Hamilton, On Complex care case manager Jobs – 43 Openings This Week

Manager - Care Access Team - Hamilton
CBI Home Health —Hamilton, ON
- Evenings as needed
- CRM software
- Microsoft Office
- Supervising experience
- Employee assistance program
- Flexible schedule
Quick apply
9d
Manager of Diabetes Education Program & Clinical Nutrition
Weeneebayko Area Health Authority —Ontario
- $61.55–$73.60 an hour
- Full-time
- Team management
- Case management
- Mentoring
- Dental care
- Employee assistance program
Quick apply
Registered Behaviour Analyst-Full Time
Anchor Rehabilitation Support Services, Inc. —Hamilton, ON
- From $75,000 a year
- Full-time
- Hybrid work
- Experience working with individuals with developmental disabilities
- Applied behaviour analysis
- Master's degree
- Flexible schedule
Quick apply
14d
Spiritual Care – Psychosocial Grief & Bereavement Clinician
Good Shepherd Centres —Hamilton, ON
- $32.89–$38.28 an hour
- Part-time
- Bilingual
- Master's degree
- Social Work
- Employee assistance program
Quick apply
11d
Full Time BSO Clinical Coach (RPN) - Burlington Region
St. Joseph's Villa —Dundas, ON
- From $29.89 an hour
- Full-time
- Case management
- Mentoring
- In-person
- Wellness program
- Dental care
Quick apply
(A)Esthetician, Massage & Restaurant. Full Time-Salary, Luxury Destination Resort Spa.
Couples Resort & Algonquin Spa —Ontario
- $69,000 a year
- Full-time
- Customer service
- Sanitation
- In-person
- Employee assistance program
- Flexible schedule
Quick apply
Full-Time BSO Clinical Coach (RPN) - Halidmand Region
St. Joseph's Villa —Dundas, ON
- From $29.89 an hour
- Full-time
- Case management
- Mentoring
- In-person
Quick apply
12d
Registered Nurse - Community Mental Health & Addictions, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $39.84–$57.11 an hour
- Full-time
- Nursing
- BLS Certification
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Regulatory Affairs Manager
Quadra Group —Burlington, ON
- $115,000–$160,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
- Dental care
- Paid time off
Quick apply
7d
Regulatory Affairs Manager
Quadra Group —Burlington, ON
- $115,000–$160,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
- Dental care
- Paid time off
Quick apply
7d
Manager, Admissions and Enrollment, Undergraduate Medical Education (UGME)
McMaster University —Hamilton, ON
- $71,375–$107,063 a year
- Part-time
- Hybrid work
- Medicine
- Doctoral degree
- Supervising experience
- Dental care
- Tuition reimbursement
9d
Social Worker - Integrated Comprehensive Care Program
St. Joseph's Home Care —Hamilton, ON
- $22.98–$50.62 an hour
- Part-time
- Research
- Bachelor's
- Case management
Quick apply
Life Redesign Coach Temp Full-Time (18 Month Contract)
Hamilton Urban Core Community Health Centre —Hamilton, ON
- $70,000–$76,000 a year
- Temporary
- Master's degree
- Travel
- Psychology
- Employee assistance program
Quick apply
Residential Treatment & Recovery Counsellor Temp Full-Time
Hamilton Urban Core Community Health Centre —Hamilton, ON
- $52,000–$61,000 a year
- Temporary
- CPR Certification
- Microsoft Office
- Bachelor's
- Employee assistance program
Quick apply
Crisis Intervention Worker (Temp Full-Time 18 Month Contract)
Hamilton Urban Core Community Health Centre —Hamilton, ON
- $42,187.83–$50,828.00 a year
- Temporary
- Case management
- Driving
- Communication skills
- Employee assistance program
Quick apply
Residential Treatment Recovery Counsellor Temp Casual
Hamilton Urban Core Community Health Centre —Hamilton, ON
- $26.67–$31.28 an hour
- Temporary
- CPR Certification
- Microsoft Office
- Bachelor's
- Employee assistance program
Quick apply
Charge Nurse – Seniors, Hospice and Palliative Care
Good Shepherd Centres —Hamilton, ON
- $41.84–$46.50 an hour
- Weekends as needed
- Bilingual
- Nursing
- Vital signs
- Employee assistance program
Quick apply
3d
Residential Treatment Recovery Counsellor Temp Part-Time
Hamilton Urban Core Community Health Centre —Hamilton, ON
- $26.67–$31.28 an hour
- Temporary
- CPR Certification
- Microsoft Office
- Bachelor's
- Employee assistance program
Quick apply
Residential Support Worker
Lyra Support Services —Hamilton, ON
- $21–$25 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Medication administration
- Dental care
- Vision care
Quick apply
5d
Dietitian - Integrated Comprehensive Care Program
St. Joseph's Home Care —Hamilton, ON
- $22.98–$50.62 an hour
- Part-time
- Research
- Microsoft Office
- Analysis skills
Quick apply

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Manager - Care Access Team - Hamilton

CBI Home Health -
Hamilton, ON

Quick apply

Job details

Permanent
9 days ago

Qualifications

CRM software
Staffing and workforce management systems
Operations management
Call center experience
Coaching
Workplace safety policies
Client communication
Post-secondary education
Microsoft Office
Performance management
Quality improvement leadership
Schedule management
Supervising experience
Decision making
Client services
Mentoring
Occupational Health and Safety (OHS) regulations
Training & development
Business
Leadership
Team motivation
Communication skills
Business process improvement
Analytics

Full job description

Manager - Care Access Team - Hamilton

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca (https://recruiting.ultipro.ca/CBI5000CBHIG/cbihomehealth.ca).

Because Your Care Matters.

CBI Home Health is looking to hire a Manager for the Care Access Team in Hamilton.

Salary:The salary for this position ranges from $70,000k - $80,000k per year.

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Comprehensive Benefit packages.
Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
Employee Assistance Program.
Paid orientation, training and development with opportunities to grow your career.

The Manager, Care Access Team provides strategic leadership and direction to a team of Supervisors and Care Access Representatives, with a strong focus on optimizing team performance and operational efficiency. Through proactive planning, coaching, and mentoring, the Manager fosters a supportive, high-performing environment that promotes employee engagement, minimizes attrition—particularly among top talent—and encourages individual and team growth.

As a key member of the management team, the Manager is accountable for maintaining service excellence and ensuring the seamless delivery of timely, compassionate care. This role actively supports frontline operations during peak periods or staffing shortages, ensuring continuity of service. The Manager works collaboratively with Client Service and Operations teams across the organization to drive best practices, streamline processes, and uphold a consistent standard of client-centered care for patients and families.

What you will do

Leadership, Coaching & Team Development
- Provide hands-on leadership, training, and mentorship to Supervisors and Care Access Team members to ensure a clear understanding of responsibilities, performance metrics, and service expectations.
- Foster a culture of continuous improvement through regular coaching, strategy development, and collaborative problem-solving to support a consistently positive client experience.
- Champion team engagement and retention by creating an environment that supports professional growth, open communication, and recognition of high performance.
Operational Oversight & Service Excellence
- Monitor team performance through scorecard reviews and key performance indicators, clearly linking individual and team outcomes to organizational goals.
- Oversee care provider scheduling and client interactions to ensure alignment with quality behavioral standards and best practices.
- Resolve complex or escalated issues involving team members, clients, or stakeholders, and implement proactive solutions to prevent recurrence.
- Conduct regular audits to assess service quality and performance; create and implement action plans when targets are not met.
- Manage staff scheduling to ensure appropriate coverage, including leave, sick time, and vacation; oversee real-time call volume and call handling using dashboards and monitoring tools.
- Provide after-hours On-Call support on evenings and weekends as required to ensure continuity of service.
Compliance, Documentation & Communication
- Ensure accurate and timely documentation of client interactions and internal communications within relevant systems through regular auditing and verification processes.
- Promote and maintain a healthy, safe work environment by proactively identifying, reporting, and addressing health and safety concerns, and ensuring compliance with all applicable standards and policies.

What you will need to be successful

Strong understanding of client-centered service models, scheduling practices, and performance metrics in a healthcare or service delivery setting.
Proficiency in using workforce management systems, call monitoring dashboards, and CRM or case management platforms.
Skilled in coaching, mentoring, conflict resolution, and performance management with the ability to motivate and inspire teams.
Excellent analytical, decision-making, and problem-solving abilities, with a focus on continuous improvement and service optimization.
Strong verbal and written communication skills, with the ability to collaborate effectively across interdisciplinary teams.
Knowledge of health and safety regulations, privacy standards, and documentation best practices within a healthcare or client services context.
Post-Secondary education in Business Administration, Medical Administration, or related field.
Minimum of 5 years of progressive experience in a healthcare, client service, or contact center environment.
At least 3-5 years in a leadership role managing supervisors and/or frontline service teams
Computer skills – Microsoft Office Suite, ability to use and utilize scheduling systems

Internal Deadline to Apply: Friday, September 4, 2026

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

Quick apply

Refine Your Search

complex care case manager jobs in hamilton, on

Manager - Care Access Team - Hamilton

Manager of Diabetes Education Program & Clinical Nutrition

Registered Behaviour Analyst-Full Time

Spiritual Care – Psychosocial Grief & Bereavement Clinician

Full Time BSO Clinical Coach (RPN) - Burlington Region

(A)Esthetician, Massage & Restaurant. Full Time-Salary, Luxury Destination Resort Spa.

Full-Time BSO Clinical Coach (RPN) - Halidmand Region

Registered Nurse - Community Mental Health & Addictions, Moosonee, ON

Regulatory Affairs Manager

Regulatory Affairs Manager

Manager, Admissions and Enrollment, Undergraduate Medical Education (UGME)

Social Worker - Integrated Comprehensive Care Program

Life Redesign Coach Temp Full-Time (18 Month Contract)

Residential Treatment & Recovery Counsellor Temp Full-Time

Crisis Intervention Worker (Temp Full-Time 18 Month Contract)

Residential Treatment Recovery Counsellor Temp Casual

Charge Nurse – Seniors, Hospice and Palliative Care

Residential Treatment Recovery Counsellor Temp Part-Time

Residential Support Worker

Dietitian - Integrated Comprehensive Care Program

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