Jasper, Ab Guest services supervisor Jobs – 97 Openings This Week

Guest Communication Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Management
- Hotel
- Analysis skills
- Store discount
- Wellness program
12d
Assistant Manager - Operations
Woodlands Inn and Suites Fort Nelson BC —Alberta
- $80,000–$82,500 a year
- Weekends as needed
- Hospitality
- Hotel
- Budgeting
Quick apply
Housekeeper (housing provided)
Pine Bungalows —Jasper, AB
- $20 an hour
- Temporary
- Hospitality
- English
- Hotel
Quick apply
1d
Housekeeper (Staff Housing Available)
Sunwapta Falls Rocky Mountain Lodge —Jasper, AB
- $17–$19 an hour
- Full-time
- Hotel
- Cleaning
Quick apply
9d
Restaurant Cashier (Staff Housing Available)
Sunwapta Falls Rocky Mountain Lodge —Jasper, AB
- $15 an hour
- Full-time
- No experience needed
- Cashiering
- Restaurant
Quick apply
9d
Breakfast/Deli Server (Staff Housing Available)
Sunwapta Falls Rocky Mountain Lodge —Jasper, AB
- $15 an hour
- Full-time
- Hotel
Quick apply
9d
Back of House Field Training Specialist
Stacked Franchising Ltd. —Alberta
- $60,000–$75,000 a year
- Weekends as needed
- Microsoft Excel
- Heavy lifting
- Microsoft Office
- Dental care
- Paid time off
Quick apply
13d
Front Desk Manager -Relocate to Waterton Park AB
Waterton Glacier Suites —Alberta
- $20–$22 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Food and Beverage Supervisor (Relocate to Lake Louise, AB)
Post Hotel & Spa —Alberta
- From $21 an hour
- Weekends as needed
- Hospitality
- Hotel
- Supervising experience
- Store discount
- Paid time off
Quick apply
Carpenter
Civeo —Alberta
- $34.60–$38.44 an hour
- Full-time
- Carpentry
- Forklift
- High school diploma or GED
- Dental care
- Vision care
Quick apply
Overnight Kitchen Cleaner & Van Driver (Relocate to Banff, AB)
Fairmont Banff Springs —Alberta
- $21.20–$25.61 a year
- Temporary
- Cooking
- Hotel
- Food service
- Dental care
- Paid time off
2h
Guest Services Supervisor
RMSI-JTAC —Jasper, AB
- Weekends as needed
- Microsoft Excel
- Customer service
- Supervising experience
Quick apply
9d
Guest Services Coordinator
RMSI-JTAC —Jasper, AB
- Weekends as needed
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
9d
Guest Services Ticket Agent
RMSI-JTAC —Jasper, AB
- Weekends as needed
- Customer service
- Administrative experience
- Organizational skills
Quick apply
9d
Food & Beverage Supervisor
RMSI-JTAC —Jasper, AB
- Full-time
- Supervising experience
- Organizational skills
- Communication skills
Quick apply
2d
Food & Beverage Supervisor, Aalto
Pursuit Collection —Pyramid Lake, AB
- $21 an hour
- Full-time
- Microsoft Office
- Hotel
- Supervising experience
Front of House Team Member
RMSI-JTAC —Jasper, AB
- Full-time
- Serving
- Customer service
- Food service
Quick apply
2d
Lift Operator
RMSI-JTAC —Jasper, AB
- Full-time
- Customer service
- Mechanical knowledge
Quick apply
9d
Food & Beverage Supervisor
Marmot Basin —Jasper, AB
- Seasonal
- Supervising experience
- Organizational skills
- Communication skills
1d
Group Sales Representative
RMSI-JTAC —Jasper, AB
- Full-time
- Hospitality
- Microsoft Outlook
- Sales
Quick apply
9d

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guest services supervisor jobs near jasper, ab

Guest Communication Manager - Based in Lake Louise

Fairmont Chateau Lake Louise -
Alberta

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Job details

Permanent | Full-time
12 days ago

Qualifications

Management
Analysis skills
Supervising experience
Orthodontics
Property management

Full job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions, facilitate our curbside operation and provide seamless service to our Guests and Colleagues.

What You Will Be Doing:

Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of loyalty/Keep In Touch guests, Kipsu, and response management of online review platforms.
Responsible for the mentorship, motivation, training and development of the Royal Service Agents and Supervisors.
Able to analyze guest feedback from a variety of sources such as TrustYou, Kipsu, LQA, SCORE, and online review platforms to identify trends and implement operational changes to satisfy the guest feedback.
Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded through SCORE and effectively communicated for appropriate ownership.
Liaise with departments to ensure problem free stays by reviewing & communicating trends from RSM data.
Ensure updating and the maintenance of the hotel’s telephone system is completed
Responsible for performance management including one on one coach & counsel sessions, & maintaining performance logs.
Assist the Front Office Manager with tasks such as recruitment, scheduling, payroll and month end commentary.
Have a complete knowledge of the hotel’s emergency procedures and promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times.
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
Maximizes results in room up-selling and loyalty program recruitments.
Other duties as assigned

Qualifications

Minimum 2 years’ previous supervisory/management experience in Front Office Operations
Graduate of Hotel Management or Hospitality program a definite asset
Knowledge of computerized Front Office systems required with emphasis in Property Manager
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Solutions-orientated, strong interpersonal skills and problem solving techniques.
Ability to focus attention on guests needs, remaining calm and courteous at all times.
Comfortable sitting/standing for long periods of the day

Additional information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally eligible to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site gym
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Wellness program

Work Location: In person

Apply Now

Refine Your Search

guest services supervisor jobs in jasper, ab

Guest Communication Manager - Based in Lake Louise

Assistant Manager - Operations

Housekeeper (housing provided)

Housekeeper (Staff Housing Available)

Restaurant Cashier (Staff Housing Available)

Breakfast/Deli Server (Staff Housing Available)

Back of House Field Training Specialist

Front Desk Manager -Relocate to Waterton Park AB

Food and Beverage Supervisor (Relocate to Lake Louise, AB)

Carpenter

Overnight Kitchen Cleaner & Van Driver (Relocate to Banff, AB)

Guest Services Supervisor

Guest Services Coordinator

Guest Services Ticket Agent

Food & Beverage Supervisor

Food & Beverage Supervisor, Aalto

Front of House Team Member

Lift Operator

Food & Beverage Supervisor

Group Sales Representative

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