Canada Implementation lead Jobs – 11663 Openings This Week

Contact Center AI Platform-Tech Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- CRM software
- Computer Science
- DevOps
- Tuition reimbursement
- Paid time off
AI Engineering Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
- Tuition reimbursement
- Paid time off
Manager of Planning
Town of Huntsville —Huntsville, ON
- $112,639.80–$124,178.60 an hour
- Full-time
- Supervising experience
- Bachelor's
- Team management
- Dental care
- Tuition reimbursement
Quick apply
Senior Accountant
Listuguj Mi'gmaq Government —Listuguj, QC
- $78,380.00–$120,057.07 a year
- Full-time
- Microsoft Excel
- Finance
- Project management
- Dental care
- Vision care
Quick apply
Directeur d'Ingénierie / Director of Engineering
BellatRx —Pointe-Claire, QC
- Full-time
- Engineering
- English
- Bachelor's
Quick apply
Manager, Environmental
Cadillac Mines Corporation —Virginiatown, ON
- $135,000–$165,000 a year
- Full-time
- Computer science
- Engineering
- English
Quick apply
Manager Accounting Policy
CPKC —Calgary, AB
- Full-time
- Research
- Travel
- Accounting
Mental Wellness Clinical Lead
Tŝilhqot’in National Government —Williams Lake, BC
- $50–$60 an hour
- Overtime
- Master's degree
- Team management
- Travel
Quick apply
Community Classroom Lead Instructor
Pivot Point Family Growth Centre Inc. —Vernon, BC
- $25–$29 an hour
- Full-time
- Microsoft Office
- Master's degree
- Experience working with children
- Dental care
- Paid time off
Quick apply
Exploration Geologist
Gold Candle Ltd. —Virginiatown, ON
- $80,000–$110,000 a year
- Full-time
- Bilingual
- Engineering
- English
Quick apply
Corporate Accounting Manager
Morgan Construction & Environmental Ltd. —Edmonton, AB
- Full-time
- ERP systems
- Research
- Continuous improvement
- Dental care
- Life insurance
Manager, Safety and Security
Armstrong Collective —Kamloops, BC
- $94,000–$114,000 a year
- On call
- Supervising experience
- First Aid Certification
- Continuous improvement
- Disability insurance
- Dental care
Employee Experience Manager
Definity Financial Corporation —Toronto, ON
- $88,000–$138,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Presentation skills
- Tuition reimbursement
- Paid time off
Directeur(trice) qualité
Barry Callebaut Nord Cacao —Saint-Hyacinthe, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Paid time off
Quick apply
HR Assistant
Terrace and District Community Services Society —Terrace, BC
- $52,780–$58,240 a year
- Overtime
- Data analysis skills
- Bachelor's
- Continuous improvement
- Dental care
- Paid time off
Quick apply
Director, Environment and Permitting
Cadillac Mines Corporation —Virginiatown, ON
- Full-time
- Hybrid work
- Computer science
- Engineering
- English
Quick apply
Director of Clinical Services
Connexus Community Resources —Vanderhoof, BC
- $96,073–$114,415 a year
- Immediate opening
- Master's degree
- Supervising experience
- Psychology
- Disability insurance
- Relocation assistance
Quick apply
Director, Validation
Applied Pharmaceutical Innovation —Edmonton, AB
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Paid time off
- Work from home
Senior Portfolio Manager
Alitis Investment Counsel —Victoria, BC
- $150,000–$200,000 a year
- Full-time
- Research
- Mentoring
- In-person
- Profit sharing
- Wellness program
Quick apply
Executive Director
NWT & Nunavut Construction Association —Yellowknife, NT
- Full-time
- Research
- Business development
- Budgeting
- Dental care
Quick apply

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Contact Center AI Platform-Tech Lead

Definity Financial Corporation -
Toronto, ON

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Job details

Full-time
$108,700–$158,700 a year

Qualifications

CRM software
CI/CD
Defect resolution root cause analysis
Node.js
Computer Science
RESTful API
Team leadership
DevOps
Information Systems
Google Cloud Platform
Java
Master's degree
Event-driven architecture
Bachelor's
Continuous improvement
Mentoring
Root cause analysis
Business requirements
Solution architecture
SaaS
AI
Cross-functional collaboration
Python
Cross-functional communication

Full job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

The Contact Center AI (CCAI) Platform Technical Lead is a senior hands-on technology leader responsible for defining the strategy, architecture, and delivery of AI-powered customer experience solutions across Definity’s contact centre ecosystem. This role provides technical leadership and oversight for a multidisciplinary team developing scalable, secure, and resilient AI solutions that support key business areas, including Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. Working closely with business stakeholders, architects, engineers, and vendors, the Technical Lead ensures platform capabilities align with business objectives while driving innovation through generative AI, automation, analytics, and conversational technologies. Building on Definity’s industry-leading success in Contact Center AI and its adoption of Google’s Gemini Enterprise for Customer Experience (GECX), this role will evaluate emerging technologies, lead proof-of-concept initiatives, and help shape the future of customer, broker, and employee engagement through cloud-native, omnichannel AI solutions.

This is an exciting opportunity to lead one of Definity's most strategic AI platforms and help shape the next generation of customer experience through the power of generative AI and intelligent automation.

What to Expect

Lead the design, implementation, and support of AI-powered voice, chat, and digital contact center solutions.
Architect and integrate Generative AI capabilities to drive automation, operational efficiency, and enhanced customer experiences.
Develop technical designs, documentation, and enterprise-grade SaaS/CCaaS solutions, including routing, scripting, recording, and CRM integrations.
Serve as the technical lead, translating business requirements into scalable, secure, and resilient solutions.
Partner with AI, data engineering, and cross-functional teams to deliver real-time integrations and event-driven architectures.
Drive innovation through proof-of-concept initiatives, technology evaluations, and continuous improvement of the Contact Center AI platform.
Provide technical leadership, mentorship, and subject matter expertise while promoting engineering best practices across teams.

What you Bring

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
7+ years of experience designing and delivering enterprise-scale customer experience, digital engagement, or contact center solutions.
2+ years of experience developing and implementing AI-powered solutions, including conversational AI, generative AI, and intelligent automation.
Strong experience with cloud-based platforms, enterprise integrations, APIs, CRM systems, and omnichannel customer engagement solutions.
Proven ability to translate business requirements into scalable, secure, and supportable technology solutions while providing technical leadership and mentorship.
Experience with CCaaS platforms (e.g., Google CCAI/GECX, Five9, Genesys, Amazon Connect, NICE), contact center operations, and customer journey optimization.
Hands-on expertise with Google Cloud Platform, Generative AI technologies, modern programming languages (Java, Python, Node.js), and cloud-native architectures.

Salary Range : $108,700-$158,700

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Apply Now

Refine Your Search

implementation lead jobs in canada

Contact Center AI Platform-Tech Lead

AI Engineering Lead

Manager of Planning

Senior Accountant

Directeur d'Ingénierie / Director of Engineering

Manager, Environmental

Manager Accounting Policy

Mental Wellness Clinical Lead

Community Classroom Lead Instructor

Exploration Geologist

Corporate Accounting Manager

Manager, Safety and Security

Employee Experience Manager

Directeur(trice) qualité

HR Assistant

Director, Environment and Permitting

Director of Clinical Services

Director, Validation

Senior Portfolio Manager

Executive Director

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