Kelowna, Bc Customer experience manager Jobs – 121 Openings This Week

Retail Operations Specialist
CENTEX PETROLEUM —Kelowna, BC
- $72,500–$80,000 a year
- Full-time
- Microsoft Excel
- Sales
- Inventory management
- Dental care
- Vision care
Quick apply
Territory Sales Manager - BC Interior
Trueman Distribution Ltd. —Kelowna, BC
- From $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
MRO Project Manager
KF Aerospace —Kelowna, BC
- $109,000–$136,000 a year
- Full-time
- PMP
- Microsoft Office
- Team management
- Disability insurance
- Dental care
Quick apply
Outside Sales Associate
Ecco Supply —Kelowna, BC
- $65,000–$80,000 a year
- Full-time
- Sales
- High school diploma or GED
- Business development
- Dental care
Quick apply
Wireless Store Manager
The Mobile Shop —Westbank, BC
- $65,000–$75,000 a year
- Weekends as needed
- Sales
- Customer service
- Bachelor's
- Store discount
- Dental care
Quick apply
7d
Human Resources Manager
CityWest Cable and Telephone Corp —British Columbia
- $90,000–$100,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's
- Continuous improvement
- Store discount
- Wellness program
Quick apply
Strata Manager
Highstreet —Kelowna, BC
- $80,000–$105,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Insurance Office Manager
Johnston Meier Insurance Agencies Group —Kelowna, BC
- $65,000–$75,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Customer Service Representative (CSR)
Vision Plumbing Heating Cooling —Kelowna, BC
- $23–$26 an hour
- Full-time
- Sales
- English
- Data entry
- Paid time off
Quick apply
Human Resources Business Partner
KF Aerospace —Kelowna, BC
- $68,900–$86,200 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Research
- Disability insurance
- Dental care
Quick apply
Assistant Store Manager
GUESS Inc. —Kelowna, BC
- $18.25–$24.00 an hour
- Heavy lifting
- Customer service
- High school diploma or GED
Quick apply
Assistant Manager
Moxies —Kelowna, BC
- $60,000–$70,000 a year
- Full-time
- Inventory management
- Customer service
- Merchandising
- Store discount
- Dental care
Quick apply
13d
Store Manager
Dollar Tree Stores Canada Inc —Kelowna, BC
- Full-time
- Heavy lifting
- Sales
- Inventory management
- Dental care
Quick apply
Storage Facility Manager
Live Edge Okanagan Builders —West Kelowna, BC
- $27–$30 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Designated paid holidays
- Dental care
Quick apply
Assistant Team Leader
Dollarama —Westbank, BC
- $18.90–$19.28 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Assistant Store Manager
Dollarama L.P. —West Kelowna, BC
- $20.40–$21.65 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
Quick apply
Bakery Manager
IGA - Lake Country —Lake Country, BC
- $22–$25 an hour
- Weekends as needed
- Inventory control
- Customer service
- Merchandising
- Dental care
Quick apply
Assistant Store Manager
Dollarama L.P. —Kelowna, BC
- $20.40–$21.65 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
Quick apply
Royal Canin Pet Ambassador
Premium Retail Services —Kelowna, BC
- $22 an hour
- Part-time
- Sales
- Merchandising
- Master's degree
- Flexible schedule
Quick apply
Part-Time Marketing & Social Media Content Creator (AI + Digital Advertising)
TJB holdings —Central Okanagan J, BC
- $20–$25 an hour
- Part-time
- Hybrid work
- CRM software
- In-person
- AI
- Work from home
- Flexible schedule
Quick apply

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customer experience manager jobs near kelowna, bc

Retail Operations Specialist

CENTEX PETROLEUM
Kelowna, BC

Quick apply

Job details

Permanent | Full-time
$72,500–$80,000 a year

Qualifications

Microsoft Excel
Operations management
Sales
Inventory management
Customer service
Coaching
Merchandising
Workplace safety policies
Oil & gas
English
Microsoft Office
Analysis skills
Bachelor's
Driving
Decision making
Staff training
Customer service orientation
Recruiting
Occupational Health and Safety (OHS) regulations
Budgeting
Retail experience
Training & development
Business
Communication skills
Marketing
Team coordination
Driving Licence
Analytics

Full job description

Job description:

Working as part of the Retail Team and reporting to the Retail Operations Manager, the ideal candidate will execute the retail strategy and ensure consistent operational practices across BC sites. This role provides insight, support, and guidance to station operators on guest experience, brand and operating standards, merchandising, product selection, manager training, promotional programs, advertising, and marketing.

Essential Job Responsibilities

· Lead, consult with, and influence store operators and dealers to develop, update, and execute operational plans and strategies, including merchandising, guest experience, and store infrastructure.

· Develop individualized strategies with dealers and store operators, and provide coaching on operational excellence, guest experience, local store marketing, and inventory management.

· Monitor store operations and accountability measures, providing advice, coaching, and support to store management.

· Ensure key processes and plans are in place through regular weekly, monthly, and quarterly store visits, evaluations, and analysis.

· Support dealers in executing company-wide initiatives that enhance customer experience.

· Use sound judgment to escalate non-compliance, process breakdowns, and critical departures from established procedures to senior management.

· Maintain detailed documentation of non-compliance issues, discussions, and follow-up actions to support actions taken at any location.

· Ensure compliance with regulatory health and safety requirements.

· Recruit gas station managers, provide training, and ensure operational readiness for new station openings. Work closely with the Project Management team to coordinate new station launches.

· Build and maintain positive working relationships with dealers, influencing performance through timely coaching, feedback, and support that strengthens overall dealer capability.

· Ensure all food and operational safety guidelines and standards are understood and followed.

· Partner with dealers to identify and remove barriers affecting customer experience, store performance, and profitability, and develop business plans for improvement. Plans may include store operations, local marketing, staff training, and other focus areas.

Required Education and Experience

· 5+ years of petroleum retail experience or comparable retail experience.

· Bachelor’s degree or equivalent.

· Demonstrated record of excellent customer service and quality standards.

· Collaborative team player with the ability to work effectively across multiple departments, stakeholders, and team members.

· Demonstrated record of successfully growing sales in a food service or retail environment.

· Understanding of P&L statements, budgeting, and controllable costs.

· Proficiency with Microsoft Office and Excel.

· Excellent communication and interpersonal skills.

· Strong organizational, planning, analytical, and troubleshooting skills.

· Valid driver’s license and a good driving record.

· Comprehensive knowledge of dealer agreement requirements and provisions.

· Ability to interpret policies and procedures and communicate them clearly to others.

· Strong influencing and conflict resolution skills.

Working Conditions

· 60%+ travel required, including overnight and daily travel.

· Comfortable working in a small company, fast-paced, collaborative environment; remote work may be required.

Job type: Full-time, permanent

Benefits:

· Dental care

· Vision care

Flexible language requirement:

· French not required

Schedule:

· Weekends as needed

Work Location: In person

Job Types: Full-time, Permanent

Pay: $72,500.00-$80,000.00 per year

Benefits:

Dental care
Vision care

Flexible language requirement:

French not required

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in kelowna, bc

Retail Operations Specialist

Territory Sales Manager - BC Interior

MRO Project Manager

Outside Sales Associate

Wireless Store Manager

Human Resources Manager

Strata Manager

Insurance Office Manager

Customer Service Representative (CSR)

Human Resources Business Partner

Assistant Store Manager

Assistant Manager

Store Manager

Storage Facility Manager

Assistant Team Leader

Assistant Store Manager

Bakery Manager

Assistant Store Manager

Royal Canin Pet Ambassador

Part-Time Marketing & Social Media Content Creator (AI + Digital Advertising)

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