Calgary, Ab It infrastructure manager Jobs – 58 Openings This Week

Gestionnaire des Services d'Implémentation
MSP OPERATIONAL CORP —Calgary, AB
- $110,000–$130,000 a year
- On call
- Azure
- Customer service
- Microsoft Office
Quick apply
Business Development Manager
InnoTech Engineering Inc. —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Wellness program
- Dental care
Quick apply
6d
Data Center/Infrastructure Project Manager
LTM —Calgary, AB
- $90,000–$100,000 a year
- Azure
- Computer Science
- PMP
- Disability insurance
- Dental care
Quick apply
IT Implementation & Quality Manager - Corporate Services
Graham —Calgary, AB
- Computer Science
- Engineering
- Bachelor's
Quick apply
7d
IT Director Assistant
Calgary TELUS Convention Centre —Calgary, AB
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Senior Manager, Change Management Office, PMO
PCS Inc —Calgary, AB
- $110,200–$204,500 a year
- Full-time
- Project management
- Bachelor's
- Business
Support Specialist
Terra Dygital Solutions Inc. —Calgary, AB
- $55,000–$75,000 a year
- On call
- Hybrid work
- Azure
- Travel
- Typing
- Paid time off
Manager/Senior Manager - Infrastructure Capital Projects & Sustainability
KPMG —Calgary, AB
- Full-time
- Microsoft Excel
- Business development
- Supervising experience
Senior Technical Product Manager- ServiceNow
TELUS —Calgary, AB
- $86,000–$136,000 a year
- Full-time
- Bilingual
- DevOps
- English
14d
Director, Infrastructure
Neo Financial —Calgary, AB
- Full-time
- Azure
- Computer Science
- DevOps
- Paid time off
- Life insurance
Quick apply
Manager, Enterprise Applications
South Bow —Calgary, AB
- Full-time
- Computer Science
- ERP systems
- Bachelor's
3d
Senior Manager, Finance Transformation
Deloitte —Calgary, AB
- $105,000–$234,000 a year
- Hybrid work
- Bilingual
- Oracle
- Sales
Senior Product Manager – Professional Standards
Versaterm —Calgary, AB
- Remote
- Writing skills
- Engineering
- Presentation skills
Quick apply
Manager, People Services Operations
Wolf Midstream —Calgary, AB
- Full-time
- Human resources
- Budgeting
- Business
- Flextime
Quick apply
9d
Manager, Infrastructure Strategy
KPMG —Calgary, AB
- Full-time
- Microsoft Excel
- Bachelor's
- Recruiting
Senior Project Manager and Business Development Specialist
Stantec —Calgary, AB
- Temporary
- Heavy lifting
- PMP
- Engineering
- Wellness program
- Employee stock purchase plan
Capture Management Director
AECOM —Calgary, AB
- $175,000–$250,000 a year
- Full-time
- Remote
- Sales
- Business development
- Bachelor's
- Employee stock purchase plan
- Dental care
Project Manager II, Consulting
Worley —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Transformation Program Delivery
AltaLink —Calgary, AB
- Full-time
- Hybrid work
- Oracle
- Computer Science
- PMP
- Designated paid holidays
- Dental care
Quick apply
1d
Business Development Manager
TC Energy —Calgary, AB
- Full-time
- Hybrid work
- Engineering
- Finance
- Business development

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Gestionnaire des Services d'Implémentation

MSP OPERATIONAL CORP
Calgary, AB

Quick apply

Job details

$110,000–$130,000 a year

Qualifications

Microsoft Windows Server
Class 5 Licence
Azure
Customer service
Post-secondary education
Microsoft Office
SQL
DHCP
Project management
DNS
Recruiting
Business
Leadership
Communication skills

Full job description

About the Role

The Manager, Implementation Services is responsible for leading the Implementation Services team and overseeing the successful planning, execution, and delivery of customer projects. This role ensures projects are completed on time, within budget, and in alignment with customer expectations while maintaining exceptional service quality throughout the engagement lifecycle.

The Manager, Implementation Services provides leadership, mentorship, and performance management for team members, fosters a culture of accountability and continuous improvement, and serves as a key point of coordination between customers, internal departments, vendors, and strategic partners. This position is accountable for project governance, resource planning, operational efficiency, customer satisfaction, and achievement of departmental service delivery objectives and key performance indicators.

The Manager, Implementation Services combines strong leadership, project management, and customer relationship skills with a commitment to employee development, process excellence, and continuous professional growth.

What You’ll Do

Team Leadership & Development: Lead, mentor, and support members of the
Implementation Services Team by providing coaching, performance feedback, professional development opportunities, and support for recruitment, onboarding, retention, and employee engagement initiatives.
Project Delivery & Lifecycle Management: Oversee the successful delivery of implementation projects by managing project schedules, budgets, resources, timelines, work plans, and deliverables throughout the project lifecycle.
Project Governance, Risk & Quality Management: Establish and maintain project delivery standards including kickoff, planning, risk management, change control, quality assurance, customer acceptance, project closure, and lessons learned processes.
Financial Performance & Resource Capacity: Monitor project profitability, labour utilization, budget variance, resource capacity, and project pipeline demand to ensure efficient delivery and sustainable departmental performance.
Customer Experience & Communication: Maintain a superior customer experience through regular project status updates, customer-facing meetings, proactive communication, and timely resolution of customer concerns and complaints.
Operational & Service Management: Monitor project-related tickets, tasks, and team activities to ensure timely responses, accurate documentation, effective change management, and adherence to service delivery standards and KPIs.
Stakeholder, Vendor & Partner Coordination: Collaborate with internal departments, procurement teams, vendors, and external partners to ensure accurate order processing, product delivery, and successful execution of project-related services.
Administrative & Financial Oversight: Review and approve staff time entries, convert Implementation Services sales orders, prepare monthly service invoices, maintain project records, and ensure projects remain within approved budgets and timelines.
Cross-Functional Collaboration: Ensure effective communication and knowledge transfer between Implementation Services and other departments, including Support and Managed Services, regarding project activities that impact customer environments.
Continuous Improvement & Professional Development: Support departmental performance, employee engagement goals, process improvement initiatives, and ongoing professional development for both self and team members.

Key Performance Indicators

The Manager, Implementation Services will be accountable for achieving departmental performance targets that support customer satisfaction, operational discipline, project profitability, and predictable delivery outcomes. Key performance indicators may include, but are not limited to:

Project Gross Margin: Maintain project profitability by managing labour costs, scope control, budget variance, rework, write-offs, and change order discipline in alignment with approved margin targets.
Team Utilization: Monitor and manage billable utilization across project delivery resources to ensure productive capacity, appropriate workload balance, and efficient use of technical staff.
Milestone Adherence: Ensure project milestones, deliverables, and customer commitments are met according to approved schedules, with proactive escalation and recovery planning when risks arise.
Project Delivery Forecast: Maintain an accurate forward-looking view of project timelines, resource demand, backlog, delivery capacity, and expected revenue recognition to support operational and financial planning.
Customer Service: Deliver a consistent, professional customer experience through clear communication, timely issue resolution, expectation management, project satisfaction feedback, and effective handoff to Support or Managed Services.

What You Bring

Leadership experience with a proven ability to mentor, coach, and manage team performance.
Experience delivering or supporting technical projects in a customer-facing environment.
Strong communication skills with the ability to engage and manage customer expectations.
Experience using ticketing or service management systems.
Proficiency with Microsoft Office and strong troubleshooting/problem-solving skills.
Valid Class 5 Driver’s License with access to a vehicle.
Ability to participate in an on-call rotation.
Familiarity with Microsoft technologies (e.g., Azure, Windows Server, Exchange, SQL, Teams) and core infrastructure concepts (networking, security, DNS/DHCP).
Exposure to virtualization, endpoint management, backup systems, and identity services.
Experience in recruiting, resource planning, and performance management.
Post-secondary education in IT, Business, or a related field.

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Quick apply

Refine Your Search

it infrastructure manager jobs in calgary, ab

Gestionnaire des Services d'Implémentation

Business Development Manager

Data Center/Infrastructure Project Manager

IT Implementation & Quality Manager - Corporate Services

IT Director Assistant

Senior Manager, Change Management Office, PMO

Support Specialist

Manager/Senior Manager - Infrastructure Capital Projects & Sustainability

Senior Technical Product Manager- ServiceNow

Director, Infrastructure

Manager, Enterprise Applications

Senior Manager, Finance Transformation

Senior Product Manager – Professional Standards

Manager, People Services Operations

Manager, Infrastructure Strategy

Senior Project Manager and Business Development Specialist

Capture Management Director

Project Manager II, Consulting

Manager, Transformation Program Delivery

Business Development Manager

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