Jasper, Ab Guest experience manager Jobs – 63 Openings This Week

Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Microsoft Office
- Hotel
- Continuous improvement
- Store discount
- Wellness program
Assistant Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Microsoft Office
- Hotel
- Team management
- Store discount
- Dental care
12d
Grounds and Equipment Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- $44,386.35–$124,998.71 a year
- Weekends as needed
- Bar
- Hotel
- Continuous improvement
- Wellness program
- Mileage reimbursement
Maintenance Worker
Pursuit Collection —Jasper, AB
- From $24 an hour
- Full-time
- Carpentry
- Hotel
- High school diploma or GED
5d
Grocery Clerk (PT)
Nesters Market —Jasper, AB
- Part-time
- Customer service
- Merchandising
- Sanitation
- Store discount
- Disability insurance
Quick apply
Housekeeping Manager
Vantage Hotels —Jasper, AB
- $24–$29 an hour
- Full-time
- Inventory management
- Microsoft Office
- Hotel
Quick apply
10d
Part Time Night Auditor
INNhotels —Jasper, AB
- $18–$19 an hour
- Part-time
- Hotel
- Cashiering
- Math
Quick apply
11d
Assistant Maintenance Manager
Post Hotel & Spa —Alberta
- $60,000–$70,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Store discount
- Disability insurance
Quick apply
11d
Housekeeper (housing provided)
Pine Bungalows —Jasper, AB
- $20 an hour
- Part-time
- English
- Hotel
- Presentation skills
Quick apply
Maintenance Technician (Lake Louise, AB)
Mountaineer Lodge —Alberta
- $21–$23 an hour
- Weekends as needed
- Carpentry
- Customer service
- Hotel
- Dental care
- Paid time off
Quick apply
2d
Housekeeping Supervisor (Field, BC)
Canadian Rocky Mountain Resorts —Alberta
- From $22 an hour
- Weekends as needed
- Sanitation
- English
- Hotel
- Store discount
- Disability insurance
Quick apply
Hotel Reservation Specialist (Lake Louise, AB)
Post Hotel & Spa —Alberta
- From $20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Data entry
- Store discount
- Disability insurance
Quick apply
Maintenance Laborer (Field, BC, Yoho National Park)
Canadian Rocky Mountain Resorts —Alberta
- From $22 an hour
- Full-time
- Carpentry
- Maintenance
- Hotel
- Dental care
Quick apply
Senior Manager, Financial Planning & Analysis
CMH Heli-Skiing —Alberta
- Overtime
- Analysis skills
- Continuous improvement
- Team management
- Dental care
5d
Assistant Food & Beverage Manager, Aalto
Pursuit Collection —Pyramid Lake, AB
- Weekends as needed
- Inventory management
- Computer literacy
- Hotel
Shift Manager
Earls Jasper —Jasper, AB
- Part-time
- Hospitality
- Team management
- Mentoring
Rental Shop Inventory Coordinator
RMSI-JTAC —Jasper, AB
- Weekends as needed
- Sales
- Supervising experience
- Continuous improvement
Quick apply
Overnight Front Office Supervisor
FAIRMONT —Jasper, AB
- From $26.38 an hour
- Full-time
- Hotel
- Leadership
- Communication skills
Quick apply
Adventure Center Associate
FAIRMONT —Jasper, AB
- From $18.44 an hour
- Full-time
- CPR Certification
- Hotel
- First Aid Certification
- Dental care
- Vision care
Quick apply
General Manager, Outlets
FAIRMONT —Jasper, AB
- Full-time
- Hotel
Quick apply

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Guest Experience Manager - Based in Lake Louise

Fairmont Chateau Lake Louise -
Alberta

Apply Now

Job details

Permanent | Full-time

Qualifications

Succession planning
Resort experience
Hotel and accommodations experience
Operations management
Coaching
Microsoft Office
Hotel guest services experience
Continuous improvement
Team management
Mentoring
Recruiting
Training & development
Guest services
Strategic partnerships
OPERA
Leadership
Guest issue resolution

Full job description

Company Description:

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description:

The Guest Experience Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office, the Guest Experience Manager leads the Concierge team, VIP Team & Suite Experience programs while partnering closely with all operational departments to orchestrate exceptional, Forbes and LQA-inspired guest experiences.

Job Duties Include:

Luxury Guest Experience Leadership

Serve as the resort's ambassador for luxury hospitality, ensuring exceptional service throughout the guest journey.
Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
Lead Guest Experience Operations, including VIP arrivals, Suite Experiences, Concierge, and personalized guest experiences.
Foster a seamless partnership between Concierge and the Resort Adventure Center to deliver exceptional experiences.
Lead service recovery, ensuring timely resolution and strengthened guest loyalty.
Champion the resort's culture of Service Excellence by participating in regular Service Excellence Meetings focused on continuous improvement, luxury service delivery, emotional intelligence, and memorable guest experiences.

Suite VIP, Concierge & Experience Delivery

Lead daily arrival planning for VIPs, Suite guests, repeat guests, and special occasions, ensuring seamless coordination of preferences, amenities, and personalized experiences.
Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.
Curate bespoke itineraries, premium local experiences, and memorable activities that reflect the luxury positioning of Fairmont Château Lake Louise.
Build strong partnerships with key tourism operators and experience providers to enhance the resort's lifestyle offerings.
Maintain a visible presence throughout the resort, engaging guests and supporting operational excellence.
Ensure all guest experiences align with Fairmont Brand Standards, Forbes Travel Guide, and LQA expectations.

Leadership & Talent Development

Recruit, coach, mentor, and develop a high-performing Guest Experience and Concierge team.
Foster a culture of accountability, emotional intelligence, and service excellence.
Lead ongoing coaching, performance development, and succession planning.
Recognize colleague achievements while promoting engagement and strong EES results.

Qualifications:

Minimum five years of leadership experience in Guest Experience, Concierge, Front Office, or luxury hotel operations, including management experience in a luxury resort.
Proven expertise in luxury hospitality, VIP management, personalized service, and service recovery.
Strong knowledge of Forbes Travel Guide, LQA, TrustYou, and guest satisfaction metrics.
Demonstrated leadership, financial acumen, and operational management skills.
Proficiency with Opera Cloud (or equivalent PMS), Microsoft Office, and guest experience technology.

Additional information:

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Benefits:

Dental care
Discounted or free food
Employee assistance program
Life insurance
Mileage reimbursement
On-site gym
On-site parking
RRSP match
Store discount
Tuition reimbursement
Vision care
Wellness program

Work Location: In person

Apply Now

Refine Your Search

guest experience manager jobs in jasper, ab

Guest Experience Manager - Based in Lake Louise

Assistant Guest Experience Manager - Based in Lake Louise

Grounds and Equipment Manager - Based in Lake Louise

Maintenance Worker

Grocery Clerk (PT)

Housekeeping Manager

Part Time Night Auditor

Assistant Maintenance Manager

Housekeeper (housing provided)

Maintenance Technician (Lake Louise, AB)

Housekeeping Supervisor (Field, BC)

Hotel Reservation Specialist (Lake Louise, AB)

Maintenance Laborer (Field, BC, Yoho National Park)

Senior Manager, Financial Planning & Analysis

Assistant Food & Beverage Manager, Aalto

Shift Manager

Rental Shop Inventory Coordinator

Overnight Front Office Supervisor

Adventure Center Associate

General Manager, Outlets

I want to receive the latest job alerts for guest experience manager in jasper, ab

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