Calgary, Ab Support & client services occupations Jobs – 8 Openings This Week

Assistant Manager - South Region
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Assistant Manager - South Region

MNA -
Calgary, AB

Quick apply

Job details

Full-time

Qualifications

Post-secondary education
Microsoft Office
Budgeting
Business
Leadership
Communication skills
Time management

Full job description

Assistant Manager – South Region, Calgary, AB

Location: Calgary, AB

Closing Date: Until Suitable Candidate Found

Position Status: One(1) Full Time (40 hours/week), One Year Contract (with possibility of extension)

The Opportunity

The Otipemisiwak Métis Government is recruiting for an Assistant Manager – South Region for the Education, Training and Research department in Calgary. Reporting to the Regional Manager, the successful candidate will be responsible for assisting the Regional Manager with the coordination and management of Métis Employment Services, the initial orientation and on-going support and mentorship of Métis staff. They will also assist the Regional Manager in reviewing quality assurance of client and financial databases. The Assistant Manager will also assist the Regional Manager to meet strategic goals, objectives, and targets derived from the Education, Training and Research department and Annual Operational Plan. The successful candidate will be a self-motivated individual with excellent interpersonal skills and proven leadership experience.

Key Responsibilities:

Assist the Regional Manager in implementing regional work plans for the fiscal year which aligns with and supports the organizations strategic goals.
Assist with hiring, providing orientation, and the development of Métis staff.
Assist with mentoring, coaching staff and providing on-going staff evaluation.
Ensure Métis Training and Employment (MTE) services are provided to clients in a positive and effective manner in collaboration with the Regional Manager
Provide quality assurance on training requests and assessments by providing feedback to Advisors on issues identified on MTE/PSE (Post Secondary Education) file assessments.
Input client financial information into Financial Data Manager (FDM).
Ensure procedures are followed as per the MTE procedure manual and Indigenous skills and employment training program (ISETP) contribution agreement.
Ensure data is correct, create required amendments, prepare letters to institutions, proponents and clients.
Reviewing financial commitments and payments to ensure all commitments are paid out or cancelled at the end of each quarter.
Ensuring each client FDM file is closed upon completion of the client training.
Assisting the regional manager in checking KETO errors and data integrity issues.
Collaborate with the regional team to determine what labour market projects should be implemented.
Assist in providing client services, client assessment and case management where there is a gap in service delivery.
Collaborate with the regional team to complete a monthly report consisting of MTE/PSE activities, roll up of client tracking, statistics related to targets, projects activity, updated local Labour Market Information (LMI), and community relationships and employer partnerships developed.
In the absence of the regional manager, assume their responsibilities and other duties as directed by the Associate Director – Client Services.
Travel as required.
Other duties as required or assigned.

Skills and Competencies:

Strong understanding of labour market occupations, trends, short and long-term economic and employment outlook.
Knowledge of employment counselling methods and of the dynamics involved in dealing with clients who present multiple barriers to employment.
Ability to maintain strict confidentiality.
Strong verbal and written communication skills with the ability to write and prepare clear, concise documents such as contracts, proposals, reports, and other correspondence.
Proficiency in managing financial data and developing and managing work plans.
Strong organizational and time management skills.
Strong management ability including problem solving, planning, coordinating, organization, and time-management skills.
Ability to thrive in a dynamic environment and be adaptable and flexible to changing priorities.
Strong interpersonal skills and a proven track record of building collaborative partnerships with a variety of internal and external shareholders.
Strong cultural and political sensitivity and awareness.
Strong sense of ethics and the ability to handle sensitive and private information with tact and discretion.
Demonstrated ability to lead and retain teams, including coaching, mentoring, and supporting staff in a collaborative and accountable work environment.
Demonstrated proficiency in the use of commonly used office software packages such as Microsoft Suite and Google Workspace.

Qualifications:

Post-secondary education in Business, Management, Social Sciences, or related field.
Minimum 5 year’s experience in a similar role, with a minimum 3 year’s experience leading a team of direct reports.
Experience of the operations of employment service delivery.
Experience in budgeting, financial forecasting, and reporting.
Knowledge of Métis culture and barriers to sustainable employment, and of challenges and socio and economic factors facing indigenous individuals, particularly Métis.
Experience working within an Indigenous or non-profit organization is a strong asset.

Other Requirements:

Ability to work a regular schedule of 8:30am-4:30pm Monday to Friday.
Ability to work evenings and weekends, as required.
Ability to travel throughout Alberta, as required.
Reliable transportation to and from the office.
Submission of a clear Police Information Check.

What We Offer

The opportunity to work for the Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.
An opportunity to learn about Métis culture, history, and art.
Meaningful work in a fun and supportive work environment.
Training and professional development opportunities.
A comprehensive benefit package.
Generous time off policies.

Apply online today at http://albertametis.com/careers/

Métis applicants are encouraged to apply.

The Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.

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support & client services occupations jobs in calgary, ab

Assistant Manager - South Region

Make Ready Technician - Residential

HR Manager

Occupational Therapist I

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