NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.
Role Overview:
As Hydronics Inside Sales, you will ensure that all customer orders (via phone, email, or fax) are processed promptly. This front-line customer service role is crucial to the sales cycle, providing pricing, checking stock, and meeting delivery requirements to meet customer expectations.
What You Will Do:
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Build and maintain relationships with customers, offering product knowledge and assistance.
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Design hydronic systems, including Heat Loss/Gain and Sizing Calculations, Mechanical Room Layouts, and Loop Layouts using Excel and AutoCAD.
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Proactively call sales leads and promote company brands.
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Work well in groups, expressing ideas to boost sales.
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Stay motivated and handle pressure effectively.
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Assist the order desk with phone and email customer care issues.
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Coordinate with purchasing and quotations to ensure timely delivery of materials and pricing.
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Work with Shipping/Customer Service to meet delivery needs.
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Purchase non-stock materials and arrange pick-up according to customer expectations.
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Complete Customer Complaint forms regularly.
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Manage challenging customer situations with patience and expertise.
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Actively participate in Inside Sales/Order Desk meetings.
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Follow up on orders, quotations, and requests proactively.
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Perform other duties to support the team and enhance service.
What We Require:
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At least 2 years of experience in a similar role.
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Strong knowledge of hydronic supplies.
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Excellent customer service skills.
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Ability to multitask and manage various orders and activities.
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Proficiency in Microsoft Office and general computer use.
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Team-oriented with strong communication skills.
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Excellent organizational skills and attention to detail.
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Ability to react quickly and solve problems.
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High sense of urgency and strong work ethic.
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Ability to remain strong under pressure and provide logical solutions.
This evergreen posting is used to identify candidates for anticipated or future openings.
NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
Why Join NEXT Supply?
At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
Application Process:
We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
