Markham On It service manager Jobs – 24 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
IT Manager - Service Delivery
Pathway Communications —Markham, ON
- $90,000–$95,000 a year
- Full-time
- Azure
- Computer Science
- English
- Dental care
- Vision care
Quick apply
Business Reliability and IT Ops Manager
Toyota —Scarborough, ON
- $110,086–$140,360 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Microsoft Office
- Dental care
- Tuition reimbursement
Manager, IT Endpoint Engineering & Operations
TCAT Div of Toromont Industries Ltd —Concord, ON
- $103,625.00–$129,532.50 a year
- Computer science
- Computer Science
- Team management
- Flexible schedule
Quick apply
8d
Service Manager, Office Tech (IT Support)
Klick Health —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Hospitality
- Google Suite
- Windows
Team Lead, IT Operations
Aecon Group —Toronto, ON
- $90,000–$95,000 a year
- Windows
- Supervising experience
- Continuous improvement
- Tuition reimbursement
JUMBO - IT Project Manager - Head Office (Yorkdale Mall)
Fox Group Canada Inc. —Toronto, ON
- $100,000–$116,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Continuous improvement
Quick apply
8d
Manager, Network and Telecom Services
Legislative Assembly of Ontario —Toronto, ON
- Full-time
- Databases
- Bachelor's
- Team management
- Employee assistance program
7d
Technical Account Manager
AfterShip —Toronto, ON
- $111,000–$150,000 a year
- Databases
- Project management
- Presentation skills
- Commuter benefits
- Paid time off
Quick apply
9d
Technical Support Manager – PropTech & Smart Building Technology
1Valet —Toronto, ON
- From $110,000 a year
- Weekends as needed
- Hybrid work
- Salesforce
- English
- Continuous improvement
Quick apply
Director of Information Technology & Biomedical Services
Schroeder Ambulatory Centre —Richmond Hill, ON
- Computer Science
- PMP
- Engineering
3d
Technical Lead - Five9
TELUS Digital —Toronto, ON
- $132,000–$165,000 a year
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Engineering
Revenue Technology Manager
Jobber —Toronto, ON
- $98,300–$133,100 a year
- Full-time
- Hybrid work
- Salesforce
- Continuous improvement
- Organizational skills
Applications and Integrations Lead
Braze —Toronto, ON
- $113,000–$206,000 a year
- Salesforce
- Leadership
- Dental care
- Paid time off
Quick apply
Manager, Cybersecurity Governance
TCAT Div of Toromont Industries Ltd —Concord, ON
- $103,625–$129,533 a year
- Computer science
- Computer Science
- Bachelor's
- Flexible schedule
Quick apply
14d
Senior Manager, JSOC & Threat Hunting
Questrade Financial Group —Toronto, ON
- $170,000–$185,000 a year
- Full-time
- Hybrid work
- Research
- No university degree
- Scripting
Quick apply
1d
Senior Manager - IAM Governance - Initiatives, Risk Intelligence and Service Delivery
Scotiabank —Toronto, ON
- Spanish
- Azure
- Computer Science
- Tuition reimbursement
Amazon Connect Functional Lead
Accenture —Toronto, ON
- $99,450–$209,900 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Continuous improvement
Lead Solutions Architect, Enterprise Technology Services
Manulife —Toronto, ON
- $127,330–$236,470 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Dental care
Consulting Director, DFIR, Reactive Services (Unit 42)
Palo Alto Networks —Toronto, ON
- $182,240–$250,580 a year
- Doctoral degree
- Windows
- Master's degree

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it service manager jobs near markham on

Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

it service manager jobs in markham on

Manager, End User Support Services

IT Manager - Service Delivery

Business Reliability and IT Ops Manager

Manager, IT Endpoint Engineering & Operations

Service Manager, Office Tech (IT Support)

Team Lead, IT Operations

JUMBO - IT Project Manager - Head Office (Yorkdale Mall)

Manager, Network and Telecom Services

Technical Account Manager

Technical Support Manager – PropTech & Smart Building Technology

Director of Information Technology & Biomedical Services

Technical Lead - Five9

Revenue Technology Manager

Applications and Integrations Lead

Manager, Cybersecurity Governance

Senior Manager, JSOC & Threat Hunting

Senior Manager - IAM Governance - Initiatives, Risk Intelligence and Service Delivery

Amazon Connect Functional Lead

Lead Solutions Architect, Enterprise Technology Services

Consulting Director, DFIR, Reactive Services (Unit 42)

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