Canada Technical support Jobs – 1813 Openings This Week

HVAC Technical Support / Warranty Representative
Airia Brands Inc. —London, ON
- $55,000–$62,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Schematics
- Profit sharing
- Dental care
Quick apply
HVAC Technical Support Specialist
Hughes Recruitment Inc. —Saskatoon, SK
- Full-time
- CRM software
- Microsoft Office
- Business development
- Mileage reimbursement
- Disability insurance
Quick apply
Technology Support Analyst
Niagara Region —Thorold, ON
- $35.04–$37.07 an hour
- Overtime
- Hybrid work
- Computer Science
- Windows
- Presentation skills
- Employee assistance program
13d
Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- From $155,000 a year
- Full-time
- Sales
- DevOps
- Engineering
- Disability insurance
- Dental care
Quick apply
IT Specialist L3
MSP OPERATIONAL CORP —Kingston, ON
- $45–$70 an hour
- Temporary
- Computer science
- Azure
- Microsoft Outlook
Quick apply
Aerospace Engineer – Aviation Customer & Technical Support
APS Aerospace Corp. —Gloucester, ON
- $65,000–$80,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Conseiller(ère) diagnostique véhicule & support technique
LION —Saint-Jérôme, QC
- $65,000–$80,000 a year
- Full-time
- Bilingual
- Schematics
- English
- Disability insurance
- Dental care
Quick apply
Spécialiste en procédé du bois
Comact —Mirabel, QC
- Full-time
- CRM software
- Maintenance
- English
- Disability insurance
- Dental care
Quick apply
Bilingual Automotive Fixed Ops Software Trainer
PBS Systems —Calgary, AB
- Full-time
- Microsoft Outlook
- Public speaking
- English
- Dental care
- Paid time off
IT validation spécialist
Neopharm Labs —Blainville, QC
- Computer Science
- Engineering
- English
- Employee assistance program
- Flexible schedule
Quick apply
Customer Service / Technical Support Rep (On-Site)
Concentrix —Dartmouth, NS
- $19 an hour
- Immediate opening
- English
- High school diploma or GED
- In-person
- Dental care
- Paid time off
Bilingual Vehicle Equipment Technical Support Expert
Adapt Solutions —Saint-lambert-de-lauzon, QC
- $25–$30 an hour
- Full-time
- Computer science
- Mechanic experience
- English
- Disability insurance
- Paid time off
Quick apply
9d
Technical Support Specialist (Electronic Security Systems)
Alarme Sentinelle / Sentinel Alarm —Dorval, QC
- $40,000–$70,000 a year
- Full-time
- Computer science
- English
- Organizational skills
- Dental care
- Paid time off
Quick apply
9d
Technical Support Technician
EASYKLEEN PRESSURE SYSTEMS —Sussex Corner, NB
- Full-time
- Heavy lifting
- Schematics
- Microsoft Office
- Dental care
- Vision care
Quick apply
Customer Support Specialist
FDM4 International Inc —North Bay, ON
- $40,000–$55,000 a year
- Full-time
- Windows
- Computer networking
- Computer skills
- Dental care
- Life insurance
Quick apply
Technology & Systems Support Coordinator – Nunavut 6 Six Months term
Eskimo Point Lumber Supply —Winnipeg, MB
- $80,000–$90,000 a year
- Temporary
- Maintenance
- English
- Travel
- Relocation assistance
- Dental care
Quick apply
Bilingual Customer Service Representative - Technical
Moneris Solutions —Lower Sackville, NS
- $36,200–$45,000 a year
- Weekends as needed
- Hybrid work
- English
- POS
- In-person
- Profit sharing
- Paid time off
Lead, support applicatif
Belron Canada —Quebec Province
- Full-time
- ERP systems
- English
- Continuous improvement
Technicien Roadtech/Roadtech Technician
PandaPay —Montréal, QC
- $60,000 a year
- 8 hour shift
- Sales
- English
- Computer skills
- Mileage reimbursement
- Commuter benefits
Quick apply
Agent Bilingue support technique Centre d'appel (De nuit)
Groupe Marketing International —Laval, QC
- $19 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Microsoft Office
- Flexible schedule

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HVAC Technical Support / Warranty Representative

Airia Brands Inc.
London, ON

Quick apply

Job details

Full-time
$55,000–$62,000 a year

Qualifications

Quality control corrective actions
CRM software
Microsoft Outlook
Defect resolution root cause analysis
Schematics
Case file maintenance
Customer service
Warranty claims processing
Continuous improvement
Task prioritization
Decision making
Client services
HVAC
Customer service orientation
Customer support
Root cause analysis
Cross-functional collaboration
Escalation handling
Communication skills
Cross-functional communication
Time management
Help desk

Full job description

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Zehnder Ventilation North America

Zehnder Group is a global leader in Indoor Climate Solutions. Our mission is to deliver premium-quality, energy-efficient ventilation systems that elevate comfort and health in homes. Zehnder’s Ventilation business group in North America comprises of two brands – Zehnder and Lifebreath, that are both leaders in their respective residential market segments.

HVAC Technical Support / Warranty Representative

The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This role is responsible for troubleshooting product-related issues, delivering accurate technical guidance, resolving customer concerns in a timely manner, and ensuring an exceptional customer support experience while supporting company quality and service objectives.

Essential Duties and Responsibilities:

Assess, diagnose, and provide technical support and troubleshooting assistance for Lifebreath HRV, ERV, IAQ, and ventilation products to Contractors, Territory Managers and Wholesalers.
Respond to technical inquiries received via phone, email, and other communication channels, providing timely and accurate solutions while documenting, maintaining, and updating records of interactions with Contractors, Territory Managers, and Wholesalers.
Follow up on open technical support cases where applicable and conduct scheduled callbacks to ensure timely issue resolution and customer satisfaction.
Interpret diagrams, installation manuals, product specifications, and control schematics to assist with product installation, operation, and service-related issues.
Escalate and collaborate with Engineering and Quality Assurance to analyze product performance trends, identify recurring issues, determine root causes, and recommend corrective actions for continuous improvement.
Support Engineering, Customer Care and Marketing teams by reviewing and providing input on product literature, specifications, installation manuals, price lists, and website content to ensure accuracy and currency.
Stay current on market conditions, industry trends, product developments, building code changes, and HVAC and indoor air quality technologies.
Receive, review, and process warranty claims and Return Merchandise Authorization (RMA) requests in accordance with company policies, procedures and warranty eligibility.
Identify and investigate product failures, recurring issues, and performance trends, collaborating with Engineering, Manufacturing, and Quality Assurance to determine root causes and implement corrective actions.
Manage warranty claims, inspections, returns, and shipments, providing timely communication of return procedures, warranty determinations, claim status updates, and applicable credits to Wholesalers and Territory Managers.
Communicate professionally with contractors, wholesalers, Territory Managers, and internal stakeholders to provide timely and accurate resolution of warranty claims while supporting customer satisfaction.
Build and maintain professional working relationships with Contractors, Territory Managers, Wholesalers and cross-functional departments.
Communicate technical support and warranty concerns, emerging trends, escalations, and customer-impacting issues to the Inside Sales and Customer Care Manager, ensuring appropriate awareness and resolution.
Support the development and continuous improvement of Technical Support and Warranty procedures, driving process efficiencies, reducing warranty claims, enhancing customer satisfaction, and maintaining compliance with ISO standards and company policies.
Demonstrate strong verbal and written communication skills in a moderate to fast-paced customer service environment.
Maintain excellent organizational and time management skills while managing multiple priorities and meeting established service levels.
Maintain proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business and internet-based platforms required to perform job duties effectively.
Travel occasionally to customer and contractor sites to support field troubleshooting, product investigations, training activities, and resolution of complex technical issues.
All other duties as assigned by the Manager.

Qualifications, Skills & Experience

Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Strong customer service skills with the ability to provide professional, courteous, and effective support to contractors, wholesalers, Territory Managers, and internal stakeholders.
Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to work independently with minimal supervision while effectively managing multiple priorities and responsibilities.
Working knowledge of Lifebreath products, their applications, installation requirements, operating principles, warranty and limitations.
Ability to develop a thorough understanding of company pricing structures, product offerings, policies, and procedures through training and experience.
Strong aptitude for learning and applying technical knowledge related to ventilation systems, controls, troubleshooting, installation, and product operation.
Strong attention to detail and ability to review and interpret technical documentation, specifications, installation manuals, engineering drawings, and product literature.
Customer-focused mindset with a commitment to understanding customer needs and maintaining positive, productive business relationships.
Strong organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and ensure work is completed efficiently and accurately.
Demonstrated problem-solving and decision-making abilities, including the capacity to evaluate situations, identify root causes, and recommend appropriate solutions.
Ability to exercise sound judgment, professionalism, discretion, and tact when dealing with challenging situations, customer complaints, and escalated technical issues.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business software systems.
Experience with ERP, CRM, case management, or warranty tracking systems is considered an asset.
Commitment to continuous learning, professional development, and staying current with industry trends, building codes, and technological advancements.

Why Join?

· Being part of a multinational market leader.

· Annual base salary starting at a minimum of $55,000.

· Comprehensive benefits package

· We take great pride in our first-class team and open-door approach at all levels.

· Growing company.

· Focus on continuous innovation.

Join us if you’re passionate about delivering top-tier HVAC support through your mechanical expertise! We value proactive problem-solving skills and a commitment to service that keeps our customers comfortable and confident in their systems.

Pay: $55,000.00-$62,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
RRSP match
Tuition reimbursement
Vision care

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in canada

HVAC Technical Support / Warranty Representative

HVAC Technical Support Specialist

Technology Support Analyst

Senior Manager, AWS Technical Support

IT Specialist L3

Aerospace Engineer – Aviation Customer & Technical Support

Conseiller(ère) diagnostique véhicule & support technique

Spécialiste en procédé du bois

Bilingual Automotive Fixed Ops Software Trainer

IT validation spécialist

Customer Service / Technical Support Rep (On-Site)

Bilingual Vehicle Equipment Technical Support Expert

Technical Support Specialist (Electronic Security Systems)

Technical Support Technician

Customer Support Specialist

Technology & Systems Support Coordinator – Nunavut 6 Six Months term

Bilingual Customer Service Representative - Technical

Lead, support applicatif

Technicien Roadtech/Roadtech Technician

Agent Bilingue support technique Centre d'appel (De nuit)

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