Canada Job description manager Jobs – 16102 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Guest Services Manager - Marriott Fallsview
Canadian Niagara Hotels —Niagara Falls, ON
- $46,000–$50,000 an hour
- Weekends as needed
- Hotel
- No university degree
- Organizational skills
- Dental care
Quick apply
14d
Pharmacist Manager
Guardian Pharmacy- Management —Surrey, BC
- $60–$70 an hour
- Weekends as needed
- Customer service
- English
- Organizational skills
- Store discount
- Dental care
Quick apply
Millwright
Pacific National Exhibition —Vancouver, BC
- $47.50 an hour
- Weekends as needed
- Mechanic experience
- High school diploma or GED
- First Aid Certification
HVAC Product Manager
Hisense Canada —Mississauga, ON
- Full-time
- English
- Product management
- HVAC
- Disability insurance
- Dental care
Quick apply
DZ Route Delivery Driver
Linde —Dryden, ON
- $69,000 a year
- Full-time
- Driving
- Mechanical knowledge
Housing Manager
Chippewas of Nawash Unceded First Nation —Neyaashiinigmiing, ON
- $33.30–$41.40 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
- Disability insurance
- Dental care
Quick apply
1d
Senior Project Manager/Estimator - Commercial Renovation
Prostar Contracting —Burnaby, BC
- $120,000–$200,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Mileage reimbursement
Quick apply
Group Sales + Events Manager
Wild Blue Restaurant & Bar —Whistler, BC
- $65,000–$75,000 a year
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Store discount
- Disability insurance
Quick apply
Lead Carpenter
ServiceMaster Restore Grey Bruce —Owen Sound, ON
- $25–$30 an hour
- Immediate opening
- Carpentry
- First Aid Certification
- Power tools
- Dental care
- Vision care
Quick apply
Automotive Service Advisor
Woodstock NB Toyota —Hartford, NB
- $17–$20 an hour
- Full-time
- Heavy lifting
- Customer service
- High school diploma or GED
- Store discount
- Disability insurance
Quick apply
Pharmacy Manager
Parkridge Ida Pharmacy —Enderby, BC
- From $65 an hour
- Full-time
- Medication administration
- Doctoral degree
- Customer service
- Store discount
- Disability insurance
Quick apply
7d
Chief Mine Engineer
HR Project Partners —Grand Falls-Windsor, NL
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
Torch Cutter
Dartmouth Metals Ltd —Dartmouth, NS
- $23 an hour
- Full-time
- Forklift
- High school diploma or GED
- In-person
- Disability insurance
- Dental care
Quick apply
20h
Project Manager - Marine Sector
DF Barnes Fabrication —Lévis, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
7d
Insurance Account Manager, Personal Lines (In-Person Service)
NFP Corp —Timmins, ON
- $40,408.43–$77,433.57 a year
- Full-time
- Bilingual
- English
- Presentation skills
Quick apply
Inventory Supervisor
AMIX Group —Port Alberni, BC
- From $70,000 a year
- Full-time
- Inventory control
- Inventory management
- ERP systems
- Wellness program
- Disability insurance
Quick apply
Pharmacist Manager
Guardian Pharmacy Ltd. —New Westminster, BC
- $60–$70 an hour
- Weekends as needed
- Medication administration
- Customer service
- Writing skills
- Store discount
- Dental care
Quick apply
Insurance Account Manager, Personal Lines
NFP Corp —Greater Sudbury, ON
- $55,000–$70,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
- Wellness program
- Disability insurance
Quick apply
Occupational Therapist II
Assisted Living Alberta —Barrhead, AB
- $44.93–$59.68 an hour
- Part-time
- Master's degree
- Bachelor's
- In-person
- Disability insurance
- Dental care

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

job description manager jobs in canada

Manager, Service Desk

Guest Services Manager - Marriott Fallsview

Pharmacist Manager

Millwright

HVAC Product Manager

DZ Route Delivery Driver

Housing Manager

Senior Project Manager/Estimator - Commercial Renovation

Group Sales + Events Manager

Lead Carpenter

Automotive Service Advisor

Pharmacy Manager

Chief Mine Engineer

Torch Cutter

Project Manager - Marine Sector

Insurance Account Manager, Personal Lines (In-Person Service)

Inventory Supervisor

Pharmacist Manager

Insurance Account Manager, Personal Lines

Occupational Therapist II

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