Langley, Bc Hotel front desk clerk Jobs – 4 Openings This Week

Front Desk Agent
Executive Plaza Hotel Coquitlam —Coquitlam, BC
- $28 an hour
- Part-time
- Microsoft Office
- Hotel
- Cashiering
- Dental care
Quick apply
6d
Guest Service Agent
Sandman Hotel Group —Langley, BC
- $19.00–$19.50 an hour
- Weekends as needed
- Management
- Hotel
- Accounting
- Dental care
- Vision care
Quick apply
14d
Front Desk and Beer Store Clerk
Turf Hotel & Beer Store —Surrey, BC
- From $18.25 an hour
- Part-time
- Customer service
- Hotel
- Cashiering
Quick apply

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Front Desk Agent

Executive Plaza Hotel Coquitlam
Coquitlam, BC

Quick apply

Job details

Part-time | Casual
$28 an hour
6 days ago

Qualifications

End-of-shift balancing
Hotel and accommodations experience
Microsoft Office
Cashiering
Hotel guest services experience
Client services
Hospitality Management
Customer service orientation
Front desk
Multi-line phone systems
Guest services
Guest issue resolution
Communication skills
Client interaction

Full job description

Executive Plaza Hotel and Conference Centre Coquitlam prides itself on providing the best service, great value and comfortable accommodations in boutique hotel environment. Located in the heart of Metro Vancouver, our hotel features The Wild Fig restaurant with Live Entertainment (on weekends). Our Flexible Conference Facility includes 9 meeting rooms and can accommodate up to 600 people.

Role Summary

Reporting to the Front Office Manager, the Front Desk Clerk is responsible for operating the switchboard, greeting, and welcoming all guests, and providing superior service for all arriving and in-house guests.

Key Accountabilities

1. Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and
departures of groups and tours, luggage storage and assist with reservations.
2. Acts as an ambassador for Executive Hotel Coquitlam, including greeting guests and handling basic inquiries.
3. Demonstrates a customer service attitude with internal / external contacts.
4. Handles cash, credit and debit card transactions in accordance with Hotel Policies.
5. Reports discrepancies in room rates, payment information and credit arrangements to the Front Office Manager for follow up.
7. Verifies accuracy of daily inputs, including payment transactions, and submits daily shift audit for review by the night audit.
8. Liaise with all departments on a regular basis to ensure efficient and smooth services are provided.
9. Other duties as required.

Education and Experience

Minimum 1 year guest service experience preferably at the Front Desk in a busy hotel environment
Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
1 year related work experience, Hospitality Diploma and/or equivalent combination of education and experience an asset

Advanced communication (oral and written), interpersonal, and customer service skills

Technical aptitude.
Able to work flexible hours (evenings/weekends/holidays)
Knowledge of reservation operating systems is an asset.
Beginner level in the use of MS Office Suite.
Professional appearance and attitude.
Able to multi-task and demonstrate initiative.
Must be eligible to work in Canada.

Job Types: Part-time, Casual

Pay: $28.00 per hour

Benefits:

Dental care
Extended health care
On-site parking

Work Location: In person

Quick apply

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