Sales Associate
Create an Experience People Remember
Some sales jobs are simply about selling a product.
This one is about helping people see well and feel fantastic.
VisionWorks Optometry is seeking a warm, stylish and highly accountable Sales Associate to join our team.
This role is ideal for someone who is naturally good at connecting with people, understands how to uncover what a customer really wants and takes pride in delivering strong sales results without using high-pressure tactics.
You do not need previous eyewear experience. We are looking for an exceptional salesperson with kindness, confidence, initiative and a genuine desire to learn. We will provide the training you need to develop into a knowledgeable Eyewear Consultant.
About VisionWorks Optometry
VisionWorks Optometry is a locally owned, boutique optometry clinic in the Comox Valley where exceptional eye care meets exceptional style.
Using advanced technology and offering a distinctive selection of eyewear, our team delivers professional, personalized care in a welcoming and fashion-forward environment. We take pride in creating an exceptional experience for our patients and a workplace where people genuinely enjoy being part of the team.
What We Offer
At VisionWorks Optometry, we believe exceptional patient care begins with an exceptional team.
As our Sales Associate, you will help patients find eyewear they love while contributing to the success of our boutique and creating an experience that keeps people coming back.
We offer:
Meaningful Patient Connections: Build genuine relationships and help patients feel confident, comfortable and cared for.
Comprehensive Training: Learn VisionWorks’ distinctive frame collections, lens options, clinic systems and eyewear-ordering process.
Professional Growth: Develop the product knowledge and technical skills required to become a confident Eyewear Consultant.
A Supportive Team: Work with people who care about their patients, take pride in their work and help one another succeed.
Fashion-Forward Environment: Be part of a boutique clinic known for its distinctive collection of fashionable, independent and designer eyewear.
Competitive Compensation: This position pays $23.00 to $26.00 per hour, depending on experience and qualifications.
Role Purpose
The Sales Associate creates an exceptional eyewear-shopping experience by building genuine relationships, understanding each patient’s needs and helping them select eyewear that reflects their personality and lifestyle.
This position combines consultative sales, fashion and personalized service with accurate order administration and ongoing patient support. Success in the role requires confidence, curiosity, attention to detail and the ability to achieve strong sales results while always putting the patient’s needs first.
Core Responsibilities
Sales & Patient Experience
● Welcome patients warmly and create an engaging, personalized shopping experience.
● Build rapport and ask thoughtful questions to understand each patient’s preferences, lifestyle, and needs.
● Help patients explore frames that complement their appearance and reflect their personal style.
● Make confident recommendations based on the patient’s needs and preferences.
● Explain product features, available options, pricing, warranties and expected timelines clearly.
● Recognize sales opportunities and help patients make informed purchasing decisions.
● Build value without relying on discounts or high-pressure sales tactics.
● Follow up with patients when appropriate and help develop lasting relationships.
● Contribute to individual and clinic sales goals.
● Create an experience that encourages patient loyalty, repeat business and referrals.
Eyewear Training & Product Knowledge
● Learn VisionWorks’ frame collections, lens options, brands and eyewear-ordering processes.
● Develop the knowledge required to explain products and options accurately and confidently.
● Participate fully in training, coaching and product education.
● Stay informed about new collections, current eyewear trends, promotions and supplier information.
● Apply feedback and continually improve product knowledge, sales skills and patient service.
● Recognize questions or concerns that require support from an optometrist or another qualified team member.
Eyewear Orders & Patient Support
● Prepare eyewear orders accurately using clinic systems and established procedures.
● Confirm patient information, product selections, pricing and payment details.
● Process payments, insurance claims and direct billing as required.
● Coordinate orders with laboratories and suppliers.
● Monitor outstanding orders and follow up promptly on delays or concerns.
● Contact patients when eyewear is ready and coordinate pickup appointments.
● Provide care instructions and routine follow-up within the employee’s training and permitted responsibilities.
● Respond professionally to questions, concerns, warranty matters and service requests.
● Maintain complete and accurate patient and order records.
Boutique Presentation & Inventory
● Maintain attractive, organized and current eyewear displays.
● Ensure frames are clean, properly presented and returned to their correct locations.
● Monitor product availability and communicate inventory needs.
● Help receive, organize and display new products.
● Participate in frame launches, special events and clinic promotions.
● Protect clinic merchandise and follow inventory-control procedures.
● Maintain a polished and welcoming boutique environment.
Team & Clinic Responsibilities
● Work collaboratively with optometrists, leadership and other team members.
● Communicate directly and respectfully to resolve questions or concerns.
● Participate in team meetings, training and continuous improvement initiatives.
● Maintain reliable attendance, punctuality and professional presentation.
● Take ownership of responsibilities and follow through on commitments.
● Identify problems, recommend solutions and ask for support before an issue affects a patient.
● Support clinic priorities and complete other reasonable duties related to the position.
What We’re Looking For
Our ideal candidate will possess:
● Proven sales ability and a genuine enjoyment of working with people.
● Previous experience in retail sales, fashion, beauty, luxury goods, hospitality or another customer-focused environment.
● A strong sense of style and interest in helping people choose products that make them feel confident.
● The ability to uncover customer needs and make thoughtful recommendations.
● Confidence discussing options, pricing and purchasing decisions.
● A track record of achieving sales goals or delivering strong customer-service results.
● Excellent communication and relationship-building skills.
● Strong attention to detail and commitment to accuracy.
● Confidence using computers, point-of-sale systems and other workplace technology.
● Strong organization and time-management skills.
● The ability to learn product information, clinic systems and established procedures.
● The ability to manage competing priorities while remaining calm and professional.
● Sound judgment and respect for patient privacy and confidentiality.
● The ability to work independently, take initiative and contribute positively to the team.
● Previous eyewear or optometry experience is an asset but is not required.
How We Work
Our values are not just words on a wall. They describe what we expect from ourselves and one another.
Be Kind: Make every patient and team member feel seen, valued and cared for.
Be Accountable: Take ownership, follow through and solve problems.
Raise the Bar: Do great work, keep improving and help those around you get better.
Have Style: Create experiences that help people see well and feel fantastic.
Skip the Drama: Speak directly, assume good intent and leave gossip at the door.
Why This Role Is Different
This is more than a traditional retail sales position.
You will combine relationship-based selling with fashion, personalized service and the opportunity to develop specialized expertise in eyewear.
If you are a strong salesperson who loves helping people, has a great sense of style and wants to turn those strengths into a meaningful career, this could be the opportunity for you.
This is a full-time, in-person position working five days per week and may include Saturdays.
How to Apply (Read This Carefully)
We do things a little differently... on purpose.
To apply, please submit one complete PDF that includes both:
● Your résumé.
● Your cover letter.
Your cover letter must include the words “Purple Monkeys.”
Why? Because attention to detail matters in this role. We want to see how you communicate, follow instructions and present yourself when no one is standing over your shoulder.
In your cover letter, please also tell us:
● Why this opportunity interests you.
● What makes someone exceptional at sales.
● A sales or customer-service accomplishment that you are particularly proud of.
Applications submitted without a cover letter, without the words “Purple Monkeys,” or as separate files rather than one complete PDF will not be considered.
We promise this isn’t a trick. It is simply a practical way for us to identify candidates who are organized, pay attention to detail, communicate effectively and follow instructions—all essential qualities for a Sales Associate.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $23.00-$26.00 per hour
Work Location: In person
