About Loyalty Markets
Loyalty Markets is an Ontario leader in automated retail, micro-markets, customized pantry, fresh snacks and office coffee services. We provide everything you need to create an inspiring work environment that your team will love.
Our premium refreshment solutions turn ordinary breakrooms into vibrant hubs of connection and productivity. We operate with a total focus on food safety, operational excellence, root-cause problem solving, and internal promotion pathways. We out-execute our competition by maintaining high standards, moving fast, and taking absolute ownership of our customer sites.
Role Overview
The Onsite Operations Lead Hand is the primary onsite owner and functional lead for our high-volume flagship locations. Spending 90%+ of your time directly on the floor, you will execute active merchandising, cleaning, and inventory restocking across multiple high-capacity and high-volume break rooms. You will keep machines 100% operational, maintain immaculate presentation, audit quality, and act as the first line of equipment triage and coaching. You will coordinate for field technicians, support and serve staff as a primary contact staff on-site. You are accountable for the overall standard of the site.
Key Responsibilities
1. Onsite Operations & Merchandising (Primary Focus)
- Inventory & Stocking: Receive shipments, restock micro-markets, vending units, and satellite break rooms across multi-level facilities using our internal mobile app.
- Product Integrity: Conduct daily expiry date checks, ensure proper stock rotation (FIFO), and execute "Food as Fashion" standards (clean, fully stocked, front-facing presentation).
- Equipment Upkeep: Clean, sanitize, perform daily maintenance, and restock all coffee machines floor-by-floor (all break rooms: satellites and main).
- Equipment Triage - Fixt-it-First-Time : Conduct basic first-line troubleshooting on malfunctioning assets, test units before leaving, and log real-time maintenance requests via mobile app.
2. Operational Oversight & Client Escalation
- Site Coordination: Act as the first line of incident escalation and direct point of contact for client management. Arrange team shift coverage and coordinate with regional management to resolve root-cause issues.
- Coaching & Quality Control: Conduct regular field inspections via company apps to enforce operational standards, mentor team members, and train new staff on operational processes.
- Operational Escalation: Coordinate shift arrangements, flag inventory discrepancies, report pricing or warehouse errors, and collaborate with Central Operations to solve root-cause issues.
- Safety & Compliance: Enforce Loyalty Markets safety standards, food safety protocols, and client site rules.
Requirements & Qualifications
- Prior food service, restaurant, or vending/canteen exposure
- Must possess strong interpersonal skills, conflict resolution abilities
- Excellent written and verbal communication skills; comfortable engaging directly with site management and client employee
- An organized, structured, and proactive problem solver with a "fix-it-first" mindset
- Honest, dependable, and self-motivated
- Proficient in using mobile applications for inventory management, asset tracking, and audit reporting.
Physical Capabilities
- Ale to walk extensive distances across multi-floor multi-breakroom facilities
- Able to consistently lift up to 50 lbs consistently
- Able to bend and reach
Clearance
- Clean Criminal Record Check (standard check required post-offer)
This is an active vacancy for immediate hire.
We thank all applicants for their interest. Only those applicants who are selected for further consideration will be contacted.
Accommodations are provided upon request; please inform the recruiter at the time of contact.
We do not use AI software to screen applicants. Your application will be read and considered by a real person on our team.
Pay: $21.00-$23.00 per hour
Expected hours: 40.0 per week
Benefits:
Application question(s):
*
Will you be able to reliably commute to work and between work locations (if needed) using your own vehicle?
- Are you legally eligible to work in Canada for any employer?
Experience:
- Food Service: 1 year (preferred)
Work Location: In person
