Edmonton, Ab Assistant front office manager Jobs – 9 Openings This Week

Assistant Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Microsoft Office
- Hotel
- Team management
- Store discount
- Dental care
11d
Assistant Manager
Sentinel Storage —Edmonton, AB
- $17–$19 an hour
- Weekends as needed
- Sales
- English
- Microsoft Office
Quick apply
9d
Administrative Assistant - Remote Camp Operations Nunavut
Kitikmeot Camp Solutions —Edmonton, AB
- From $23.50 an hour
- Overtime
- Hospitality
- Heavy lifting
- Microsoft Office
- Dental care
Quick apply
Asst Front Desk Manager CAN
EDMONTON CY OPERATING LIMITED PARTNERSHI —Edmonton, AB
- $43,000–$45,000 a year
- Inventory management
- Hotel
- Supervising experience
- Disability insurance
- Dental care
Quick apply
11d
Office Manager
UrbanAge Homes —Edmonton, AB
- $55,000–$70,000 a year
- Full-time
- Research
- Microsoft Office
- QuickBooks
- Dental care
- Paid time off
Quick apply
12d
Front Desk Assistant Manager- Hotel
River Cree Resort & Casino —Enoch, AB
- Full-time
- Sales
- Inventory management
- English
7d
Cross Border Administrative Assistant
NUMIS Chartered Professional Accountants —Edmonton, AB
- $20–$23 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Organizational skills
- SharePoint
- Dental care
- Vision care
Quick apply
10d
Night Auditor
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) —Edmonton, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

Lead Dental Assistant
South Edmonton Dental and Implants —Edmonton, AB
Support front desk staff by handling patient inquiries, scheduling appointments. Knowledge of insurance processes and working as a dental receptionist when…
$28–$37 an hour
Quick apply
Assistant Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives. Employee travel program with discounts on room rates as well as…
11d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Manager
Access Storage —Don Mills, ON
Reliable transportation and a valid driver’s license are considered an asset. We provide a 6-week paid training program designed to set you up for long-term…
$17.75–$19.00 an hour
Quick apply
Receptionist
Community Development Council Durham —Ajax, ON
Understands social justice; all groups and individuals receive fair treatment and an equitable share of the benefits of society.
$43,000 a year
Quick apply
11d

Show more jobs in cities nearby

I want to receive the latest job alerts for assistant front office manager in edmonton, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assistant front office manager jobs near edmonton, ab

Assistant Guest Experience Manager - Based in Lake Louise

Fairmont Chateau Lake Louise -
Alberta

Apply Now

Job details

Permanent | Full-time
11 days ago

Qualifications

Resort experience
Hotel and accommodations experience
Operations management
Coaching
Microsoft Office
Hotel guest services experience
Team management
Decision making
Recruiting
Training & development
Guest services
OPERA
Leadership
Standard operating procedures (SOPs)
Guest issue resolution
Communication skills
Team coordination

Full job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest journey. This role is responsible for the day-to-day execution of guest experience standards, VIP arrivals, service recovery, colleague coaching, and operational coordination across departments. Through visible leadership and proactive decision-making, the Assistant Guest Experience Manager helps deliver seamless, personalized experiences aligned with Fairmont, Forbes and LQA standards.

Daily Operations
Lead the daily operation of Concierge and Suit VIP ensuring efficient execution of guest requests, transportation, dining reservations, activities, and special arrangements.
Conduct daily arrival reviews, prioritizing VIPs, ALL Elite Members, repeat guests, long stays, special occasions, and suite arrivals.
Coordinate with Front Office, Housekeeping, Fairmont Gold, Engineering, Culinary, and other departments to ensure rooms, amenities, and guest requests are delivered on time.
Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
Maintain a visible presence in the lobby and throughout the resort, supporting colleagues and engaging guests during peak periods.
Perform Manager on Duty responsibilities as assigned.

Guest Experience
Deliver personalized service by anticipating guest needs and creating memorable experiences throughout the stay.
Coordinate VIP amenities, celebrations, proposals, anniversaries, and special occasions.
Ensure guest preferences and profiles are accurately maintained within Opera Cloud, UR Venue platform and communicated to operational teams.
Resolve guest concerns promptly through effective service recovery while following established empowerment guidelines.
Support and promote the resort's "Make Special Happen" culture through meaningful guest interactions.
Partner with the Resort Adventure Centre and operational teams to enhance the guest journey.

Leadership & Team Development
Provide daily coaching, direction, and performance feedback to Concierge and Guest Relations colleagues.
Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives.
Conduct regular training focused on luxury service standards, destination knowledge, emotional intelligence, and guest recovery.
Ensure compliance with Fairmont Brand Standards, LQA, and departmental SOPs.
Monitor guest feedback through TrustYou, LQA, guest surveys, and internal reporting, implementing improvements where required.
Recognize colleague achievements and support Employee Engagement Survey (EES) initiatives.

Qualifications

Minimum three years of leadership experience within Concierge, Guest Relations, Front Office, or luxury hotel operations.
Previous luxury hotel or resort experience preferred.
Strong knowledge of concierge operations, guest recovery, and personalized luxury service.
Experience with Opera Cloud (or equivalent PMS), Microsoft Office, and guest engagement platforms.
Strong communication, organizational, and interpersonal skills.
Knowledge of Banff National Park and regional attractions is considered an asset.

Additional information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Work Location: In person

Apply Now

Refine Your Search

assistant front office manager jobs in edmonton, ab

Assistant Guest Experience Manager - Based in Lake Louise

Assistant Manager

Administrative Assistant - Remote Camp Operations Nunavut

Asst Front Desk Manager CAN

Office Manager

Front Desk Assistant Manager- Hotel

Cross Border Administrative Assistant

Night Auditor

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for assistant front office manager in edmonton, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected