Adoptions Counsellor
Edmonton Humane Society —Edmonton, AB
- $17.84–$23.18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Surgery Animal Care Attendant
Boreal Veterinary Centre —Edmonton, AB
- Full-time
- High school diploma or GED
- Medical terminology
- Communication skills
- Dental care
- Employee assistance program
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PetSmart —Edmonton, AB
- $15–$28 an hour
- Part-time
- Communication skills
- Tuition reimbursement
- Paid time off
Animal Care Attendant Level 2
Edmonton Humane Society —Edmonton, AB
- $16.44–$17.50 an hour
- Weekends as needed
- High school diploma or GED
- Dental care
Quick apply
3d
Client Care Representative
Boreal Veterinary Centre —Edmonton, AB
- Full-time
- English
- High school diploma or GED
- Communication skills
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LASIK MD —Edmonton, AB
- Part-time
- EMR systems
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CanBiocin Inc. —Edmonton, AB
- $45,000–$48,000 a year
- Full-time
- Laboratory experience
- Bachelor's
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5d
Dog Daycare Attendant
Pet Paradise —Edmonton, AB
- From $16 an hour
- 8 hour shift
- Management
- Heavy lifting
- Customer service
- Store discount
- Flexible schedule
Quick apply
Animal Care Attendant
A&S Kennel Services —Ardrossan, AB
- From $15 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
Dog Daycare Attendant
The Second Pup —Edmonton, AB
- From $16 an hour
- Part-time
- Management
- Heavy lifting
- Customer service
- Store discount
- Dental care
Quick apply
Veterinary Receptionist
Edmonton West Animal Hospital —Edmonton, AB
- $16–$18 an hour
- Weekends as needed
- Microsoft Word
- Customer service
- English
- Store discount
- Dental care
Quick apply
9d
Case Worker
Cencora —Edmonton, AB
- $44,300–$68,090 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
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Marine Life Animal Care Attendant
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) —Edmonton, AB
- Part-time
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Quick apply
5d
Dog Daycare Attendant
Fantasia Doggie Daycare —Edmonton, AB
- From $15 an hour
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- Heavy lifting
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- Flexible schedule
Quick apply
Veterinary Technologist Assistant (TA) – Internal Medicine
Pulse Veterinary Specialists & Emergency —Sherwood Park, AB
- Full-time
- Customer service
- Communication skills
- Time management
- Dental care
- Paid time off
Quick apply
1d
Retail Sales Associate Full Time
PetSmart —Edmonton, AB
- $15–$28 an hour
- Weekends as needed
- Communication skills
- Tuition reimbursement
- Paid time off
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Alliance Ground International —Edmonton, AB
- Part-time
- Basic math
- High school diploma or GED
- Communication skills
- Dental care
- Employee assistance program
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Pharmacy Assistant
Cencora —Edmonton, AB
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
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Pet and House Sitter
FluffyMutts Pet & House Sitting —Fort Saskatchewan, AB
- From $50 a day
- Customer service
- Cooking
- English
- Flexible schedule
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6d
Client Service Representative (Veterinary Receptionist)
Pulse Veterinary Specialists & Emergency —Sherwood Park, AB
- Full-time
- Customer service
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- Communication skills
- Dental care
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Quick apply

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Adoptions Counsellor

Edmonton Humane Society -
Edmonton, AB

Quick apply

Job details

Full-time
$17.84–$23.18 an hour
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
High school diploma or GED
First Aid Certification
Communication skills

Full job description

Adoptions Counsellor

Full-Time Permanent

About Us

The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education, and accessible support services.

Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all.

The Role

An Adoptions Counsellor plays a vital role in fostering meaningful connections between people and pets by facilitating the adoption of cats, dogs, and small animals, ensuring each match leads to a happy and healthy bond. This position also includes educating adopters, maintaining accurate records, and delivering exceptional customer service, all while adhering to the organization’s commitment to humane animal treatment.

Key Roles & Responsibilities

Customer Service

Deliver excellent customer service, educating adopters on animal care needs and addressing inquiries.
Greet clients, assisting with walk-in inquiries.
Respond promptly to adoption-related phone calls and emails.

Adoptions

Capture photos and videos for animal adoption profiles.
Conduct meet-and-greet sessions with potential adopters and their pets.
Perform animal interviews for various species.
Process adoptions, donations, lottery ticket sales, and other transactions as needed.

Administrative

Maintain accurate adoption records in Shelter Buddy and Adopets.
Review and evaluate adoption applications.
Communicate information effectively with partnering departments using established protocols.
Monitor and report behavioral changes in animals.
Support additional duties as assigned.

Education & Requirements

High School Diploma or equivalent required.
First Aid certificate is an asset.
Minimum of six (6) months of experience in a reception and/or customer service role.
Proficient in Microsoft Word, Excel, Outlook and internet-based applications.

Skills & Abilities

As the ideal candidate, you are passionate about people, performance, and diversity within the context of animal welfare. You bring excellent verbal and written communication skills and thrive in a fast-paced environment while working both independently and as part of a team. You are confident and comfortable handling animals of all species and temperaments.

what we offer

Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You’ll be surrounded by passionate professionals who care deeply about what they do — for animals, for people, and for each other.

At EHS, we offer more than just a job — we offer meaningful work, growth opportunities, and a supportive environment where you can thrive.

Why You’ll Love Working Here

Meaningful work that makes a tangible impact in our community
Supportive leadership and a collaborative, inclusive culture
Opportunities for growth, learning, and professional development
A strong focus on employee well-being and work–life balance

Compensation & Benefits

The Adoptions Counsellor role is classified in Pay Band 2, with a pay range of $17.84– $23.18 per hour.

Hours of Work

Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities.
Flexibility may be required for evenings, weekends or special events.

OUR COMMITMENT TO INCLUSION & SAFETY

The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader.

We believe that a culture of belonging — where people’s unique backgrounds, experiences, and perspectives are valued and respected — strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society.

EHS is also a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.

Quick apply

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