Calgary, Ab Hotel & accommodations guest services staff Jobs – 39 Openings This Week

Reservations Agent
Lake Louise Inn —Alberta
- $21.25–$23.25 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Wellness program
- Dental care
Quick apply
5d
Guest Service Agent
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Guest Service Agent
Best Western Plus Port O'Call —Calgary, AB
- Full-time
- Customer service
- Hotel
- Front desk
- Dental care
Quick apply
13d
Guest Service Agent
Holiday Inn Express & Suites —Calgary, AB
- $17–$18 an hour
- Full-time
- Customer service
- Hotel
- In-person
- Dental care
- Vision care
Quick apply
17h
Front Desk Agent
Days Inn Calgary NW —Calgary, AB
- $16–$18 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
Quick apply
4d
Front Desk Agent
Pomeroy Lodging LP —Calgary, AB
- $18 an hour
- Weekends as needed
- Serving
- Bar
- Hotel
Quick apply
Night Guest Agent (Part-time)
FAIRMONT —Calgary, AB
- Part-time
- Hospitality
- Customer service
- Basic math
- Disability insurance
- Dental care
Quick apply
Campground Attendant
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Front Desk Agent
Marriott International, Inc —Calgary, AB
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
3d
Front Desk Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Weekends as needed
- Customer service
- Hotel
- Phone etiquette
Quick apply
Guest Service Agent/Night Auditor
Hampton Inn by Hilton Calgary Airport North —Calgary, AB
- From $17 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Hotel
Quick apply
13d
Front Desk Receptionist / Guest Experience Coordinator
Hammam Retreat & Spa —Calgary, AB
- $16–$18 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
3d
Front Desk Agent
Holiday Inn & Suites Calgary Airport North —Calgary, AB
- $16–$17 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
Quick apply
3d
Guest Service Manager
Sandman Hotel Group —Calgary, AB
- Full-time
- Microsoft Office
- Hotel
- Computer skills
- Dental care
- Employee assistance program
Quick apply
Reservations Agent
Grey Eagle Resort & Casino —Calgary, AB
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Hotel
Quick apply
10d
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- Hotel
- Front desk
- In-person
Quick apply
Lounge Attendant and Concierge Service
Village Centre —Calgary, AB
- $18–$20 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Excel
Quick apply
Lead Front Desk Agent
The Element by Westin Calgary Downtown —Calgary, AB
- Weekends as needed
- Microsoft Office
- Hotel
- Front desk
Quick apply
11h
Reservation Coordinator
The Best Western Premier Calgary Plaza Hotel & Conference Centre —Calgary, AB
- Full-time
- Hospitality
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
6d
Agent à la réception
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- English
- Hotel
- Front desk
Quick apply
6d

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hotel & accommodations guest services staff jobs near calgary, ab

Reservations Agent

Lake Louise Inn -
Alberta

Quick apply

Job details

Full-time
$21.25–$23.25 an hour
5 days ago

Qualifications

Bilingual
French
Hospitality
Customer service
English
Computer skills
Communication skills
Hotel experience

Full job description

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.
Summer Incentive Bonus Program & Annual Ski Pass Reimbursement Program.

SUMMARY:

Under the direction of the Rooms Inventory Manager, the Reservations Agent is responsible for the accurate and timely management of hotel reservations, inventory updates, and guest booking inquiries. This role plays an important part in supporting hotel revenue performance by ensuring reservations are processed accurately, inventory is maintained correctly, and guests receive exceptional service throughout the booking process.

The Reservations Agent works closely with the Rooms Inventory Manager, Front Office, Sales, Accounting, and other departments to support effective inventory management, rate strategies, and a seamless guest experience.

RESPONSIBILITIES:

Respond to guest inquiries by phone, email, and online channels, providing accurate information regarding room availability, rates, packages, and hotel offerings.
Process individual reservations accurately, including guest details, payment information, special requests, preferences, and applicable documentation.
Provide exceptional guest service while identifying opportunities to upsell room upgrades and value-added options whenever possible.
Maintain accurate reservation details, including notes, fees, taxes, billing instructions, payment details, and guest requests.
Handle reservation cancellations, modifications and no-show processes in accordance with hotel policy
Ensure all reservations are properly entered, updated, and maintained within the hotel's Property Management System.
Manage and monitor reservations received through Online Travel Agencies (OTAs), including Expedia, Booking.com, and other distribution channels.
Reconcile reservations between OTA platforms and hotel systems to ensure accuracy and prevent discrepancies.
Handle reservation cancellations, modifications and no-show processes in accordance with hotel policy.
Assist with maintaining accurate room inventory, availability, rates, restrictions, and booking controls as directed by the Rooms Inventory Manager.
Support the implementation of revenue management strategies, including rate changes, blackout dates, room restrictions, and inventory adjustments.
Prepare and distribute daily On-The-Books reports and assist with reservation reporting as required.
Ensure all Frequent Independent Traveller (FIT) reservations are accurately processed, including contracted rates, billing arrangements, routing instructions, meal vouchers, and special requirements.
Coordinate reservation information and required documentation with Front Desk teams to support smooth guest arrivals and billing processes.
Assist Sales and Accounting departments with reservation records, audits, billing accuracy, and reporting requirements.
Maintain strong communication with operational departments to ensure guest expectations and hotel requirements are properly captured.
Flexibility to cover other functions within the department such as Front Desk.
Other duties as assigned by the Rooms Inventory Manager and Front Office Manager.

QUALIFICATIONS:

2–3 years of experience in hotel specific reservations, front office, or guest services preferred.
Hospitality education or equivalent industry experience considered an asset.
Experience with Opera Cloud PMS or similar Property Management Systems considered an asset.
Experience with online booking platforms and reservation systems considered an asset.
Strong attention to detail with excellent organizational and recordkeeping skills.
Exceptional communication and customer service skills.
Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Strong computer skills with the ability to learn new systems and software quickly.
Fluent in English; French and additional languages considered an asset.
Ability to work collaboratively with multiple departments and support changing operational needs.
Availability to work occasional evenings, weekends, and holidays as required by hotel operations.
Willingness to relocate. Housing is available with a rental subsidy.

Pay: $21.25-$23.25 per hour

Benefits:

Company events
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
Wellness program

Application question(s):

Are you able to relocate to Lake Louise, Alberta for this position?
Do you have Experience with Opera Cloud PMS?

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in calgary, ab

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