Guelph, On Guest service Jobs – 306 Openings This Week

Guest Service Agent
Comfort Inn Guelph —Guelph, ON
- $20.97 an hour
- 8 hour shift
- ERP systems
- Microsoft Office
- Hotel
Quick apply
13d
Guest Service Agent / Front Desk Agent
Fairfield Inn & Suites by Marriott, Guelph —Guelph, ON
- $17.60–$17.65 an hour
- Weekends as needed
- Sales
- Hotel
- Cashiering
Quick apply
5d
Server
Blackshop Restaurant —Waterloo, ON
- $17.50–$22.00 an hour
- Full-time
- Serving
- Hospitality
- Basic math
- Flexible schedule
Quick apply
Mixologist
Blackshop Restaurant —Cambridge, ON
- $21–$24 an hour
- Part-time
- Bar
- Customer service
- Sanitation
- Flexible schedule
Quick apply
Halfway Attendant
Cutten Fields Golf and Tennis Club —Guelph, ON
- From $17.60 an hour
- Temporary
- Serving
- In-person
- Communication skills
Quick apply
(A)Esthetician, Massage & Restaurant. Full Time-Salary, Luxury Destination Resort Spa.
Couples Resort & Algonquin Spa —Ontario
- $69,000 a year
- Full-time
- Customer service
- Sanitation
- In-person
- Employee assistance program
- Flexible schedule
Quick apply
Front of House Manager
Service Inspired Restaurants —Guelph, ON
- $53,600–$63,700 a year
- Bar
- Sanitation
- Training & development
- Tuition reimbursement
Valet/Bell Person
Elora Mill Hotel & Spa —Elora, ON
- From $18 an hour
- Full-time
- Customer service
- Sanitation
- Hotel
- Store discount
- Dental care
Quick apply
Experienced Restaurant Host
Elora Mill Hotel & Spa —Elora, ON
- From $21.50 an hour
- Part-time
- Databases
- Hotel
- Front desk
- Store discount
- Dental care
Quick apply
Personal Concierge – Luxury Boutique Hotel, Elora Ontario
Luxury Boutique Hotel, Elora Ontario —Elora, ON
- From $30 an hour
- Part-time
- Research
- Hotel
- In-person
- Dental care
- Paid time off
Quick apply
4d
Assistant Manager
Revive Car Wash —Kitchener, ON
- $55,000–$60,000 a year
- Weekends as needed
- Inventory management
- High school diploma or GED
- Supervising experience
- Paid time off
- Flexible schedule
Quick apply
Hotel Housekeeper
The Ayrshire Collection —Elora, ON
- From $19.23 an hour
- Weekends as needed
- Hospitality
- Customer service
- Sanitation
Quick apply
Safety Ambassador
Elora Mill Hotel & Spa —Elora, ON
- From $21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sanitation
- Store discount
- Dental care
Quick apply
Assistant Restaurant Manager
Montana's —Waterloo, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Bar
- Store discount
- Dental care
Quick apply
Experienced fine dining server full service
Elixir bistro —Kitchener, ON
- Up to $17.60 an hour
- Part-time
- Bar
- Customer service
- In-person
Quick apply
3d
Restaurant Manager - Wellington St. E
Soul Foods Group —Guelph, ON
- $43,000–$45,500 a year
- Full-time
- Restaurant management
- English
- Recruiting
- Dental care
- Paid time off
Quick apply
12d
Lead Host
Elora Mill Hotel & Spa —Elora, ON
- From $24.50 an hour
- Weekends as needed
- Serving
- Databases
- Hotel
- Store discount
- Dental care
Quick apply
2d
Front of House Manager
Service Inspired Restaurants —Kitchener, ON
- $53,600–$63,700 a year
- Bar
- Sanitation
- Training & development
- Tuition reimbursement
Event Server
Elora Mill Hotel & Spa —Elora, ON
- From $19 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Store discount
- Dental care
Quick apply
Daytime Lead Host | Bardo Elora
Bardo Elora —Elora, ON
- From $23.50 an hour
- Weekends as needed
- Databases
- Hotel
- Continuous improvement
- Store discount
- Dental care
Quick apply
13d

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Guest Service Agent

Comfort Inn Guelph -
Guelph, ON

Quick apply

Job details

Fixed term contract
$20.97 an hour
13 days ago

Qualifications

French
End-of-shift balancing
Hotel and accommodations experience
Upselling
Overseeing cash custody and balancing
ERP systems
Filing
Microsoft Office
High school diploma or GED
Cross-selling
Cashiering
Bachelor's
Hospitality Management
Accounting
Customer service orientation
Front desk
Cleaning
Multi-line phone systems
Public relations
Deposits
Guest services
Log books
College diploma
POS systems
Guest issue resolution
Communication skills
Client interaction
Negotiation
Currency exchange handling
Emergency care

Full job description

GUEST SERVICES AGENT - MIXED SHIFT - 4 DAYS (3 MONTH CONTRACT) Possibility to extend after.

We need someone for Thursday and Friday 3pm - 11pm and Sunday and Monday 11pm -7am.

MIDNIGHT SHIFT 11:00pm - 7:00am Sunday & Monday

AFTERNOON SHIFT 3:00pm - 11:00pm Thursday & Friday

+ Midnight Shift Premium available of $1.00 extra (for 12pm - 7am).

DEPARTMENT: Guest Services Agent

REPORTS TO: Guest Services Manager Supervisor

QUALIFICATIONS:

· Minimum grade 12 education.

· College or University Hotel/Hospitality Management Diploma an asset

· At least 3 years prior experience with a Front Desk Agent role in a Hotel Business

· Excellent interpersonal, public relations and communication skills required.

· Excellent verbal and written skills

· At least 2 years of experience with Microsoft Office Applications and a Hospitality ERP system.

· Ability to negotiate and finalize the sale of rooms.

· Knowledge of a second language is an asset, preferably French.

· Knowledge of a Property Management/Central telephone system is an asset.

SUMMARY:

Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly.

Guest Services Agent is also responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests.

It is also the responsibility of the agent to efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and procedures.

TASKS:

1. Follow the policies and procedures set by Choice Hotels International.

2. Maximize hotel’s revenue and occupancy by turning prospect callers and clients into hotel guests.

3. Accurately registers all guests arriving at the hotel in compliance with the credit and identification policy.

4. Checks room block for all VIPs, groups, and special requests for the day.

5. Distributes to each department the VIP list and room service requisitions (e.g. Housekeeping requests) and makes sure that they are accurately completed.

6. Makes room reservations and operates switchboard and act as Bell Hop when necessary.

7. Operates the front office computer systems, posts all guest charges and payments incurred during the shift (e.g. laundry, valet parking etc.) and balances shift totals with backup documents.

8. Prepares guest keys using key envelopes.

9. Ensures all guest registration cards are correctly completed and filed by room number.

10. Carries out bucket checks.

11. Charges all credit cards using point-of-sale authorization terminals and obtains authorization for those accounts exceeding house floor limits.

12. Maintains cashier float as supplied, provides currency exchange for guests, and prepares cash deposits.

13. Reports overages and shortages on a daily basis.

14. Attends scheduled staff meetings, training, and orientation sessions.

15. Communicates with Housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs, and room changes.

16. Helps to ensure that working relationships are amiable and professional in order to present and maintain a positive image for the hotel.

17. Reviews and follows policies and procedures on daily basis.

18. Controls and sign out keys in accordance with procedure.

19. Mails or faxes any delayed or requested guest charge receipts following privacy policy.

20. Works to obtain the best possible occupancy and average daily rate, assessing guests’ needs and practicing up-selling.

21. Is responsible for the maintenance and cleanliness of the back office as well as the front.

22. Reports to supervisors of any guest complaints or security issues.

23. Makes daily notations in Log Books and follows up as required.

24. Is fully prepared for fire alarms, bomb threat procedures and other safety requirements, including the providing of emergency medical assistance.

25. Is familiar with the location of, and how to use fire-extinguishing equipment.

26. Records and enters all wake-up calls, and messages, and ensures they are given at the correct time to the correct room.

27. Is familiar with the area attractions, shopping etc.

28. Knows the direction to and from the hotel to main destinations

29. Knows the means of transportation of the area in details.

30. Performs additional duties as assigned by the Guest Services Manager.

Pay: $20.97 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

guest service jobs in guelph, on

Guest Service Agent

Guest Service Agent / Front Desk Agent

Server

Mixologist

Halfway Attendant

(A)Esthetician, Massage & Restaurant. Full Time-Salary, Luxury Destination Resort Spa.

Front of House Manager

Valet/Bell Person

Experienced Restaurant Host

Personal Concierge – Luxury Boutique Hotel, Elora Ontario

Assistant Manager

Hotel Housekeeper

Safety Ambassador

Assistant Restaurant Manager

Experienced fine dining server full service

Restaurant Manager - Wellington St. E

Lead Host

Front of House Manager

Event Server

Daytime Lead Host | Bardo Elora

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