Fort St. John, Bc Technical support representative Jobs – 6 Openings This Week

Customer Service Representative (Contract)
Element Materials Technology —Fort St. John, BC
- From $23 an hour
- Contract
- Microsoft Outlook
- ERP systems
- Laboratory experience
Quick apply
20h
Product Support Sales Representative
SMS Equipment Inc. —Fort St. John, BC
- $90,000–$108,000 a year
- Nights as needed
- CRM software
- Driving
- Travel
Quick apply
Customer Service Representative (Seasonal)
Element Materials Technology —Fort St. John, BC
- Seasonal
- Microsoft Outlook
- ERP systems
- Laboratory experience
7d
Driver/Inside Sales Representative
Messer Canada —Fort St. John, BC
- $51,418–$68,691 a year
- Day shift
- Microsoft Office
- High school diploma or GED
- No university degree
- Tuition reimbursement
- Paid time off
Quick apply

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Customer Service Representative (Contract)

Element Materials Technology -
Fort St. John, BC

Quick apply

Job details

Contract | Fixed term contract
From $23 an hour
20 hours ago

Qualifications

Record keeping
Accounts receivable
Customer communication
Sales support
Microsoft Outlook
ERP systems
Workplace safety policies
Client communication
Administrative support experience
Laboratory experience
Laboratory information management systems
Administrative experience
Shipping & receiving
Client services
Customer service orientation
Data entry
Customer support
Accounts receivable processing
Account management
Communication skills
Client interaction
Office experience

Full job description

Element has an opportunity for a Customer Service Representative (Seasonal) to join our growing team in Fort Saint John. This is a great opportunity to develop your career within a global Testing, Inspection & Certification (TIC) business. The Fort St. John facility is the only fully accredited testing laboratory in Northeast British Columbia, offering rapid turnaround times and serving clients with environmental, materials, soil, and water testing services.

Our Customer Experience team is a group of customer-focused professionals who are the voice of the customer within our laboratories. Each representative works with a dedicated list of customers to ensure we deliver excellent service from all our locations. Our highly engaged team collaborates across departments to ensure we meet deadlines and maintain accuracy on customer projects.

This 6 month contract/seasonal position focuses on administrative and operational support by coordinating invoicing, answering calls, managing shipping and receiving, and assisting with client communication and project documentation. Partnering with sales, operations, and finance groups, we offer a market-leading, customer-centric approach to doing business which makes Element stand out.

Responsibilities:

Take client calls and respond to requests, including but not limited to:
Reports by e-mail or fax
Invoice copies, account status, or billing inquiries
Sample testing status
Pricing and test availability
Bottle orders
General administrative questions related to services and shipments
Contact clients to resolve issues, including:
Missing or incomplete sample information
Verification or clarification of analysis requests
Insufficient sample volume or inappropriate sample preservation
Billing or invoicing questions
Setting up new client accounts
Other responsibilities include:
Accept and log incoming samples into the Element LIMS system
Assist with shipping and receiving of samples, materials, and related documentation
Prepare and issue invoices, monitor outstanding accounts, and follow up as required
Create new clients in LIMS and maintain accurate account records
Manage sublet reports and issue them to clients
Create and distribute notifications of amended reports/documents and make appropriate notes in LIMS
Monitor turnaround times (TAT) and inform lab staff of approaching due dates
Maintain a clean, organized, and safe work environment
Follow the Quality System as documented in the Quality Manual
Perform general administrative duties as directed by the team leader or lab manager
Communicate with clients regarding samples, results, reports, or account information
Support sales and operations teams with coordination of client requests and documentation
Maintain compliance with corporate Health and Safety policies
Work with trainees until documented competence is achieved
Maintain training records, resumes, and CVs
Seek guidance from the direct supervisor if unsure of any job duties or tasks

Requirements:

Previous administrative or customer service experience required
Experience with invoicing, shipping/receiving, or office coordination preferred
Experience in a laboratory or technical environment would be an asset, but is not required
Proficiency with Microsoft Office (Word, Excel, Outlook); experience with LIMS or ERP systems is an asset
Highly motivated and organized individual with a flexible approach to work
Excellent attention to detail and data accuracy
Strong communication and interpersonal skills
Ability to work independently and collaboratively
Ability to work well under pressure and meet tight deadlines without compromising quality or safety

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Quick apply

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technical support representative jobs in fort st. john, bc

Customer Service Representative (Contract)

Product Support Sales Representative

Customer Service Representative (Seasonal)

Driver/Inside Sales Representative

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