London, On Call center supervisor Jobs – 3 Openings This Week

Insurance Customer Care & Service Account Manager
Richard ten Haaf Insurance —London, ON
- $60,000–$75,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Dental care
- Paid time off
Quick apply
Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
Quick apply

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Insurance Customer Care & Service Account Manager

Richard ten Haaf Insurance
London, ON

Quick apply

Job details

Permanent | Full-time
$60,000–$75,000 a year

Qualifications

Customer retention
Sales
Customer service
Customer relationship management
Phone etiquette
Communication skills
Time management

Full job description

At Richard ten Haaf Insurance, we’ve been part of the London community since 1988. Our office has grown over the years because we focus on what matters most: strong relationships, clear communication, and genuinely taking care of people.

We’re a locally owned insurance office with deep roots in London, and many of our clients have been with us for years. That kind of trust comes from having a team that’s friendly, reliable, and takes pride in doing things well.

We’re now looking for a Customer Care & Account Services Representative to support our growing office and help deliver a great experience for our existing clients.

Why People Enjoy Working Here

We’re a small, close-knit team where everyone’s role matters. People tend to stay with us because the environment is supportive, collaborative, and welcoming. We communicate openly, help each other out, and celebrate both individual and team wins.

We take our work seriously, but not ourselves. It’s a professional space where people are encouraged to grow, ask questions, and feel comfortable being themselves.

Our Connection to the London Community

Our business has been built through long-standing relationships in London. Our clients are our neighbours, referrals, friends, and families, and we value being a trusted part of the community. We’re proud of the role we play locally and enjoy working with people who care about where they live and work.

About the Role

This role is focused on supporting and servicing existing clients. You’ll be a key point of contact for clients who need help with their policies, questions, updates, and renewals. You’ll work closely with both our sales team and insurance carriers to make sure everything runs smoothly.

This is a full-time, in-office role based in London.

What You’ll Be Doing

Providing day-to-day service and support for existing insurance clients
Helping clients with:
Policy changes and endorsements
Billing questions and payments
Certificates of insurance
Renewals and coverage reviews
Claims assistance
Communicating with insurance carriers about policy updates and documentation
Processing new business paperwork and servicing requests
Supporting the sales team with administrative tasks and follow-ups
Keeping client records accurate and up to date in the CRM
Handling inbound calls, emails, and walk-in clients in a professional, friendly manner
Identifying cross-sell opportunities or coverage gaps for marketing follow-up
Delivering consistent, high-quality customer care

You’ll Fit In Well Here If You Are…

Friendly, outgoing, and comfortable talking with people
Organized and detail-oriented
Able to manage multiple tasks in a busy office environment
Client-focused, professional, and dependable
Someone who enjoys working as part of a team

Customer service experience is preferred.
A provincial insurance license is an asset, or willingness to obtain one.

What We Offer

Base Salary: $60,000 - $75,000
Salary, team bonus, and benefits
Hours: 37.5 hours/week (8:30 AM – 5:00 PM)
A welcoming, supportive office culture
Long-term stability with an established local business
Opportunities to grow and develop alongside the team

Start Date: Flexible

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Work Location: In person

Quick apply

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call center supervisor jobs in london, on

Insurance Customer Care & Service Account Manager

Bilingual Customer Service Team Lead / Supervisor – Remote

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