent

Bilingual Customer Service Agent / D'agent(e) de service à la clientèle bilingue

WAH Call Centre Representative (Urgently Hiring)

Customer Service Agent

Customer Service Agent (REMOTE POSICION - LatinAmerica)

Call Center Agent - 12 Month Contract

Call Centre Agent

Owner Relations Agent - 26237D

Associate Owner Relations Agent - 26106

Casual Control Centre Operator

Airline Support Specialist - Calgary, Alberta

Retail Support Agent (6-months)

Workforce Management Manager, Customer Support

Hotel and Sports Management, Customer Success Agent (AB)

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