Edmonton, Ab Remote client services analyst Jobs – 34 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Edmonton, AB
- $45,000 a year
- Full-time
- Remote
- Salesforce
- Mentoring
- Typing
Quick apply
1d
Analyst
Advanis —Edmonton, AB
- $50,000–$65,000 a year
- Immediate opening
- Hybrid work
- Bachelor's
- Business
- Communication skills
- Work from home
Wireline Services Analyst
Government of Alberta —Edmonton, AB
- $66,130–$99,178 a year
- Monday to Friday
- Remote
- Computer Science
- Customer service
- Research
Business/Data Analyst
Vantix Systems Inc —Edmonton, AB
- Contract
- Remote
- Writing skills
- SQL
- Bachelor's
Tier 1 Technical Analyst
Cadence Solutions Inc —Edmonton, AB
- $55,000–$70,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
11h
Senior Analyst, Pension Calculation Quality Assurance (100% remote)
Telus Health —Edmonton, AB
- $65,000–$85,000 a year
- Full-time
- Remote
- English
- Finance
- Bachelor's
2d
Senior Business Support Service Analyst
Government of Alberta —Edmonton, AB
- $76,613–$100,492 a year
- Remote
- Computer Science
- Microsoft Office
- Bachelor's
8d
Financial Analyst
University of Alberta —Edmonton, AB
- Full-time
- Computer literacy
- Microsoft Office
- Finance
Quick apply
1d
Senior Business Solutions Analyst, Student Information Systems
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Google Suite
- Computer Science
- Microsoft Office
Quick apply
3d
Prospect Research Analyst
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Google Suite
- Research
- Databases
Quick apply
14d
Senior Analyst
Advanis —Edmonton, AB
- $55,000–$75,000 a year
- Immediate opening
- Hybrid work
- Business development
- Bachelor's
- Mentoring
Functional Lead, Pension Calculation Implementation (remote)
Telus Health —Edmonton, AB
- $95,000–$125,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's
- Continuous improvement
2d
Senior Business Solutions Analyst - Human Resources Systems
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Google Suite
- Computer Science
- Microsoft Office
Quick apply
3d
Senior Business Solutions Analyst - Financial Management Systems
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Computer Science
- Maintenance
- Microsoft Office
Quick apply
3d
Field Service Consultant Edmonton
ESW IT Business Advisors —Edmonton, AB
- $33–$35 an hour
- Full-time
- Engineering
- Maintenance
- English
Quick apply
Accounting Manager/Senior Accountant
Dexcent Inc —Edmonton, AB
- Full-time
- Hybrid work
- ERP systems
- Finance
- Supervising experience
Quick apply
8d
Sharepoint Analyst
Vantix Systems Inc —Edmonton, AB
- Contract
- Remote
- Maintenance
- SharePoint
FRA - Forest Analyst
Silvacom Group —Edmonton, AB
- Full-time
- Master's degree
- Analysis skills
- Bachelor's
- Dental care
- Vision care
10d
Developer
Agriculture Financial Services Corporation —Edmonton, AB
- $79,859–$106,161 a year
- Full-time
- Computer Science
- Salesforce
- Engineering
- Dental care
- Vision care
Quick apply
1d
Storage Analyst - Senior
Recutify Inc. —Edmonton, AB
- Full-time
- Remote
- Azure
- DevOps
- Maintenance
Quick apply

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remote client services analyst jobs near edmonton, ab

Remote Client Services Analyst

QHR Technologies Inc -
Edmonton, AB

Quick apply

Job details

Full-time
$45,000 a year
1 day ago

Qualifications

Live chat
Computer operation
Salesforce Platform
Salesforce
Process improvement
Client services
Mentoring
Customer service orientation
Typing
Client interaction
Help desk

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

remote client services analyst jobs in edmonton, ab

Remote Client Services Analyst

Analyst

Wireline Services Analyst

Business/Data Analyst

Tier 1 Technical Analyst

Senior Analyst, Pension Calculation Quality Assurance (100% remote)

Senior Business Support Service Analyst

Financial Analyst

Senior Business Solutions Analyst, Student Information Systems

Prospect Research Analyst

Senior Analyst

Functional Lead, Pension Calculation Implementation (remote)

Senior Business Solutions Analyst - Human Resources Systems

Senior Business Solutions Analyst - Financial Management Systems

Field Service Consultant Edmonton

Accounting Manager/Senior Accountant

Sharepoint Analyst

FRA - Forest Analyst

Developer

Storage Analyst - Senior

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