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SR MANAGER CONSUMER INSIGHTS
The Home Depot Canada —Toronto, ON
The incumbent partners closely with cross-functional leaders across Marketing, Merchandising, eCommerce, Supply Chain, Public Relations, and other business…
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industry analyst relations manager jobs near markham, on

SR MANAGER CONSUMER INSIGHTS

The Home Depot Canada -
Toronto, ON

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Job details

Full-time
$120,000–$150,000 a year
10 days ago

Qualifications

Computer operation
Business intelligence
Vendor management
Post-secondary education
Tableau
Master's degree
Analysis skills
Presentation skills
Bachelor's
Data visualization
Business
Leadership
Communication skills
Marketing
Strategic planning

Full job description

Pay Range: $120,000 - $150,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Senior Manager, Consumer Insights is the champion of the customer and is responsible for delivering fact-based, actionable insights that inform strategic and tactical decision-making across The Home Depot Canada. This role leads a centralized insights function and a small team, leveraging qualitative and quantitative research methodologies to provide meaningful recommendations that influence business strategy, customer experience, marketing effectiveness, and growth opportunities. The incumbent partners closely with cross-functional leaders across Marketing, Merchandising, eCommerce, Supply Chain, Public Relations, and other business functions to develop a deep understanding of customers, competitors, and industry trends.

Key Responsibilities

Consumer Insights Strategy & Research

Lead the development and execution of customer research initiatives that generate actionable business insights.
Leverage qualitative and quantitative methodologies to support customer segmentation, acquisition, loyalty, satisfaction, and category insights.
Design, conduct, and oversee first-party research projects, including questionnaires, moderation, analysis, and reporting.
Support innovation and strategic decision-making through concept testing, new product evaluations, and customer-focused research.
Develop insights that influence long-term growth strategies and business priorities.

Business Partnership & Stakeholder Management

Build strong partnerships across Marketing, Merchandising, eCommerce, Supply Chain, Public Relations, Legal, Learning, and other business functions.
Provide thought leadership and customer-focused perspectives to support key business decisions.
Communicate customer, market, and competitive insights to leaders and stakeholders across the organization.
Partner with leaders to drive data-informed and customer-centered decision-making.
Collaborate with U.S. counterparts to share knowledge, leverage resources, and align best practices.

Team Leadership & Development

Lead, coach, and develop a high-performing Consumer Insights team.
Foster a culture of collaboration, continuous learning, and professional growth.
Contribute positively to the broader Marketing team through leadership, mentoring, and cross-functional collaboration.

Vendor & Budget Management

Manage the annual and monthly Consumer Insights budget, ensuring effective allocation of resources and investments.
Select, onboard, manage, and evaluate external research agencies and vendor partners.
Ensure the appropriate research methodologies, tools, and partners are utilized to deliver business value.

Competencies

Strategic Thinking
Customer-Centric Mindset
Business Acumen
People Leadership
Relationship Building
Influencing and Collaboration
Critical Thinking
Decision Making
Innovation
Communication and Storytelling

Skills

Consumer and Market Research
Quantitative and Qualitative Research Methodologies
Customer Segmentation and Analytics
Survey Design and Research Execution
Data Analysis and Insight Development
Strategic Planning
Stakeholder Management
Presentation and Communication Skills
Vendor Management
Budget Management
Data Visualization and Reporting

Direct Manager/Direct Reports

Reports to the Senior Director, Marketing & Insights
Direct Reports: Analyst and Senior Analysts

Travel Requirements

Occasional travel as required to support business initiatives and stakeholder engagement.

Physical Requirements

Primarily office-based work requiring prolonged periods of computer use and participation in virtual and in-person meetings.

Location

Onsite 5 days per week

Working Conditions

Office environment with frequent collaboration across cross-functional corporate teams.

Minimum Education

Relevant undergraduate degree, MBA, or equivalent post-secondary education.

Minimum Years of Work Experience

7+ years of progressive experience in consumer insights, market research, customer analytics, or related fields on either the client or supplier side.
Expertise in qualitative and quantitative research methodologies, analytics, and data synthesis.
Retail industry experience considered an asset.

Minimum Leadership Experience

Experience leading, coaching, and developing a team in a research, insights, analytics, or related function.

Certifications

Other Requirements/Assets

Experience with advertising testing, brand health tracking, concept testing, customer satisfaction, and usage & attitudes studies.
Ability to fuse multiple sources of insights into clear strategic advice for senior leadership audiences.
Strong analytical skills with the ability to translate data into actionable business recommendations.
Experience using business intelligence and data visualization tools such as Tableau.
Ability to communicate complex insights to diverse audiences, including senior leaders.
Strong relationship management and influencing skills across all levels of the organization.
Ability to manage multiple priorities and projects in a fast-paced environment.
Entrepreneurial, proactive, and resourceful mindset.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Apply Now

Refine Your Search

industry analyst relations manager jobs in markham, on

SR MANAGER CONSUMER INSIGHTS

Go to Market Manager, Oversight and Ecosystem Integration

Senior Analyst, Fraud Insights

Senior Advisor, Corporate Affairs

Senior Technical Product Marketing Manager

Strategy Manager

Sr. Capital Formation Associate

Analyst, Business

PMIS Manager

Senior Analyst, Compensation

Product Marketing Manager

Compliance Supervisor (Registration), Business Integrity

Director, Product Management

Project Manager-1898 Transmission Planning CAN

VP Institutional Sales

Senior Financial Analyst

RQ10248 - Sr. Software Developer

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Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

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