MUSKOKA BAY RESORT GOLF SERVICES AMBASSADOR
Reporting To: Director of Golf
Department: Golf Operations
Terms: Seasonal, Full-Time, Part-Time
WHO WE ARE
No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.
Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in 2026. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!
POSITION SUMMARY
The Golf Services Ambassador is responsible for providing an exceptional customer service experience to all members and guests in an organized and professional manner while also assisting the Golf Operations team to ensure that all equipment and rentals are cleaned, stocked and readily available for our guests and members.
DUTIES & RESPONSIBILITIES
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Work with and assist the Professional Team with the day-to-day responsibilities of the golf department.
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Ensure set up of cart staging area, welcoming of members and guests.
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Cleaning and maintaining the entire resort property ie: picking up garbage and cigarette butts in parking lot.
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Keep the driving range, club cleaning station and cart storage areas, in a well-maintained, presentable condition.
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Ensure superior levels of customer service and member satisfaction.
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Ensure golf clubs and carts are clean and maintained to MBR level of service.
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Assist with set up for tournaments and other duties as assigned.
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Provide sincere interaction and assistance to all members and guests via face to face to interactions.
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Follow opening & closing procedures for the golf services team.
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Work in various types of weather outside depending on the season (hot, cold, wet)
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All other duties as assigned or requested.
SKILLS, ABILITIES, ATTRIBUTES
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Must be available to work all shifts, weekends and holidays.
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Must be punctual for early morning start times.
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Must work well in team-oriented environment.
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Good communication and organizational skills.
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Excellent customer service skills.
EDUCATION & EXPERIENCE
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Must have a G1 license to operate golf carts
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Smart Serve certified
OUR COMMITMENT TO YOU
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We will provide you with a supportive, communication driven workplace.
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Provide a company culture that promotes diversity, inclusion, and equity.
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Empower you to make decisions and solve problems.
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Competitive compensation package that will be commensurate with experience.
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Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.
Wage: $17.60 per hour
Visa Requirements: Must be eligible to work in Canada
Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.
