Markham, On It helpdesk manager Jobs – 20 Openings This Week

Operations Systems Manager
Funded.club —Toronto, ON
- Remote
- ERP systems
- Analysis skills
- Dental care
- Paid time off
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Helpdesk Manager
BGBx —Toronto, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
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Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Paid time off
Quick apply
Service Manager, Office Tech (IT Support)
Klick Health —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Presentation skills
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Delivery Manager (Hybrid)
Compugen Inc —Toronto, ON
- $67,000–$118,100 a year
- Hybrid work
- Analysis skills
- Project management
- Organizational skills
Business Integration Manager
Black & McDonald Limited —Markham, ON
- $80,000–$125,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's
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SR, MGR IT OPS
Accord Financial Corp —Toronto, ON
- Hybrid work
- Azure
- Computer Science
- Bachelor's
Manager, Programmatic Solutions Consultants, Amazon Ads
Amazon Advertising Canada Inc. —Toronto, ON
- $98,000–$163,600 a year
- Full-time
- Management
- Marketing
- English
- Profit sharing
- Dental care
Lead Product Owner (Q2F) East Coast
Black Duck Software, Inc. —Toronto, ON
- $120,200–$180,300 a year
- Remote
- Computer Science
- Salesforce
- Bachelor's
10d
Security, Data Governance & AI Enablement Lead
Northern Transformer —Maple, ON
- $125,000–$155,000 a year
- Full-time
- Hybrid work
- Bachelor's
- SharePoint
- IT
Quick apply
Lead/Principal Product Manager, Support
Neo Financial —Toronto, ON
- $160,000–$200,000 a year
- Full-time
- Paid time off
- Life insurance
Quick apply
5d
Manager, Project Management Office (PMO) – Professional Services
MaintainX —Toronto, ON
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's
- Dental care
- Paid time off
Quick apply
11d
D365 CRM Lead
Capgemini —Toronto, ON
- CRM software
- Azure
- Sales
- Disability insurance
- Dental care
Senior Manager, Global Trader Communications
Scotiabank —Toronto, ON
- Spanish
- English
- Presentation skills
- Tuition reimbursement
3d
D365 CRM Lead
Capgemini Sogeti —Toronto, ON
- CRM software
- Azure
- Sales
- Disability insurance
- Dental care
3d
Product Manager — Services
TTEC Digital —Toronto, ON
- Full-time
- Remote
- APIs
- Analytics
Quick apply
2d
API Platform and Ecosystem Development Manager
MaintainX —Toronto, ON
- Full-time
- Management
- Software development
- APIs
- Dental care
- Paid time off
Quick apply
11d

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BALANCED+ INC. —Mississauga, ON
Valid Project Management Professional (PMP) certification with demonstrated experience managing complex IT projects.
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12d
Helpdesk Manager
BGBx —Toronto, ON
Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance,…
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Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs.
$80,000–$115,000 a year
Quick apply
SR, MGR IT OPS
Accord Financial Corp —Toronto, ON
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

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it helpdesk manager jobs near markham, on

Operations Systems Manager

Funded.club -
Toronto, ON

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Job details

Qualifications

ERP systems
Quality management
Analysis skills
Data visualization
SaaS

Full job description

About Isolocity

Isolocity is a quality management software (QMS) company built for modern manufacturers. Our AI-powered platform helps teams streamline compliance, manage non-conformances, and maintain audit readiness across regulated industries including aerospace, medical devices, cannabis, and food production.

We're remote-first, fast-growing, and committed to helping operations teams work smarter through automation and intelligent tooling, reflecting the same principles we champion for our customers.

About the Position

The Operations Systems Manager owns and optimizes the internal systems and workflows that power Isolocity's business operations, serving as the connective tissue between teams to ensure tools, automation, and data flows stay aligned, efficient, and scalable.

The ideal candidate thinks in systems, communicates clearly across functions, treats AI-assisted workflows as standard practice: equally comfortable building a no-code automation, partnering with leadership on strategy, and documenting the SOPs that keep the organization running.

What Success Looks Like

In your first 30 days, you've mapped the current tech stack, identified the top three workflow gaps, and built your first automation in production. By 90 days, cross-functional teams are relying on your dashboards, onboarding is smoother, and at least one manual process has been eliminated. At six months, you are the operational backbone of the company: the person everyone comes to when something needs to be built, integrated, or documented. Leadership trusts your data, your processes run quietly in the background, and you're already planning what comes next.

Key Responsibilities

Systems Ownership

Own, administer, and continuously optimize the company's core operational tools, including CRM, project management, communication platforms, and internal QMS, ensuring integrations are clean, data is accurate, and workflows are built to scale.
Serve as the internal authority on how systems connect and interact, proactively resolving gaps before they become bottlenecks.

Automation & AI Workflows

Design, build, and maintain no-code and low-code automations using platforms such as Zapier, Make, n8n, or equivalent tools to eliminate manual work and accelerate team output.
Identify and implement opportunities to embed AI tools into day-to-day workflows, covering everything from drafting and summarization to data processing and routing, raising the operational baseline across the organization.

Cross-Functional Coordination

Act as the operational bridge between Sales, Customer Success, Product, and Leadership, translating business needs into system logic, workflow configurations, and process improvements.
Facilitate alignment across teams by ensuring that tooling decisions and workflow changes are communicated clearly and implemented without disruption.

Operations, Data & Continuous Improvement

Build and maintain data pipelines and dashboards that give leadership real-time visibility into KPIs and team performance; enforce data governance standards across all operational systems.
Document systems, automations, and SOPs as a single source of truth, keeping knowledge accessible and transferable as the team scales.
Evaluate and manage third-party tools and vendors; negotiate contracts and keep the tech stack right-sized and cost-effective.
Manage timelines and coordinate stakeholders to keep strategic initiatives on track, within scope, and accountable at every stage.
Ensure new hires are onboarded into systems with the tools, access, and documentation they need from day one.
Spot inefficiencies and drive process improvements that reduce friction and increase team velocity, defaulting to automation-first solutions.

Qualifications

3–5 years in operations, systems management, or business operations, ideally in a SaaS or tech-enabled environment.
Proven experience administering and integrating business tools (CRM, project management, helpdesk, or similar platforms).
Hands-on experience building production automations with no-code/low-code tools (Zapier, Make, n8n, or equivalent).
Strong analytical skills with the ability to build dashboards and reports that drive operational decisions.
Excellent communicator: able to translate technical concepts for non-technical audiences and create documentation that gets used, with fluency in AI tools (Copilot, ChatGPT, Notion AI, etc.) as a baseline expectation.

Strongly Preferred

Experience with a QMS, ERP, or compliance-adjacent platform, particularly in a regulated industry such as aerospace, medical devices, food and beverage, or cannabis.
Background supporting a SaaS go-to-market or customer success function, including tooling, reporting, and process design for revenue-facing teams.
Prior experience in a startup or scale-up environment where you were building processes from scratch.
Exposure to BI or data visualization tools such as Google Looker Studio, Metabase, or similar.

Compensation & Perks

Competitive base salary commensurate with experience
Performance-based bonus tied to operational and company-wide milestones
Fully remote work environment with flexible hours
Health, dental, and vision benefits
Home office stipend and equipment allowance
Learning and development budget, including tools, courses, and AI subscriptions
Stock options/equity participation (details shared during offer stage)
Unlimited PTO with a culture that encourages you to actually use it

#LI-JM1 #li-Hybrid

Thank you for considering this opportunity. Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.

Funded.club uses AI-assisted tools as part of our candidate sourcing and screening process. All applications are reviewed by a human recruiter, who makes all decisions about which candidates to progress. If your application seems like a good fit for the position, a real member of our team will contact you soon!

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Refine Your Search

it helpdesk manager jobs in markham, on

Operations Systems Manager

Helpdesk Manager

Information Technology (IT) Manager

Service Manager, Office Tech (IT Support)

Delivery Manager (Hybrid)

Business Integration Manager

SR, MGR IT OPS

Manager, Programmatic Solutions Consultants, Amazon Ads

Lead Product Owner (Q2F) East Coast

Security, Data Governance & AI Enablement Lead

Lead/Principal Product Manager, Support

Manager, Project Management Office (PMO) – Professional Services

D365 CRM Lead

Senior Manager, Global Trader Communications

D365 CRM Lead

Product Manager — Services

API Platform and Ecosystem Development Manager

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About Isolocity

About the Position

What Success Looks Like

Key Responsibilities

Systems Ownership

Automation & AI Workflows

Cross-Functional Coordination

Operations, Data & Continuous Improvement

Qualifications

Strongly Preferred

Compensation & Perks

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