Club Pilates is seeking a motivated, energetic, and results-driven Sales Manager to join our team and help drive membership growth and sales performance. Working closely with the General Manager, the Sales Manager will lead the sales team, manage leads and member inquiries, and create an exceptional experience for prospective and current members.
The ideal candidate is a confident leader who enjoys working in a fast-paced, customer-focused environment and is passionate about achieving sales goals, developing team members, and growing our studio community.
Responsibilities
- Lead, motivate, and support the sales team to consistently achieve and exceed membership and retail sales goals
- Manage and follow up with leads through phone calls, texts, emails, and other communication channels
- Oversee the studio's lead-to-membership conversion process and identify opportunities to improve sales performance
- Conduct sales consultations, membership presentations, and follow-ups with prospective members
- Train and coach Sales Associates on sales techniques, customer service, lead follow-up, Club Pilates memberships, and retail products
- Monitor individual and team sales performance and provide ongoing feedback and coaching
- Help develop and execute local sales promotions, outreach initiatives, referral programs, and community partnerships in collaboration with the General Manager
- Support member retention by maintaining strong relationships with current members and identifying opportunities to enhance their experience
- Ensure the front desk and sales team consistently provide a welcoming, professional, and high-quality member experience
- Assist with recruiting, interviewing, onboarding, and training new sales team members
- Manage sales team schedules and ensure appropriate coverage during studio operating hours
- Maintain accurate lead, sales, and membership records within the studio's systems
- Work closely with the General Manager on sales targets, promotions, events, and overall studio growth
- Assist with retail sales, merchandising, inventory awareness, and maintaining an organized retail area
- Handle escalated sales or member concerns professionally and bring operational matters to the General Manager when appropriate
- Support studio events, community outreach, and promotional activities to increase brand awareness and membership growth
Experience & Qualifications
- Previous experience in sales, retail, hospitality, fitness, or customer service leadership
- Proven ability to meet or exceed sales targets and performance goals
- Previous experience supervising, coaching, or leading a team
- Strong communication, interpersonal, and relationship-building skills
- Confident and professional phone, email, and in-person communication
- Strong organizational skills and attention to detail
- Ability to motivate a team and hold team members accountable to performance expectations
- Comfortable working with sales and customer management systems, POS systems, and other studio technology
- Experience with lead management, follow-up, membership sales, or client retention is an asset
- Ability to work flexible hours, including evenings and weekends as required
What We're Looking For
We're looking for someone who is local, energetic, personable, organized, and highly motivated by results. You should enjoy connecting with people, building relationships, coaching a team, and turning leads into loyal members.
The Sales Manager will work under the direction of the General Manager and will be an important part of the studio's leadership team, with a primary focus on sales growth, lead conversion, team performance, and member experience.
If you're passionate about sales, fitness, and creating an amazing experience for every person who walks through our doors, we'd love to hear from you!
Pay: $20.00-$22.00 per hour
Work Location: In person
